HOW TO: set USB printer as assets?
How can i link a USB printer (found in the "hardware" tab) as an asset to a workstation? So that when a requester poses a question, he does not have to link the asset to its workstation BUT immediately to the printer in question. So then there is a request/incident-archive possible per asset and not only to that workstation. So i can select a printer and see if it has recurrent problems or not. I can see which problems the device has had in the past and so on. Is this at all possible or not? Thanks
DE 5550 Cisco Backup operation
Fresh install of version 5550 on Windows Server 2008 R2 64bit. Unable to backup any cisco configs. Failure shows extra characters and or early break somewhere in the destination file name. Example below.. not sure where it got 301_configfile.txt from. Same issue on other devices but with various syntax at the same prompt. Entered into the enable login mode successfully. copy nvram:/startup-config tftp %Error opening tftp://10.10.1.131/301_ConfigFile.txt (Timed out) SS1040S_C4506_2F#copy nvram:/startup-config
Updating DeviceExpert Linux from the CommandLine
Is there a way to update DeviceExpert for linux via an SSH shell? We do not have a GUI installed on the server and the UpdateManager.sh script is telling us that an X11 interface missing. Is there a way to perform an upgrade from a shell prompt only?
Win 7 desktop gadget?
Is there a Windows 7 desktop gadget to monitor netflow with? We have netflow 7, but instead of a keeping a browser window open, I'd like a desktop gadget to see the flow on our border router.
Cannot start as service in Ubuntu 10.04 Server / Netflow Analyzer 9: wrapper: not found
Hopefully someone can point me in the right direction: I've got Netflow Analyzer installed and working, when run from the command line. I'd like to get this running as a service. I've executed the linkAsService.sh and it's put a link in the /etc/init.d/ directory. However, running the /etc/init.d/netflowanalyzer start command results in a error: 'exec ./wrapper: not found' Same results if I hardcode the full path in the na_service script to point to the wrapper file and wrapper.conf file. Wrapper
OpManager fails to start sporadically
Hi, I have an installation of opmanager in a virtualized Debian machine, which very often fails to start because of this: 11:17:52:786 AM Exceptions in Print Message --- Check websvr Connectionjava.lang.Exception: http://localhost:80/unauthenticatedservlets/com.adventnet.nms.servlets.ConnectionCheckServlet 11:17:52:786 AM Failed to establish connection with web server. Gracefully shutting down OpManager. It seems to be probing the webserver before it actually serves request, if I retry the startup
Manage Engine Netflow Analyzer 7
Hello, I have netflow setup on a Cisco 3845 IOS router. But all the interfaces on the router are not being polled by the netflow. How long does it take for the analyzer to show up all the interfaces it is collecting the data from? Thank you.
Manage PC's on remote network
I am trying to manage computers on a public network. I have installed a second nic on my DC and have configured a static ip address. I push the client to the workstation and everything seems to work, but when i tell DC to scan the client, the scan fails. The communication between the two doesnt seem consistent, sometimes i can ping the dc and at other times the ping fail. Am i setting this up incorrectly? I also tried configuring the wan agent with the new ip address of the second nic and i get the
Client PC File Search?
Can I use Desktop Central to search client PC local drives for a certain type of file and report on the findings? Specifically I want to find out which PC's have Outlook PST files (*.PST) stored on their local drives.
Probilem to update ServiceDesk from 8.0.0 build 8000 to 8.0 build 8011
Hi, I am having a problem to upgrade system from8.0.0 build 8000 to 8.0 build 8011 Every time upgrade manager says error occurs but I can't even check logs. When I click show logs it shows blank window. In the application background window there are many lines : Is it only me affected with this issue? I couldn't find anything on forum. Thanks Piotr java.io.FileNotFoundException: .\applications\extracted\AdventNetServiceDesk.eea r\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\Thumbs.db (Access
restrict rights to modify assets
I'm evaluating ITSM tools to implement ITIL processes. In my company we have 2 teams of IT technicatians - each of them should just manage its own assets - In the SD+ test, Ive not yunderstood if itit possible to restrict the modification of assets information to only one of the 2 groups? I mean all users can see all data, but each team member shall only be able to modify its own assets... thanks m1x
How do I remove an association of a threshold to an attribute
I accidently added a size restriction threshold to the Free Space % attribute and now I cannot remove it. I've managed to remove the alerts based on this association but I cannot remove the threshold and so the monitor keeps reporting it as an issue I believe. How do I remove the association on the alarm for the monitor? Thanks, James.
