Store Password using Reversible Encryption.
I'm currently testing out ADManager, and have hit a snag. When I select "Store password using reversible encryption" under the account properties, and set "Same as user logon name" under the password section. The Password is not actually stored using reversible encryption. The user is created, and the option is set in AD, but I get errors indicating that the password is not set using reversible encryption. User f0def15fb15b was denied access. Fully-Qualified-User-Name = mydomain\f0def15fb15b NAS-IP-Address
how to change admin user to a non-admin role in pmp
I have transferred their resources to someone else but I am unable to change his role from an administrator. i would like to keep his account but change it to a user role so I can give someone else the admin role. How do I do that?
Create Alert Attack
Hi, how to find the id attack ? in the syslog Juniper for attack large icmp packet [root]system-critical-00436: large icmp packet! from xxx.xxx.xxx.xxx to xxx.xxx.xxx.xxx, proto 1 (zone untrust int ethernetx/x). what's id attack is 436? Sincerely, Ludovic
Servicedesk Plus Enterprise Edition technicians!!
Hi, What about if i want to buy a license for Servicedesk Plus Enterprise Edition 15 technicians?? Is it any possibility to have this license or it has to be like 10 technician? + 5 technicians??? Thank you for your answer Led
Where find the old vercion software for Servicedesk 7611
Where find the old vercion software for Servicedesk 7611
Importing domain names
I'm finishing the trial, and, after decided to opt for SupportCenter solution, decided to install a brand new server, to start from a clean slate. I've got about 400 accounts to import, and about 1200 contacts. Almost everything is "importable", except from the mail domain. Is there a solution for that, or must i fill again the domain name?
Notification based on category and subcategory.
I suggest that in the registration category and subcategory can add some contacts to receive notifications all concerning requests for a particular category or subcategory. Example: The manager of the financial district should receive notices of all claims of the class Test. Second situation: The supervisor of a department should receive notifications all of requests for a particular subcategory Tip:
Vlan
Hi, I have a network contains 4 Vlan. My deployment Server is in Vlan 1. Question is how can I or can I deploy OS from my server to other Vlans (Vlan 2, Vlan 3, Vlan 4) Thank you.
Why there is no Backup system integrated within OS Deployer?
What i noticed that OS Deployer just an Image solution for OS, but why there is no backup system within this product ?, so i can take a backup for my drives/files/folders.
Service Desk Plus - Adding Categorys
Hi I am currently evaluatiing this great software and settings some things up. In the helpdesk section I am setting up some categories, and is there any chance that the levels can be expanded to for examble 5 levels ? I have some "headcategories" and then need to have the option of select at least 4 "undercategories". I need this to pinpoint the excact product this ticket is about. And the users are forced to select the right choises. Thx in advance Jobak
Report on ADManager user creation templates..
Hi, We use the User Templates a lot and have many of them. Is there a way to report on these and the settings used for each of the fields in User Profile, Account Details etc. It would help a lot in terms managing them especially when keeping track of changes etc. Thanks Hiren
Template pick a random mailbox server and mailbox store
We are currently on ADManager 5031 and use templates to create users and exchange 2010 mailbox. We were wondering if there is a way to have the template choose a random mailbox server and mailbox store. Is this possible?
IIS Monitor - Specific URL's
I want to be able to monitor IIS on our front end web servers, however our web apps require a subdomain to be specified to process any incoming requests. When I monitor IIS with AppManager, it does show up fine but gives our software fits because it's requesting non-specific URL's. Is there a way to tell the monitor to ping the server using a specific URL or maybe change the method by which it is checking? I only see the https and polling interval options under edit monitor.
MS Exchange monitors return no data
I am running OpManager in 30-day trial mode. I get the exptected behaviour from almost all monitors except the Exchange ones. My Exchange server is version 2003, running on Proliant DL380 G4 server. SNMP is enabled, in case you ask.
Running OpManager on VMWare Guest
Hi All, We're currently SDP customers considering moving from What's Up Gold to OpManager, to monitor approximately 300 devices. Would we be able to host OpManager on a virtual server running under ESX 4.1? Our ESX hosts are lightly loaded. Thanks, James
Import Devices
Hello, how can I import all 71 devices? Regards Kjell Import Devices All Devices(71,60 new)* HP ProCurve Switch 2824(1,1) HP ProCurve Switch 5304XL(1,1) Linux(4,4) Unknown(15,15) Windows 2003(27,27) Windows 7(12,12) Indicates newly discovered devices * Only newly discovered devices are selected by default
Problems with timezone DST
I'm not beeing able to correct the timezone, although having made the tests and procedures you refer in here and here. You can check below: In command line: C:\ManageEngine\SupportCenter>jre\bin\java -jar tzupdater.jar -u -v java.home: C:\ManageEngine\SupportCenter\jre java.vendor: Sun Microsystems Inc. java.version: 1.5.0_11 JRE time zone data version: tzdata2011e Embedded time zone data version: tzdata2011e You have the same version as the embedded one. I remediate by changing the timezone by +1
OU report for any usernmae has been lock
Any idea how can i get teh report when the user has been lockut and send the alert thru email?
