Wrong overdue status
Hi,
There seems to be a problem with the overdue status.
Operational hours are Mon - Fri, 09:00 - 18:00
1) Ticket created Jun 1, 04:11pm Timer start
2) Ticket changed status to awaiting user Jun 1, 04:20pm Timer stop (9 mins used)
3) Ticket changed status to In progress Jun 7, 06:32pm Timer start (none used)
4) Ticket changed status to awaiting user Jun 8, 09:41am Timer stop (41 mins used) OVERDUE
Please see attached screenshot of the history.
Thanks, LT
There seems to be a problem with the overdue status.
Operational hours are Mon - Fri, 09:00 - 18:00
1) Ticket created Jun 1, 04:11pm Timer start
2) Ticket changed status to awaiting user Jun 1, 04:20pm Timer stop (9 mins used)
3) Ticket changed status to In progress Jun 7, 06:32pm Timer start (none used)
4) Ticket changed status to awaiting user Jun 8, 09:41am Timer stop (41 mins used) OVERDUE
Please see attached screenshot of the history.
Thanks, LT