How to filter real last login report to a specific timeline?
Hello, support. I need to run a real last login report to show the login count for a specific time range. The default real last login report does not seem to have to option to specify a time range ( ie. 1/2011-7/2011) Is there a way to make that option available? Thanks.
Customize "look and feel" of pages in AD SelfService Plus
We would like to have our institutional look and feel applied to all of the Self Service Plus pages. So far I have been unable to successfully make this happen. We would like our custom header and footer (sa well as color scheme) applied to every page. Any help would be appreciated. Thanks
Intergration of Reminders
At the moment, I don't think reminders are reaching their full potential in ServiceDesk Plus. I'd like to suggest some changes that would make them a lot more powerful: 1. When the email option is chosen, a hot-link to the call is included - allowing you to quickly go to the indicated call. If this is not practical, can we at least have the call # in the email? If you set multiple reminders you have to then poke around in "My Reminders" to figure out what call has just "reminded" you. I know that
frame relay sub interfaces ?
Hello, I wish yo could help me. I'd like to know if I can monitor frame relay sub-interfaces, if so what license pack you suggest me to buy. I have 25 remote sites interconected with Cisco 1841 Routers through serial interfaces, in my headquarter I have a Cisco 285. I was planning to buy 50 interfaces pack, those 50 interfaces are both physical and logical ?? Thanks
WARNING: Desktop Central's latest hotfix contains JS/Exploit-DialogArg.gen
Hello, I just installed your latest hotfix, ManageEngine_Desktop_Central_7_0_0_SP-2_30.ppm, for Desktop Central 7 and McAfee VirusScan Enterprise 8.8 detected JS/Exploit-DialogArg.gen at this location:ÞSKTOPCENTRAL_INSTALL_DIR%webappsDesktopCentralWEB-INFlibAdventNetDesktopCentralWeb.jarswMetering_jsp.class0004852.js McAfee Engine version: 5400.1158 McAfee AntiVirus DAT version: 6427.0 Please advise ASAP. Dan Bilodeau
Ip groups and port source/destination confusion
When adding for example an ip and port is this filter only showing traffic that is specified ip and destionation port. If I specify 10.0.0.1/24 port 58080 will this only show traffic with destination ip 10.0.0.1/24 and destination port 58080 or, wil it also show source port 58080 to 10.0.0.1/24 destination port any? I need to differenciatebetween sourc eport and destination port beacuse client use same destination port for two different applications(ip adresses) with a traffic report. Also in conversation
Addtional custom fields?
Hello, I am attempting to automate some paper driven processes by creating html forms and the API to create requests in ServiceDesk. Instead of using the text box to gather information I am using the custom fields to create new templates. The problem that I am have is that the number fields is limited so I cannot create all of the custom fields that I require. As a work-around, I am using some fields on different forms if it is the correct format for what i need, but the problem is the names don't
Backup config file life
Hello, Once device expert backs up the config file for a particular device. How does it get stored? I know it creates a zip file for the configs, however does it replace the last backed up config with current backed up config of the device, or it creates a new backup file with new name (eg date/time etc)? Thank you.
No matching resource found when attempting to setup remote password reset
I have a Linux password that I would like to remotely reset via PMP. With the resource selected, I go to the screen to setup the remote password reset configuration. I enter the 2 account names, select SSH, password authentication and select su. I get the following error: No matching resource found. Please check the configuraiotn details....
PMP and MS SQL
Hi Can you tell me if this product can use a MS SQL Server because my company refuses to use MYSQL - Thanks
How can I configure OpManager so that it does not take over so much memory on my server?
How can I configure OpManager so that it does not take over so much memory on my server? In my task manager, the biggest memory usage is from OpManager processes, and when I install more memory, it just uses that up too! Thanks.
