Is ADAudit Plus include with ADManager Plus?
hi i want to ask if ADAudit Plus include with ADManager Plus with all features or should i purchase it alone? If alone why ? thanks
SLA escalations notifications
Hello everyone, Have a problem in the Service Catalog. I've created SLA for a Service Catalog request and set up an escalations. But escalation e-mail is send not accordingly to configuration. I set up to escalate request before 50 minutes of overdue. And SD can send e-mail before 55, 49, 40 minutes... Can staff say anything about this issue? Thanks.
Configuring Hour based support plan/contract that are not whole numbers
Hello, we are currently transferring our old customer support system to SCP and we are assigning support plans/contracts to our customers that are hourly based. For some of the customers they have 20.5 hours left in their support packages, and other customers have 20.25 hours remaining. What I mean is that the hours for the support plans are not always whole numbers. Currently, it only seems possible to create hourly based support plans that are whole numbers. This seems like a bug to me. It
Wake on LAN Does not Work
after I tried to Wake on LAN, the process is "Wake up process has been started. [total: 1, Successful: 0, failed: 0, remaining: 1] does not work because the client computer is not alive
CPU Utilization & Cscript Memory Usage FIX
Hi In order to resolve the CPU High Utilization and The memory that Cscript Uses (almost 60 MB per instance). Download Windows Script 5.7 for XP and install it on XP were you execute WMI scripts: http://www.microsoft.com/downloads/details.aspx?FamilyID=47809025-d896-482e-a0d6-524e7e844d81&DisplayLang=en Download Windows Script 5.7 for Servers and install it on OPManager Servers and the servers that you monitor with WMI scripts: http://www.microsoft.com/downloads/details.aspx?FamilyID=f00cb8c0-32e9-411d-a896-f2cd5ef21eb4&displaylang=en
Alcatel MIB
Hi, We still cannot monitor Alcatel devices. We have two devices : OmniSwitch 9700 and OmniSwitch 6850. I added the MIB files from Alcatel site but no success...I can only see the interfaces but nothing else. I manually added the monitors from the MIB browser but I didn't receive any data. Are there any Device Templates to add into the Opmanager? Regards,
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OpManager SMS - CDMA Modem
Hello, Is OpManager SMS supported for the CDMA modem?
Notification based on Category and Subcategory
I propose to include an option that allows to add Notification IDs in category and subcategory's register. By this way whenever a new request is created based on its category and subcategory, then field E-mail IDs for notification should be automatically filled out on the basis of previously defined parameters in category and subcategory's register.
Service crashes?
Installed NetFlow Analyzer, and it was working fine for a few days - now the Service crashes every time I try to start it. Windows Event Viewer says it terminated unexpectedly. Any ideas?
modify polling interval
how to adjust polling interval so that all monitors in the monitor group will be affected?
Draft Saving Refreshes Ticket Page
Situation: I have a ticket open. I start writing a reply to the requester. I go to reference some some more information that is attached to the ticket (for instance, information in the resolution, notes, etc). I realize I haven't entered the (for instance) resolution yet, and begin doing so. The open reply window saves my partial reply as a draft which causes the ticket page to refresh. The page refresh causes me to lose whatever information I've entered into the resolution (or any other field).
Help on edit user
Hello, I've Service Desk Plus 7.0 and I would like to edit a user, but this user as SADmin propertie on him, how can I edit him to take that propertie and to access that user, I'm also SADmin but I'm unable to edit him our the administrator user, also I try it with administrator access to change this user with no sucess. How can I edit ? in SQL ? which table? Best regards.
Cannot start ServiceDesk Plus
Dear Sirs, Please help to check and solve our problem as below: SDP run well after the installation is completed. However when we try to restore the database from a backup file it can not start anymore but stopping at "Application Layer Started...." Please see the below for reference of command line screen when we restore the database: ******************************************************************************** * Restore DB Setup Wizard ********************************************************************************
Updating Technician Information from Active Directory
Hi, It seems that the only records that are updated from AD into the requester_fields table are people who are requesters. Is there a way we can update AD information for Technicians also? Or maybe I am missing where the table that also holds technician information is. As we use SD+ as an internal tool, every user (all Reqesters and Technicians) within the company need business groups, team information and cost centres entered as a technician may still have a technical fault, make a purchase
Different Patch Severity on KB2347290
Dear Forum According to Microsoft Security Bulletin MS10-061 (http://www.microsoft.com/technet/security/bulletin/ms10-061.mspx) on KB2347290 for Windows 2008 server the severity is important. But why in desktop central the severity is set to Critical ? Thanks and Regards
Wamp server setup using phpmyadmin?
I have been messing around with the trial for a few days and i am wondering if i can setup the database using phpmyadmin through my wamp server. I searched the forums and didn't find anything related so i figure ill post. Thank you for any response.
Voice Quality monitoring in NetFlow Analyzer - Vote if you need it
Dear users, With VoIP taking over corporate communications in the last few years, we were wondering how important Voice Quality monitoring is to you. Voice Quality monitoring unlike Cisco IPSLA based VoIP reporting, analyzes the actual voice calls (via packet sniffing or CDR) and reports on the QoS stats per call along with call flow details. This module should help you with active & attempted calls tracking, call volume reporting, VoIP QoS summaries, per call stats, find reason for call failures,
Cannot start Manage Engine Event Log Analyzer service
Hi everyone, we install the program on E: disk of our Windows 2008R2 server. The disk was 10gb and after 15 days of log collection it was full. Because the server is a virtual machine, we extend the disk of other 10gb and we restart the machine. After the restart the Manage Engine Event Log Analyzer service won't start and the command prompt says "Unclean shutdown of previous run". What we can do? Kind regards Michele
Report Generation not inlcluded in the Reports
I would like to create a report from the assets for the following details: 1. must generate report for total of computers using a specific software like Microsoft Office 2010. How could this be generated with the following fileds, Computer name, User, Workstation or Laptop, Site and Bios Date. Thank you. Hoping to here from you the soonest...
