At the moment, I don't think reminders are reaching their full potential in ServiceDesk Plus.

I'd like to suggest some changes that would make them a lot more powerful:

1. When the email option is chosen, a hot-link to the call is included - allowing you to quickly go to the indicated call. If this is not practical, can we at least have the call # in the email? If you set multiple reminders you have to then poke around in "My Reminders" to figure out what call has just "reminded" you. I know that you can put the call #, etc, in the description, but I don't think you should really have to.

2. The calendar access to the reminder, again the same thing as the previous point. A link to the call would make hem a lot more powerful.

3. Reminders to appear on the "Home" screen. Again, unless you go poking around in "My Reminders" or Calendar, you will not see them.

 

Thanks for your consideration.