Addtional custom fields?
Hello,
I am attempting to automate some paper driven processes by creating html forms and the API to create requests in ServiceDesk. Instead of using the text box to gather information I am using the custom fields to create new templates.
The problem that I am have is that the number fields is limited so I cannot create all of the custom fields that I require. As a work-around, I am using some fields on different forms if it is the correct format for what i need, but the problem is the names don't match up and the ticket is confusing.
Is there a way to add additional custom fields or another way besides the text box to get those fields added to the request?
I am attempting to automate some paper driven processes by creating html forms and the API to create requests in ServiceDesk. Instead of using the text box to gather information I am using the custom fields to create new templates.
The problem that I am have is that the number fields is limited so I cannot create all of the custom fields that I require. As a work-around, I am using some fields on different forms if it is the correct format for what i need, but the problem is the names don't match up and the ticket is confusing.
Is there a way to add additional custom fields or another way besides the text box to get those fields added to the request?