Windows 7 WMI access is denied error
I have a Windows 7 Prof machine that I added to Ops Manager for monitoring. When ever I try to test the credentials, I encounter the following error message. "WMI - Failed" Failure reasons - Access is denied. I have administrative access to the machine. WMI service is already started on the machine. this machine is not in my domain but DMZ segment. the admin account is a local account.
Netflow Backup
hi, 1- what is the best way to backup netflow without shutting down the mySQL database? we use Legato but the backup administrator keeps saying that the backup is taking too long and most of the times it fails. 2- I need to move netflow to a new server so what is the best way to do this thanks Ramzi
Technician Role: Allow creation of Incident Templates
Adding this as a feature request as I don't believe it can currently be achieved... It would be good if under Roles, you could assign the ability to create and modify incident templates to technicians with a further option to allow them to create and modify their own templates only or modify all templates. This request comes because I have technicians who require access to create / modify templates but do not require the full Administrator access level. Thanks!
USB Policy: Instead of Block and Unblock, Is it possible to do Read-Only and Read/Write
USB Policy: Instead of Block and Unblock, Is it possible to do Read-Only and Read/Write?
body of email not being received since moving to exchange 2010
using the latest version/build of SDP The body of many of the emails to SDP is missing from our tickets since our mail service has been migrated to exchange 2010. We connect via IMAP and POP is not an option as it is not supported in our organization. I understand this is a known issue and wondering if there is an update as to when this will be addressed as it is making our SDP VERY difficult to use as our users have to be asked to email their requests a second time to personal email accounts of
Postal Not Enabled. Contact Administrator
Hi there we have just upgraded to the latest service pack. The customer portal displays in the url, but when you click to submit simple ticket it gives a page saying PORTAL NOT ENABLED, CONTACT ADMINISTRATOR evrything i can see in adin says enabled. What do i do?
Using Infopath to Submit API data or pre-filled forms
Hi, We use infopath forms to submit data to various other systems due to forms are prefilled. Has any managed to use Infopath to submit or post data to ServiceDesk API request URL? Alternatively, has anyone managed to get forms prefilled with user data before being submitted? Cheers, Mark
How to delete accounts / contacts from Support Centre Plus?
Hi, While importing the customers/contacts in support centre we ran into one issue. The CSV file as imported approx 160000 wrong rows.. i want to delete these contacts either by selecting them or by writing a query to mysql. Does anyone know how to do that? My basic concern is which tables in mysql contain information for Accounts & Contacts?
delete all accounts
How can i delete all accounts, within one action?
Need to extract the value in Service Desk Plus on Add Notes
I have looked at the incident database scheme and was unable to see where are the values in ADD Notes are captured. Also need a query MSSQL report to view the ADD Notes .We are currently capturing some events value in Add Notes. Hi Guys any Update on this
Switch Port Alert Craziness
I have read a couple of other threads from 2006 but haven't been able to find an answer. How does one make it to where Opmanager doesn't let me know everytime a port goes up and down? (this is for the opmanager software....as I do not have it setup to email me or sms me alerts yet.) I am tired of logging into the interface and seeing that the same ports are down...mainly because I don't use them. I want to be able to see traffic on live ports and be able to tell if a port is up or down on the switch
What happened my router CISCO 8110 ?
It ran out temperature ......
Change Workgroup name
HI, is possible to change workgroup name from Desktop Central 7 to selected Pc's? Regards Stojan
OPManager not doing the Backup for me
Hi There, we have opmanager installed on a windows xp machine and its been running for sometime now more than a year but we are trying to move it to Windows 2003 Server now so i installed the server and installed OPManager on it. But my Problem is on the current install windows xp OPManager, i went to program files ==> Opmanager --> Database Maintenance and clicked on Backup but everytime i do that i get an error message saying "Error writting queries to file." I tried doing it by going to OPManager
OpManager behind Iptables Firewall
Hello, I want to run Opmanager behind a firewall (Iptables). What ports need to be opened ? 8600 ?
AD Audit wont start up.
Server is up and running, when I look at the task manager Jave.exe*32 is taxing the system with high numbers on CPU and Memory usage. Has anyone seen this before? I'm not showing much of anything in the event logs.. Dan
License Store Passwords Expiring
Hi, I have several license keys stored in PMP in License Store type resources. Unfortunately these are showing up on my expired password reports after they reach an age older than my default password policy allows and there doesn't seem to be any way to change them to unrestricted policy. Same thing for the encryption keys we have stored in Key Store type resources. Is there a way to fix this?
User Account Control window not visible during remote connection
My client is a Windows 7 machine. I just deployed the SD+ agent to the computer. I tried to run an application with administrator privileges, and I was unable to see the User Account Control prompt. I had to remote into the computer with another remote control tool. Is there a way to fix this? Thanks!
Assets Scanning
Every time i try to scan sun solaris machine. two issues occurs: 1) machine name change to : "-f" (i found that SDP is using command hostname -f) 2)even after that the machine scan failed. I do scanning using local cred and it doesn't matter access method is ssh or telnet I guess from the first command it only means that the SDP has recognized the machine as Solaris. please find the part of serverout log after scanning a mcahine
MDB Pool Counts
AppManager not displying Pool size count for MDB's under EJB details. Any thing missing ? This is for Websphere 6.1
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