Schedule report
I send request to your support mail alias and i create case 6477657. as i wasn't able to generate any report from the system.
the support engineer advised me to remove any custom images and report will work.
that work perfectly. but when i try to generate schedule report with HTML format i got an error.
it work well with PDF format.
| Error Trace |
net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Error reading PNG metadata at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62) at net.sf.jasperreports.engine.util.JRImageLoader.loadImage(JRImageLoader.java:274) at net.sf.jasperreports.engine.JRImageRenderer.getImage(JRImageRenderer.java:354) at net.sf.jasperreports.engine.JRImageRenderer.getDimension(JRImageRenderer.java:390) at net.sf.jasperreports.engine.JRImageRenderer.getOnErrorRendererForDimension(JRImageRenderer.java:273) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportImage(JRHtmlExporter.java:1663) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportGrid(JRHtmlExporter.java:811) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportPage(JRHtmlExporter.java:730) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportReportToWriter(JRHtmlExporter.java:679) at net.sf.jasperreports.engine.export.JRHtmlExporter.exportReport(JRHtmlExporter.java:454) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReport(CoreReportDesigner.java:4729) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateReportCompiledJasper(CoreReportDesigner.java:4066) at com.adventnet.servicedesk.report.task.ScheduledReportTask.generateReport(ScheduledReportTask.java:332) at com.adventnet.servicedesk.report.task.ScheduledReportTask.executeTask(ScheduledReportTask.java:148) at com.adventnet.workengine.task.internal.TaskManagerImpl.executeTask(TaskManagerImpl.java:706) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeStartingTask(WorkFlowExecutor.java:160) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlowTemplate(WorkFlowExecutor.java:115) at com.adventnet.workengine.executor.internal.WorkFlowExecutor.executeWorkFlow(WorkFlowExecutor.java:105) at com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler.execute(LocalWorkFlowExecutionHandler.java:67) at com.adventnet.workengine.internal.WorkEngineImpl$WorkFlowExecutorThread.run(WorkEngineImpl.java:931) at com.adventnet.workengine.service.ThreadPoolService$WorkerThread.run(ThreadPoolService.java:256) at java.lang.Thread.run(Unknown Source) Caused by: javax.imageio.IIOException: Error reading PNG metadata at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(Unknown Source) at com.sun.imageio.plugins.png.PNGImageReader.readImage(Unknown Source) at com.sun.imageio.plugins.png.PNGImageReader.read(Unknown Source) at javax.imageio.ImageIO.read(Unknown Source) at javax.imageio.ImageIO.read(Unknown Source) at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:58) ... 21 more Caused by: java.io.EOFException at javax.imageio.stream.ImageInputStreamImpl.readFully(Unknown Source) at java.io.DataInputStream.readUTF(Unknown Source) at javax.imageio.stream.ImageInputStreamImpl.readUTF(Unknown Source) at com.sun.imageio.plugins.png.PNGImageReader.parse_iTXt_chunk(Unknown Source) ... 27 more |
any help would be appreciated.