Great program.
Without a doubt, this is one of the greatest pieces of software I have ever used. Keep up the great work, ZOHO Corp!
There should be an update button.
A button that checks for updates to the program should be available, unless there's one I don't know about.
two different computers acting as one....?
I have two sets of three computers each which seem to have some sort of odd relationship within SDP. I'm not sure exactly how to explain it but I'll give an example. Step 1) Scan Computer USERNAME-XP-01 successfully and see accurate computer and information in SDP. Step 2) Edit USERNAME-XP-01 to provide Barcode, Site, User, Department. Step 3) Scan Computer USERNAME-XP-02 successfully however it retains customization information provided in step 2 and now USERNAME-XP-01 is no longer listed as an
Not able to view all parameters for websphere monitor
Hi, I have enabled a monitor for a websphere server (6.0 ND version). The problem is i am able to view only two parameters 1) availability 2) response time. Please help me to enable the other parameters like session info, cpu utilization etc. early response is appriciated. manjunath h v
Problems and Changes...
How do all of your use Problems and Changes? We're trying to make the most out of SD+, but we seem to make everything an "Incident" or "Service Request." For example--if we need to change a user's security permissions, would that be a change or a service request? How do you use these features? Thanks!
Upgrading from version 7.0 build 7001
Hi, If I update my ServiceDesk to version 8 all my requests and data will be imported or I'll have to do it manually? Like uninstalling one and installing the other.
No monitor with update firmware
Hi i just update firmware of a Fw/router for Netgear FVS338 to the latest 3.0.7, In this Firmware the netgear said that the implement the OID for CPU utilization. I think i got the OId for this but how i do i implemented to the MIB or how do i get it to work i still dont get any Graph for this. Thx very much A.S
Software Report
Hi, Kindly provide us the query to get the server details based on the softwares installed. We need an overoll report of the servers installed with a particular software in a tabular form. Kindly provide us the query ASAP. Thanks Silsha
Not able to SSH or Telnet to any device
I can use Remote Desktop, but I can't launch SSH or Putty. Tested the command string on the CLI and it worked: ssh -ssh root@netlog01.nms.sifizm.com
Storing documentation?
Is there a way to store documentation in SDP? We'd like to start creating network documentation/how to's for our various resources. I thought about putting them under solutions, but that doesn't really seem like the best place to put it. Is there a documentation module (or maybe other software you sell) that I have overlooked? Thanks!
Cisco ASA
Hello, Any idea when PMP will support the Cisco ASA firewall with AAA authentication enabled? At the moment I have privileged level 15 accounts which can ENABLE with their own password, which is a little different to how other Cisco devices access enable mode. IE, with a separate Secret password. The Cisco ASA has been out for some time now, surely there should have been an update by now to allow such support.
Custom report of requesters plus custom field
I have this query: SELECT aau.FIRST_NAME "Requester", LONGTODATE(reqf.UDF_DATE1) "Mobile Phone Upgrade Date" FROM AaaUser aau LEFT JOIN Requester_Fields reqf ON aau.USER_ID=reqf.USERID WHERE ((reqf.UDF_DATE1 < 1307592000000) AND (((reqf.UDF_DATE1 != 0) AND (reqf.UDF_DATE1 IS NOT NULL)) AND (reqf.UDF_DATE1 != -1))) It works, but I would like to set the WHERE reqf.UDF_DATE1 < 1307592000000 to the current date so I don't have to manually specify a date. I'm using MySQL as the database. I'm essentially
Expired Trial Edition Causing Crashes?
I installed the full edition of Password Manager Pro (PMP) some time ago, and it has since expired. During our usage the application has crashed at least once every few weeks or so. We will attempt to access the webpage and it won't load, and upon checking the server I find that the service itself has stopped. The logs show a number of failed attempts to start a JVM, and then: FATAL | wrapper | 2011/06/09 05:45:19 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving
SupportCenter Plus addons?