How can ServiceDesk be intigrated with sharepoint ?
We are already using sharepoint & would like to intigrate all application onto shrepoint , is it possible to intigrate service Desk ?
Dashboard names not appear
Dashboard names not appear Instead it appear lik this format: @(dashboard.name.nwoverview) @(dashboard.name.top10) also when I open (New Dashboard) Widgets appear in the same format @(widget.typename.alarms) @(widget.name.allalarm) @(widget.name.devicealarm) How can I fix this and make the names (like Alarm and Events, All Alarma, Devices with Alarms, Down Interfaces ..etc) appears? I tried uninstall then reinstall without success. Thank You in advance
Memory leak in Desktop Central Agent
I have noticed that the agent program dcswmeter.exe is consuming large amounts of memory on some of our servers. Restarting the service returns the memory usage to a sensible level. The memory used has been between 1GB and 2GB on some servers which obviously has a knock on affect on the server performance. I have seen this in both Windows 2003 and 2008 servers. The agent version is 7.2.16.
Email Command: Operation EditRequest
Was wondering if it is possible to update a request using the above email command - but rather than updating properties in the request, to update the content of the request (e.g. add the content of the email as a new note on the request perhaps). For example: Subject: Server Down @SDP@ Body: @@REQUESTID=1@@ @@OPERATION=EditRequest@@ @@TECHNICIAN=Administrator@@ Server is being restarted <======== This would be added to a note within the request So, everything that is note within a parameter
App manager will not install on fedora 11
Hi, hope someone can help, I have downloaded the .bin file and made it executable however when I run it I get this .. Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... **************** (etc) and then it takes me to command prompt. Nothing seems to get installed. John
Persian Calendar
Hi, I defined operational hours and working days (in Iran Firday is off). The calendar works fine in "change module" but it doesnt work in request form or request summary (Global view feature). The graph is started from Monday instead of Saturday. I appreciate your help.
Not interested at the moment maybe in future, Thank you
Your software is releasing a lot of mares in my system, I did contact your representation to fix it but not action had been taken.
Set time to 0:00 by default on date/time field
I've added a date/time field for Requesters and set it as a date/time field. Is there a way to get the time to default to 0:00? I don't need to include hours/minutes in the dates I'm entering and it's cumbersome to have to manually set the hours and minutes to 0 for every date I enter. Thanks!
Default Purchase Orde logo
Hello, i have a question about how i can change the default logo when i try create new purchase order, currently the default logo to service desk, i want replace it to my company logo and info thanks Ayman
High Memory Utilzation and many instances of Java.exe process
I'm using ServiceDesk 7.5 (build 7504), and I have some problems with two process (java.exe and cmd.exe). This Process are running por more of 30 times with a bit of memory for each. These processes consume all my RAM. There is one picture: How I can solve this issue? Regards, Pablo.
SupportCenter Plus hotfix 7804 released
Dear Customers, Today we have released our latest Hotfix 7804 Search issue is fixed in this Hotfix.(When you search for a solution in the solutions list view, it will be redirected to a blank page) Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html Regards, Arun SupportCenter Plus
Any activities on the Enterprise Edition?
When will a new version of the Enterprise Edition be released?????
Netflow Enterprise Addition
Netflow stop collecting stats every 10 min.
Can OpManager listen to SNMP traps and poll using multiple interfaces?
Due to our network design I need to have my OpManager box listen to SNMP traps and poll devices on multiple interfaces. Is that possible? I have one network area to monitor and to reach it the traffic needs to go out eth0 and I have a different subnet that needs to be polled and the traps need to be received via eth1. Is that a supported and possible configuration? Thanks Joerg
Disable hours/currency in Work Log
Is it possible to disable some features of the work log so that "Time taken to resolve", "Technician's cost per hour" and "incident cost" to not appear in the Work log dialogue box?
Internet Explorer: Unable to link to page you requested
Hi there, One user is getting an Internet Explorer message every time when trying to change his password: Unable to link to page you requested. This happens after he chooses a new password, enters the CAPTCHA and hits continue. I have had this happen to me intermittently too, in various different areas of the product, when trying to recreate the problem. We use IE7, this is part of the corporate image. I have the same issue when testing in Firefox. Please advise - thanks!
Business View Error
i have create a businees view on OPManager but an error was accour, and i cant delete it because i can't go into the business view, is there anyway to delete it? thanx
error in running mange engine support center
inconstant change detected in date settings. please restore original date settings.
Disabled User Login Alert
Whenever a user account that has been disabled is re-enabled and moved to the appropriate OU, that account still seems to be flagged as disabled in ADAudit as it will continue to send out alerts every time that user logs into a computer. This only seems to happen on accounts that were previously flagged as disabled.
Service Desk Plus - Catalog - create an array in the Discussion Field
Hello, I must create a new service in the catalog with a array in the Description field. Is it possible to do such things? Jean
OBI Dashboard - data import from Netflow Analyzer
Is it possible to automatically export flat files to import into our OBI dashboard ?
Does NFA V9 report NetFlow dropped datagrams?
In MFA Professional Plus V9, is there a way to tell (report, dashboard, etc.) if datagrams are being dropped or missing?
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