Configuring Hour based support plan/contract that are not whole numbers
Hello,
we are currently transferring our old customer support system to SCP and we are assigning support plans/contracts to our customers that are hourly based. For some of the customers they have 20.5 hours left in their support packages, and other customers have 20.25 hours remaining. What I mean is that the hours for the support plans are not always whole numbers.
Currently, it only seems possible to create hourly based support plans that are whole numbers. This seems like a bug to me. It should be possible to enter decimals.
we are currently transferring our old customer support system to SCP and we are assigning support plans/contracts to our customers that are hourly based. For some of the customers they have 20.5 hours left in their support packages, and other customers have 20.25 hours remaining. What I mean is that the hours for the support plans are not always whole numbers.
Currently, it only seems possible to create hourly based support plans that are whole numbers. This seems like a bug to me. It should be possible to enter decimals.
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