Scheduled Report
As I can delete a scheduled report of a technician who is no longer with us? I await your help
Duration in Custom Reports
How is the duration calculated, is this an aggregated value similar to the date/time field? I have created multiple custom reports and some sessions are showing over 9 days.
Network Monitoring and Management
I would like to know whether the Manage Engine is capable for the below listed Points and if So could i get some sample reports. 1. Online/real-time link utilization along with application-wise breakup for sites 2. Online reporting/analysis tool for availability of individual sites & links with necessary Customization capability 3. Tool to provide real-time reports for proactive performance and capacity management
OpManager DE Error Discovering Device
I have recently removed several devices from OpManager as they were not discovered correctly, after deleting them, I can now not re-add them. Recieving the following message "Entries for the device are either partially added or removed.Click [here...] to remove and readd the device" I have tried to access the fix at https://opmanageree.wiki.zoho.com/Remove-stray-entries-from-database.html but am told that "opmanageree.wiki.zoho.com is not accessible by you." Could someone please provide a fix/link
Sub Category in New Request Drop Down
Hi, Is it possible to create a sub category of a New Request in the drop down menu/box? For Example in Request Drop down: ... Marketing Operations - Account Locked (Sub Cat of Operations) - Password Reset (Sub Cat of Operations) - User Query (Sub Cat of Operations) Projects App Support Kind Regards, Andy
Removing report created by system - Build number: 7609
Hello, I have 3 reports created by system and I want to delete them. I am logged in as administrator but there is no option 'Delete'. Can anybody help me? Thank you!
Error on OPManager
Hi Guys I get the following error when trying to add the SMTP server Unable to insert primary mail server record Any ideas? Thanks
SMS Server
Hello, Is SMS server like - MultiModem® iSMS intelligent SMS server supported by OpManager? Thanks, Kin
Real Last Logon Report against a group has a limit???
I've been working with Support on an issue with our AD Manager Plus application for about a month or two now. Whenever we run the the Real Last Logon report against a group the results don't go over 1500 users when polling. I've tried various groups that have 2,000+ and 3,000+ user objects in it but it doesn't go over 1500 for that report when running it against a group. Support is telling me that it is random but I'm installed it as a clean install a number of times on different servers and I
MQ Monitoring
I start to test the App Manager to connect to our testing MQ server but fail. It always said “Monitor is down .Couldn't establish connection.” But if telnet the port from AppManager Server to testing MQ server is ok. The pre-requisite of jar is imported and the server said they are ok. The App Manager 9.x is running on a Centos Box while the MQ is on windows. I am not sure it caused the issue or not.
Firewall Analyzer Error code 535
Dear support We have a bug in the software that I am using pan Firewall Analyzer software when running as an attachment error (Error) new software to expire files 2011-08-13 Please guide to overcome the early steps
Plain Text and missing buttons
Hi everyone, What happened to the option to change requests into plain text? When editing a request there used to be a button to click to change it over on the far right of the toolbar. Maybe I'm missing something but I've looked everywhere and can't find it. Here's a screen shot. Also I noticed an oversight. When editing a resolution using the resolution TAB the options to spell check and add a picture are there. However, when you click to Edit the actual request, and expand the resolution SECTION,
Restrict permission- Making Calls on Hold not allowed for Engineers/ Technicians
I want that the Calls, if to be made on hold, should be made only by the HelpDesk and not the technicians. The technicians should only be allowed to close the call and not make it on hold. If there is any issue which requires that the call may be put on hold, the technicians should ask the helpdesk to make it so.
how to change the "new incident" to "new request" ?
hi all, I 'm a newer for service desk, now for our company's specific requirement, we need to change the "incident" to "request"(cause incident is a "serious" word, for our area relate, this word is not suit) when someone generate a ticket, I check the admin profit file, but can't find where to change this, could and one help me to change that ? thanks.
Purchase order approval
Hello all, Just a quick question about the purchase order approval, I know that we can add some approvers in the list but it is possible to add in the workflow 2 approvers ? Because in our organisation, we could valoidate two time times before the acceptation. Thanks in advance for your help
Purchase Order No.