OPmanager stop graphing and service hangs
Dear Team Support, MY OPmanager suddenly stop graphing and if i try to restart service opamanager via services Tab windows the stop start opmanger button become disable so i have to restart the server..what should i do thanks,
Bandwidth notification profile
Hello everyone, I hope have what will be a simple question. Currently we have one notification profile for all our routers. It alerts us if there is a bandwidth overuse, the device misses 1 poll, or there is a problem on the interfaces. My boss wants to put the bandwidth notification as a separate instance. That way when it happens the subject will say "Bandwidth overuse". I've created a separate profile, but it doesn't seem to work. I have set to notify when any selected threshold is violated. But
Wrong overdue status
Hi, There seems to be a problem with the overdue status. Operational hours are Mon - Fri, 09:00 - 18:00 1) Ticket created Jun 1, 04:11pm Timer start 2) Ticket changed status to awaiting user Jun 1, 04:20pm Timer stop (9 mins used) 3) Ticket changed status to In progress Jun 7, 06:32pm Timer start (none used) 4) Ticket changed status to awaiting user Jun 8, 09:41am Timer stop (41 mins used) OVERDUE Please see attached screenshot of the
Monitore all interface on router usins NetFlow
hi i use opmanager and i have netflow plug in i have cisco with more than one interface, i would like to know how can i monitor all interfaces traffic using netflow plug in. i tried to configure all interface but in router page its display only one interface withe green circle that telling me netflow is enable. http://www.m5zn.com/uploads2/2011/8/15/photo/081511040810f1bhfg6iy9pt6317ot.jpg thanks
Bug in the NCM plugin
Dont know if anyone has seen this behavior. In the NCM plugin we have our devices set to monitor for change management through the syslog. We typically go in and mark unauthorized changes (changes made outside of the NCM) as authorized in a review period. The NCM module will kick the user out and go back to the login interface for OpManager after authorizing three dates. You can sign back in, do three more and it will kick you out again. I am using the latest version of both OpManager and
Can we use a different delimiter field for parsing incoming email
We have the system setup with Admin > Mail Server Settings > Incoming set to monitor a particular mailbox. It is reading that mailbox successfully, and creating a new Request for each new email. A notification email is sent back to the submitter and in the Subject of that email we include the following (everything in between the quotes): "Request ID :##$RequestId##] ". If a reply is sent to that email notification (e.g. for Request ID 353), and the Subject contains "Request ID: ##353##", it adds
Netflow Analyzer Not Working
Netflow Analyzer is not receiving any traffic, the router is exporting traffic fine, just the app is not seeing anything. specs: cisco 2851, Win 2008 r2, Software Manage Engine Netflow Analyzer 9 Professional Plus. before I buy this software, need to make sure it works. configuration on router: ip flow-cache timeout active 1 ip flow-export source GigabitEthernet0/0 ip flow-export version 5 ip flow-export destination 10.xxx.xxx.xxx 9996 Flow export v5 is enabled for main cache Export source
REST API params for Group, Category, Sub-Category
I am writing a script to auto generate and close tickets based on Alerts/Alarms from our monitoring system. We use Owner Details and Category Details (group, category and sub-category) when creating requests in ServiceDesk Plus. In the API documentation (http://www.manageengine.com/products/support-center/help/adminguide/api/api-req-operation.html) I do not see any parameters for these items. Does this exist? Is there a way to set these parameters using a script? Here is an example of my script written
Cisco MIB 4510R-E
Do Somebody has the Catalyst 4510R-E MIB´s? I'm having trouble to monitoring it and i need those MIB to see if my problem get solved; or anybody of you have resolved this issue? Thnx N' Rgrds!
Enhanced ticket routing mechanisms for multiple sites
I would like to have the ability to create a business rule that can route to different sites. This would include the ability to assign requester to multiple sites. The current product is good, but we need to implement individual servers for each support area, which doesn't work very well.
Desktop Central Multiple issues
Hi Team, We are having the below issues please try to solve for us, we have an enterprise license from ManageEngine Ministry of Interior 1. Desktop Central old agents, old computers still available 2. Installation through GPO (not working through script, instead we need to use the software installation) 3. moving existinng agent from one Distribution to another 4. Multiple versions for same computers appears in list 5. Upgrade the server to the latest version, unknown error 6. Software inventory
SubTicket
Hi I have an aktiv ticket and i whant to create childticket to thisone
Changed Domain Policy to only use one OU, but users from other OUs are showing up in reports
I've changed our Policy Configuration to select only one OU. However, when I run the 'non-enrolled users' report, it lists users that are NOT in the selected OU. (We have an OU for 'real' users, which I want to be able to use ADSS, and an OU for internal, back-end "system" accounts, which I do NOT want to be able to use ADSS, since those are for other computers, not people.) How can I tell it to only look at one OU? Thanks, Karl
Browser support in SD+
What browser does SD+ officially support ? Sorry, but i have not found information about it. It seems full functionality is only in IE.
