After Upgrading from 7703 to 7900, can't edit old cases..

I mean, If I want to select a Support Rep, priority, Category, etc. I go to the Requests, press the edit button and do all that.

Now, when I do it, I receive a blank case, that is closed, nobody open it, with no subject nor anything.. I can fill all that manually and works.. but is NOT the idea!

If I receive a new case thru email, for example, works fine.

 

After this, I deceided to uninstall the Service Pack without good results. I stopped the service and execute "./UpdateManager.sh -c", press 'v' (View installed ServicePack versions) and I see this:

Installed ServicePack(s)

 AdventNet_ManageEngine_SupportCenter_Plus-7.8.0-SP-1.0.0 [SUPPORTCENTER PATCH]

 AdventNet_ManageEngine_SupportCenter_Plus-7.7.0-SP-0.3.0 [SUPPORTCENTER PATCH]

 AdventNet_ManageEngine_SupportCenter_Plus-7.6.0-SP-0.9.0 [SUPPORTCENTER PATCH]

So, I select "u" (Uninstall), then press 1 (to uninstall "AdventNet_ManageEngine_SupportCenter_Plus-7.8.0-SP-1.0.0") and nothing happens.

It seems like this:

 

Choose an Option:u

 

Uninstall

Note: Selected Service Pack version and its dependent resources will be automatically removed.

Installed Service Pack(s)

 

 1 AdventNet_ManageEngine_SupportCenter_Plus-7.8.0-SP-1.0.0

 2 AdventNet_ManageEngine_SupportCenter_Plus-7.7.0-SP-0.3.0

 3 AdventNet_ManageEngine_SupportCenter_Plus-7.6.0-SP-0.9.0

 

Enter the number from the above list to uninstall the corresponding Service Pack:1

Do you want to continue ?

 

Yes(y) No(n)

After this, the 7900 version is still there!

Help!

 

Sacha.-