Can I migrate a database from one server to another with different builds?
I have a mysql database on build 8721 and I want to migrate to a MSSQL 2008 database on build 8810. I have attempted and get the error: Unable to restore data. Make sure the build number of your installation and the one in the backup is the same. Am I doing something wrong or can this not be done?
Truncate of thread dump stack trace
When I generate thread dumps from within AppManager the individual thread stack traces are truncated. Anyone know how to get to the entire trace?
Workstations are being Appended with _old
Some of my workstations are showing duplicated, but the second workstation name is appended with "_old". Why? I sync with AD, but none of my workstations have "_old" in there name.
Resolution Templates
Currently, resolution templates appear to be visible to every technican. Suggest that you provide the facility to associate resolution templates with technician groups so that techs only see those resolutions relevant to their group. You could also allow the filtering to related subjects. For example, all printer resolutions or all server resolutions and so on
How to change the content of the alert scalation emails
Hello. I need send an email ONLY with the text writed in the text Message of the Escalation Email Detail. The email that sends openmanager has information that is not necessary (and it's problematic). Message : <sms> <user>user_test</user> <password>123Fc</password> <dst> <num>+34624205614</num> </dst> <txt>Alert Test</txt> </sms> Business View : Web Server Category : Server Severity : Service Down ------------------------------ ------------------------------------------------------------------------------------------
After upgrade to build 8800, some Virtual Machine information using is N/A
Hi, After upgrading to build 8800, it seems that the CPU and Memory information from our Virtual Machines is giving no information. These VM's are running on a ESX 3.5 configuration and before the update this information was available. We do get CPU/Memory/Disk information from the ESX host itself. As well as the CPU Allocated/Memory Allocated information from the VM. However, when we're testing the CLI-access, it gives an error (and yes, we double checked all the information and tried to set CLI-config
Availability not displaying
Hello, On one of my servers the "Availability" graph is not displaying, response time is OK, ping works, which I understand is how "availability" works. Anybody that can help me out?
SNMP error in OpManager
When I try to setup OpManager to talk to my servers via SNMP it fails the authentication every time. It asks me to go use the MiB browser however I am not familiar with this tool and I have tried every way I can think of to use the MiB browser tool and all I get it "request timed out" messages. Can someone please help me? Thanks!!!
Collector service fails
Hi all, I am running ManageEngine NetFlow Analyzer Enterprise version 7.5.0. My collector service keeps failing on me. The collector server does not go down b/c i can still see the status of collector being up on my central server. Howerver no data is passed through nor can i connect to collector web client. When i log into my collector server to check it out the service is running however i cant get the WebClient to open up and it says the collector server is not running. So i restart the service
Tasks assigned to a group
Is there already a plan to add the possibility of chosing a group to assign a task to in stead of only a technician? Is it possible that this existed a while ago? In the servicecatalog this possibility is existing, so why not in normal tasks? We are using 8.0.10 Best regards, Mark Flothmann
Grouping eventlog rules
It would be nice if eventlog rules could be grouped. In my case I have some eventlog rules to ignore some eventlogs. If I add a new server I must add all these eventlog rules to this server. If I had a group of these rules I only add this group of rules to the server.