Requester notification on Request Status Change
Is there a way to notify the requester only when its request status is changed from "open" to any other? I know that there is the "Acknowledge requester by e-mail when the request is updated", but I want to limit this notifications. Is this possible? -Regards
Next and Back Button
Hi, Is there a next or back button in SDP ? I opened the Requests Tab and clicked on a ticket. If I want to view the next or previous ticket, what's the best way to do this ? Thanks, Jon
Preventive Maintenance not working
Hi! After upgrading to 8013 my e-mail fetching (incoming) was failed. I have rebooted server and that helped. But now I realised that preventive maintenance tasks are not working in the automatic mode - the requests does not created. Only mannually. What i Need to do?
Can't collect events from 2008 DC's
We currently have 5 domain controllers. 2 are windows 2003 and 3 are windows 2008. We are getting data from the 2003 controllers but not the 2008 controllers. Are there any known issues with Server 2008?
"domain, ou and gpo change" reporting question
Hi, We're using the AD Manager Plus and found that's very useful on the AD daily operation, so we want to evaluate the AD Audit Plus for the AD auditing to meet our corporate SOX standard. Downloaded the latest version with 30days trial run and buildup a VM server for testing. After the AD Audit Plus is configured, i found that some problem on the Domain Policy Change, OU and GPO management. 1. For the Domain Policy Change, i can retrieve the data from the DC without any problem. I can
Move ADAudit to new server
We are consolidating servers and I need to move ADAudit while keeping the database and history intact to the new server. I tried running the backup.bat script which did back up the database, but when I tried the restore script it said it wasn't compatible with the version installed on the new server even though they are both 4.1 Do you have a guide for migrating the server/database?
Sceduled disk usage reports come through empty
running AppManager 9 build 9500 on Windows Server 2003 R2 Enterprise Ed. We have a scheduled report to tell us the "top 10 Disk Usage" offenders on our network, but every day when the report runs we get two PDFs that say "No data available to generate report for specified time period. Even if I try changing the time period to 1 week or 1 month, I get the same result. I've also tried recreating the report from scratch with no luck. What am I doing wrong here?
Is there a way to select specific users?
Instead of picking only OU's, can I select or decline certain users from using the tool? All of our users are in one giant OU, and there are some I would like to exclude.
Assets scanning agent
Hello, Please, explain me what is the logic of work of Assets scanning agent... How it decide to push data on the server? In my cases, sometimes it pushes data after 5 minutes after service restart, sometimes - it doesnt ...
Script Monitor shows no output in the output file, but still calls it a PASS
I have a custom perl script which monitors a custom application. AppManager reports is as passing, but there's a couple problems. First, in the output file I created, there's no output. I tried to tail -f the file, thinking that the data was removed prior to the next poll, but nothing ever shows up there. When run in a unix shell the ouput is simply: OK: All services are up=1 (I added the 1 thinking that's what it would match on after the delimiter.) Second, no matter what value I put in the
Can't edit old support cases on 7900
After Upgrading from 7703 to 7900, can't edit old cases.. I mean, If I want to select a Support Rep, priority, Category, etc. I go to the Requests, press the edit button and do all that. Now, when I do it, I receive a blank case, that is closed, nobody open it, with no subject nor anything.. I can fill all that manually and works.. but is NOT the idea! If I receive a new case thru email, for example, works fine. After this, I deceided to uninstall the Service Pack without good results. I stopped
Generic error when reply to Request
I just had a problem where I was unable to send a reply to a new request. After typing in my replay and sending it, I got a very generic "Sending notification failed". The email address was OK, I could send from other calls OK, you could even send replys from other calls byu the same person. It seemed to be something unique about this request. After playing around for a little while, trying to discover the problem, I realised that the only thing "unique" about this call was that the email sent
REST params for Group, Category and SubCategory
I am writing a script to auto generate and close tickets based on Alerts/Alarms from our monitoring system. We use Owner Details and Category Details (group, category and sub-category) when creating requests in SupportCenter Plus. In the API documentation (http://www.manageengine.com/products/support-center/help/adminguide/api/api-req-operation.html) I do not see any parameters for these items. Does this exist? Is there a way to set these parameters using a script? Here is an example of my script
Is netflow v9 template fully supported now?
if not, what's the road map like?
Feature Request: Display system uptime in snapshot page
Hi All, Im requesting to display system uptime in device snapshot page - probably in "device details" / "device info" section. -- Regards, Anandharaj System Engineer (Unix / Linux)
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