Is there any method of processing payments (add-on/modules)? I also would like to know if I can make the additional fields (products or more) manageable at the user level. IE my company is an ISP and IP addresses/MAC address are explicitly different per each customer. Without this option I cannot convert from our current system.
Get report to display zero count categories
Am trying to generate some stats using servicedesk. Basically am generating a report for all recieved requests, split in to categories going back through last year. Am able to generate an Advanced Matrix report that displays a count of all the recieved requests. However if a particular category has not been used for that particular week it is missed off of the report. This is leading to a real nightmare of drag and drop to get teh tables aligned. Is there a way to force the report to display
Possible to generate a report query?
We are running 7.6 build 7610 on MSSQL. (Upgrading shortly to 8.0 build 8011) I'd like to be able to generate a report / set of reports with the following information for Request tickets: - Request ID - Priority - Group - Technician - Request Status - Created Time Where: - Request status is not Closed or Resolved Specific views I'd like. - Additional columns: counts of tickets between 0 to <= 30 days, > 30 to <= 60 days, > 60 to <= 90 days, > 90 days grouped in rows by Group. - Additional columns:
Time Spent Reports
I previously requested this in an email--here we go again... We need to see time spent reports that are more comprehensive e.g., REPORT BY TECHNICIAN - Report needs to show TOTAL time spent on requests (request work logs and associated tasks). We need to see both columns in the report. The report should list out all of the requests that the technician has time posted to (in either the request work log or the associated tasks). REPORT BY REQUEST - Report should list out each report with Technicians
custom widgets using html
is there any documentation somewhere that explains how to make custom widgets using html and what are the typical use cases?
Dashboards in 7.8
in the widget "inbound, due, completed requests" it says i have over 20 requests. the widget "requests by priority" says there are 3 requests for the month. how is this possible? is there a way that we can customize the widgets for example so that we can change the time range from last month to several months in the past eg. last 6 months.
Report on Permissions associated for Roles
DB : Mysql / MSSql Build : 8011 Sample Report Query : SELECT AAAROLE.NAME 'Role', ar.NAME 'Permission' FROM AAAIMPLIEDROLE LEFT JOIN AAAROLE ON AAAROLE.ROLE_ID=AAAIMPLIEDROLE.ROLE_ID LEFT JOIN AAAROLE ar ON ar.ROLE_ID=AAAIMPLIEDROLE.IMPLIEDROLE_ID WHERE AAAROLE.ROLE_ID IN (SELECT ROLE_ID FROM AAAROLE WHERE SERVICE_ID=5);
Monitoring F5 products from AppManager via SNMP
Hello! I'm having some trouble getting AppManager to fully "see" my F5 LTM 1600 devices via an SNMP monitor. I have installed the custom MIBs and can see them to set up as Custom Attributes, but when I select one, it doesn't get addeded to the list. The exception are the MIBs for F5-BIGIP-COMMON-MIB. When trying to add a custom attribute via an OID, I can add it only if a drop the leading "." on the string. In both cases, I never get any data. In the logs I see: "17 Nov 2010 16:23:53:750
Request Subject Line in Task
Hi there, Is there a way to embed the Request Subject Line into a task assigned under that request? Thanks,
How and when calculated field "Time Spent" in the request
Hi. Could you please advise how and when calculated field "Time Spent" in the request. For some our requests this field is filled with some strange time, for others this field is 0h00m. I've tried to repeat but don't get the algorithm for the Time Spent calculation. Thank you in advance. Regards, Andrey
Rearrange resources on service request?
I have created several resources for a service catalog request. I'd like to rearrange them--how can I do this? Thanks!
Schedule report
Dears, I send request to your support mail alias and i create case 6477657. as i wasn't able to generate any report from the system. the support engineer advised me to remove any custom images and report will work. that work perfectly. but when i try to generate schedule report with HTML format i got an error. it work well with PDF format. Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62)
Project Management
Is ManagemeEngine still planning on adding a Project Management module to ServiceDesk Plus.