Hi, i'm wondering if there would be a possibility to change the default Order Numbering in that way that it would look like that. Site(from Shipping Address)/current year/current month/number count So that one order no. would look like this: JAFZA/2011/06/00001 JAFZA/2011/06/00002 with kind regards Matthias
Cant print any report with service desk plus 8.0.0
Example: Is the report by catergories with 5 incidents captured In the report shows no information Thanks to everyone. Add Image
Problem whene loading MIB
hi every body i have problem when i try to load HP procurve switch mib i need to monitor the backplan utilization here the photo http://www.mediafire.com/imageview.php?quickkey=y32e01qpoiytpr8&thumb=4 http://www.mediafire.com/imageview.php?quickkey=zmbmxcqo528nc2r&thumb=4 here the mib http://www.mediafire.com/?23n1j2lckbrrqbp http://www.mediafire.com/?jkmdi692f17cb6i
How to configure OpManager trap receiver community string ?
Hi, If device is sending trap to Opmanager with community string other than 'public', will Opmanager accept it ? Or is there a way to configure trap community string in Opmanager ? TQ
Applications Manager 9 mysql datasbe backup
Hi, we have recently configured Applications Manager 9 and monitoring many servers and applications. we would like to know how to backup it database, it be on the safer side. As we have configured many monitors, it is any tough job to configure all of then again if the applications manager crashes. Any help is really appreciated. Thanks.
How to monitor postgres without providing password
Hi all I have installed Appmanager 9 and build number is 9500. I tried configuring the postgres database under monitoring in app manager but it requires the username and password. The username is postgres but in my database configuration I have not supplied a password. In pg_hba.conf I have 'trust' in the METHOD option for local as well as app manager server's ip. So is there any method to not provide password and start monitoring. If i keep it blank then it still asks to enter something in the password
Report using OU
I would like to ask about Report using OU. I couldn't find report related to OU in almost every report. For example Reports > User Reports > Disabled User Account, i want to use OU to filter every department in my office, but i couldn't find one. Also in Custom Reports if you select any "Select Sub Module:" there isn't criteria related to OU and i thought is not very useful :) Thanks
Missing Windows 2008 patch in Patch Management
Dear Desktop Central Forum I would like to approve patches at Patch Management and i've found some patches that i have already download is missing or not appear in Applicable Patches & Missing Patches. How can this happen ? Windows6.0-2008-SP2-KB2286198-x86.msu Windows6.0-2008-SP2-KB2485376-x86.msu Windows6.0-KB2296199-x86.msu Windows6.0-KB975558-x86.msu Why in the Downloaded Patches section button "Mark as" not appear ? because i want to approve immediately every downloaded patches or is there another
Set Logon Hours on single & multiple users
Hello! Is there an option in AD Manager Plus (4412) to set Logon Hours on single & multiple users (in Active Directory) Many thanks, Timothy
Patch deployment configuration
Is there a way to change the default settings of a patch configuration job please :- 1) "Force Reboot when the user logged in" (default) to "Allow user to skip Reboot" 2) Put a tick in Deployment Progress for "Show deployment progress in the client computers" (default is un-ticked) Thanks, Simon
User Creation Thoughts
Currently with AD Manager, when creating a user with a template, you have the option of appending a number to the userid, but in my environment this doesn't work as I need so I think there needs to be a change to that process. Currently I use powershell to create my userid's,etc. Because its a hosting environment, I set the UPN to be their email address and the Pre-windows 2000 name is a unique ID thats based on a base value thats their company ID. For instance, company ABC will be assigned
SQL Services Notify Down when still running.
Hi All We have installed SQL Service monitoring on our servers. OpManager is reporting that the services are down on these, when we log in all the SQL Services are still running. When we look at the report for the service it says that these services have an uptime of 100%, however we get email and sms notifications that they are down. Notification we receive is below MSSQL Server, SQL Server Agent, SQL Browser Services are Down Service Down UnAssigned VirtualDevice Jun 10,2011 10:53:30 AM Any ideas?
Technician Auto Assign - Exclusion List revamp
Currently the way the exclusion list works is very cumbersome. (at least in our environment) We have 67 technicians, but only 7 in round robin. These 7 are frequently on and off request coverage, making technician auto assign a very manual task for supervision. We also need to compensate for lunch hours etc. , forcing us to somewhat babysit Round Robin. Excluding 60 technicians seems backwards. I would rather just add 7. Being able to create Round Robin groups to quickly add a fixed team to the
New Admin - Question about the Service Catalog and user views.
