Netflow Analyzer Not Working

Netflow Analyzer is not receiving any traffic, the router is exporting traffic fine, just the app is not seeing anything.

specs: cisco 2851, Win 2008 r2, Software Manage Engine Netflow Analyzer 9 Professional Plus. before I buy this software, need to make sure it works.

configuration on router:

ip flow-cache timeout active 1

ip flow-export source GigabitEthernet0/0

ip flow-export version 5

ip flow-export destination 10.xxx.xxx.xxx 9996

Flow export v5 is enabled for main cache
Export source and destination details :
VRF ID : Default
Source(1) 10.xxx.xxx.xxx(GigabitEthernet0/0)
Destination(1) 10.xxx.xxx.xxx(9996)
Version 5 flow records
665946 flows exported in 22208 udp datagrams
0 flows failed due to lack of export packet
0 export packets were sent up to process level
0 export packets were dropped due to no fib
0 export packets were dropped due to adjacency issues
0 export packets were dropped due to fragmentation failures
0 export packets were dropped due to encapsulation fixup failures