Multiple Holidays
Good Day, I have a problem as it appears that I cannot create multiple holidays on the same day. EG. on Christmas and New Years, a client want to add that their company is closed for a period over those days, when I add that day in SD complains FAILURE :Could not add Holiday. Please check if an entry already exists for the Holiday. If yes, enter an new date This should not be a problem, as companies can be closed on a holiday for another reason other than a Government/World based holiday. is this
Can't view Scanned software
Hello there Just wondered if anyone had experienced this after upgrading to version 8 when you click on Scanned Software Service Desk plus gets itself in a loop and wont show anything. The same happens if you click on service packs. How can i resolve? many thanks Suzanne
Make Announcements visible at all times
Currently, announcements are only displayed on the users Home page. Since SDP will open onto tabs such as the Service Catalog or Requests page, important announcements might be missed by users who normally have some tab other than the Home tab displayed on start up. I suggest that announcements should be made available on all tab for all users
Auto Populating Field Possible Values
Hi, Many of the incident fields in our Service Desk require manual updating on a weekly, often daily basis due to the way things work in our environment. This manual update is time consuming and often prone to us making mistakes. Is it possible through the web API or other means, for me to write a web tool / script to automatically populate the list of possible fields without having to Manually Choose "Add item" perhaps 30 times. Even if we could have an option to "Add ItemS" and we could paste in
Redirect o resend SNMP Traps
Hi on duty, SNMP Traps received for OpManager server can be forwarded automatically to other applications such as monitoring global solutions or manage alerts? Brgds.- Daniel Alejandro
Email out issues
I have made a few calls to the tech support line and haven't gotten anything useable off this yet. I have problems sending mail via exchange server 2003 using service desk plus, latest build. It gives back unspecified errors, just saying there was a problem description of: Exception while trying to send notification for the request. What I have tried: Allow relaying from this ip though the exchange server Giving a known working account send on behalf of permissions and sending it as them to ensure
create a related incident from incident
with multipart requests and level 1 to level 2 support tickets it would be helpful to have a 'create incident' button that was similar in function to the 'create change' button now on the incident form. a key difference would be the closure rules, as it would not be acceptable that the closure of the sub ticket closes the parent (in the way that a change created from an incident closes the incident that created it, or so I think it works) The business case is that first level support owns the customer,
Changing Date/Time
After upgrading to the latest rerlease, all of the logged dates and times are now different than the server's date and time. I cannot find anywhere to change these settings. How do i set the date/time for the logs? Thanks, Patrick
Invalid HTML / Customization
Hej, i'm supposed to customize the ADSSP DomainLogon to our corporate design. Thinking it would be a 30 minute job i spent the last couple of hours customizing the file: - the default DomainLogon.html is invalid (pulled from a fresh install). run it throgh validator.w3.org for a good laugh. - guys, this is 2011 - using tables was fun in 2001. you even pulled a "position: absolute" stunt just to get a basic 2 column layout. i like my <font>-tag as much as the next guy, please get rid of those
Exchange Report - Mailbox Size Limit
Hello, When I run the Exchange Report for Mailbox Size Limit, it only reports about 541 users out of 4000. How do I increase the limit?
unclean shutdown of previous run .. failed to start server
Any help ? This is my first install, and i've tried in some other development server, but the same problem appears ...
Backup Tech
Can anyone explain, how SDP chooses Backup Tech ? I see only one person in the list, but there must be 5 users. I can't assign another user. How to configure it ? See pic. ps. Date can be any. Thanks
Workstation Division Query
I have workstation as Desktops & Laptops resp, Want query for the same. Build:8011 Database:MY-SQL
Scan for memory Type
I have yet to see a useful program reliable scan the memory type. For example: PC 3200 or DDR 800MHZ this type of information is useful in the reports (like for buying new ram for a computer with out opening the the box, or restarting it. Can you please add to the memory section of the comptuers inventory to display also the type of ram installed, and all that usefull information? (like the type{pc2100)
Dashboard Unassigned link
Hello, Can we please get back the link on the dashboard tab for pending requests for Unassigned? All options are links (as was the unassigned option) but since the upgrade to 7800 the Unassigned-Pending is not clickable anymore. Thanks in advance.
How I can add CPU and Disk monitor for HPUX Server on Opmanager version8 ?
I need to know how I can add CPU and Disk monitor for HPUX Server on Opmaner version8 . As I checked it only support CLI . But when I add CLI monitor doe CPU and Disk (select from the tool) it only shown 0% . May be I need to add the command or script . Please help . Thank and regards, Kitti Thara
Make Announcements "sticky"
When an announcment is published, the latest always displays at the top. There are many occasions where you might want an important announcement to remain at the top of the list until removed. For example, you might want to announce an upcoming outage. When first published, that announcement will display at the top of the list. Subsequent, but less important, announcements will push it down and possibly out of sight. I suggest giving the admins the ability to make the announcement "sticky" so
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