Evening all - I'm new to Manage Engine and fortunate enough to have admin responsibilities over our system. I'm working to implement Service Catalog and have had fun over the last few days working to populate some simple services and customize the forms related to them. My issue: My standard user accounts can't see the service catalog. As an admin, I'm able to see all the catalog goodness. (home shows the catalog as an option, and I have the catalog lozenge control). As a user I see no controls
Hotfix 8012 released !!
Please refer to the below announcement link for the latest hotfix release..8012.. Thanks for your patience in waiting for this hotfix release. https://forums.manageengine.com/topic/hotfix-8012-released Refer to the release notes / readme for this hotfix. http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Regards, Srikrishnan
Is anyone using Password Manager with Q1Labs Qradar Log Manager?
Is anyone using Password Manager with Q1Labs Qradar Log Manager?
Jdbc connection pool
I am using ManageEngine 9 monitoring websphere environment. When I try to get report for jdbc connection usage it's giving only for "create count" only. I am looking report for "pool count", how to get the report for this metric ?? I feel pool count metric is critical which we need in the reports.
Destination Problem
Hello, i upgraded from Cisco Pix to Asa 8.2.(1) an changed from syslog to netflow. Now i have the Problem that i cannot see the destination in live reports. Screenshot 1. The second Problem. I make a ftp protocol Analysis and the destination ist my firewall. Screenshot 2. Can you help me? FwA Details: Build Version : 7.0.1 Build Number : 7001 Service Pack : SP-7.0+SP-1.0 Build Date : 04_Apr_2011 Thanks Felix
Patching mechanism
Hello, I have a question about DesktopCentral's patching functionality. I read the documentation but it did not give an answer. If I deploy a patch configuration to a client with 100 patches, but the client only needs 5 of them, how many patches will the client download? Will the client download and attempt them all locally, or will it know which patches it needs from a configuration and only download those?
Making a user multiple BU admin
How it's possible to make a specific user either a global admin or all BU admin? After selecting BU admin, i can't add anything more.
Error loading RightFax MIB
Hello, I am attempting to add a MIB to our OpManager installation (Verison 8 Build 8025) and am receving an error: "Error parsing MIB:AVTC.mib Exception while loading MIB:Could not parse the file C:/Program Files/AdventNet/ME/OpManager/./mibs/AVTC.mib. Couldn't resolve these TC constructs : { Integer }" The MIB is for the RightFax application and is attached to this post. Can you assist please? cheers Tim
Cisco ACS 5.1
Hi, is there a way to monitor Cisco ACS 5.1 appliance? It supports SNMP v1/2c, I added it in with discovery, but I don't have anything in performance monitors. Regards,
Error 2 action for Application manager
hi! Can you help me? I config 2 action for critical. http://www.mediafire.com/i/?baam8qsr409udq7 Alarm: --> Execute Program Action. Test OK. Hoang Thanh Duy : --> E-mail Action. Test OK. (other: 1 action for warming, 1 action for clear.) - But, if critical, only 1 action "Alarm" is execute. action send email "Hoang Thanh Duy" not execute. if warming or clear, action is OK ----> Error - if I config 1 action "Hoang Thanh Duy" for critical, action execute is OK. --> can i help you config 2 action
Rename Check List on Planning tab within Changes
I would like to rename the Check List field on the Planning Tab within the Changes system. I have hunted around the system and cannot find the area within Admin for where to change this. Our plan is to call it Testing so the change requestor can put the testing steps in there that they have completed prior to it being approved by either the CAB or the Change Manager.
Integrating Service Desk Plus and MS CRM help...
Hi, Hoping some one could help us. We are considering your Service Desk Plus Product to link up with our MS CRM. Our company uses MS CRM to manage all client information such as, - Opportunities - Quotations - Sales orders - Service orders - SLA We would like to know if Service Desk Plus can be integrated with it? Is it possible for you to customize the main screen to include the above information for us? and also make a link up between all our CRM information and Service Desk information for
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