OpManager/Device Expert/OpStor On The Same Server
Please note currently I have OpManager and Device Expert installed on the same server. I would like to install OpStor to the same server. Will there be any issues or conflicts?
Uninstall of My Web Search Bar
Hello, Has anyone been able to setup the MyWeb Searchbar as a restricted software, and automatically uninstall it?
Running a Pre Installation Script
Hi We are currently evaluating DC and wondered if anyone could offer any advice on what hopefully is a simple task! I have created a package - .exe install with a silent switch, and this works fine. The next step i want is some kind of prompt so that the user can confirm to proceed or not. We currently deploy some software via login script so that the user receives a choice of Y to proceed, N to cancel depending on whether it is convenient to install the software. This is done by calling a simple
error while adding 2oo8 ad
Error while adding domain controller(is) : null
Service Catalog - Select Approver
Afternoon All, I am desigining a new service catalog request for our self portal users and I noticed it has a few limitations (unless I am blind) that would be very handy to have. 1. It would be nice to able to create a custome field that can allow me to select a users name from a list (i.e requestor list contets) 2. If I was to check the require approval option from the work flow tab, I would like the to able link requested appover back to the option1 field. Because we have many companies
Creating an alert when syslog is collecting logs properly
Hi, We are using Manage engine 6 for our IT setup. Can someone haveany idea about how to create an automatic report generation that syslog server is collecting logs properly which can be cofigured to be sent to a particular email address. Thanks in advance. Vinay
Connection SAP System With SAPjco.
im trying this APP to connect and monitoring my sap System. http://www.manageengine.com/products/applications_manager/help/getting-started/prerequisites.html#sap i follow all the steeps for the connection but the app manager send mee the message: SAP Java Connector not found in the classpath. Refer Prerequisite for SAP ive installed all the ddl an other things. My monitor server: Windows server 2003 R2 x86 HHD: 250GB Intel Xeon E5430 HP ML 350 G5 My SAP System Windows Server 2003 x64 enterprise.
Help plz a beginnger in IT, Graph problem
Hi i am a beginner in Network and IT and currently studying the Network systems :D i am tryning to use OP manager to watch over my AP at home but i cant get the graph to come up i have a Netgear AP WG 302 and a Netgear WINAP 350. I have done all the trouble shooting check SNMP on both so its enable and i have open the service for SNMP for my computer. one thing i dont understand is that how to check the MIB browser i am getting OID from the Host resource MIB when i push the get SNMP from the device
Business Branch, Team and Unit
Anyone able to show me which tables the following fields are located on. Business Branch, Business Team Business Unit Its info that is pulled from Active Directory and should be aligned to a user. Ive searched but they seem to be aluding me!
Comparative Reports
Hi, Is there a way in the SDP where we can create side by side comparative reports. For example we want to view the number if tickets created for the months January to June . We want to see a graph showing the number of tickets per month. Thanks, Jon
Automate the report creation of reports filted on custome attributes
I need to know if you are planning on supporting the scheduled creation of reports that are filtered based on a custom attribute in the report. This is critical to my use of ADManager Plus. Pleas respond.
Automatically append numbers from to avoid duplication not checked, but appends 3 to new accounts
The setting "Automatically append numbers from to avoid duplication" is not checked, however the last several users created using this Mailbox enable user template has appended a "3" to each of the new users mailbox account. The account works, but the user (nor the admins) knew that the mailbox name had a 3 appended to the exchange account until we discovered the problem. If the setting is not enable, is there another setting causing it? anyone else had this issue?
8012 unable to login
I have upgraded SD+ to build 8012 on my test system. The "log on to" dropdown selection box does not appear at all - so I am unable to connect at all either with a domain or local account. Please advise urgently. I have also logged a support ticket via email. Thanks, Dean
websphere thread pool reports
From the monitor I am able to see thread pool details of every app server, where as in reports when I select thread details it displays only for server where perfservlet app is installed. Even I selected " All" with "last 7 days" still I get report for one server only. Not sure when I am able to see thread details individually for each app server, in the report it's not.
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