Updating ADManager+ from 4.4.0 to 5
We currently have ADManager+ version 4.4.0 installed and we need to update it to 5 so that we can utilize it with our new Exchange 2010 servers. Please let me know the best and easiest way to perform this update. Thanks,
Report to display jobs resolved as well as closed
Our helpdesk is set up so that jobs are automatically closed 2 days after a resolution, so that I can see if there are any jobs, "straight up Closed" instead of resolved by technicians are you able to provide MSSQL code so that I can see technicians that are closing jobs instead of resolving? ManageEngine ServiceDesk Plus Version 8.0.0 Build 8011. MSSQL Cheers Mark W
Report required for Resolved calls by Technican
Hi I am after an MSSQL report that shows me what requests each Technician resolved the previous day/week/month (configurable date line) It needs to contain the following and be filtered by Technician Request ID Subject Requester Created Date Due Date Could anyone help me out. Thanks Mike
Technician alerts
We have "Alert technician by e-mail when a request is assigned." checked. We have 1 technician who says she isn't receiving an email when a ticket is assigned to her. Is there any record of these notifications I could query? We've confirmed her email address is correct in the system and the other technicians assigned to that queue do receive the notifications. Thanks.
Monitor CPU and Memory on Foundry MLX
Hi, I can not see the monitors CPU and memory on my Foundry MLX-4. When I add them, do not appear on the list. So I created a new monitor but I can not put it on dial-graphs. Could you help me?
about release management
Could i ask why there is no Release Management in Services Desk Plus? It is possible to include Release Management in future.
Incorrect timestamps in NetFlow Analyzer
Greetings. Router times and server time have all been adjusted and double checked, but NetFlow Analyzer is displaying timestamps 3 hours behind the correct time (8am instead of 11am, for instance). The time difference device warnings within NetFlow Analyzer are not present, leading me to believe it agrees the times match up correctly. Admittedly, I believe it's possible the time on the server was wrong at the time of install, but was corrected after. I'm not positive this is the cause or makes a
Historical reports not working
Hello, We have latest OpManager 8011 running on SQL Server 2008 R2. We recently discovered that historical reports are not working. We had a problem with database running out of space, but OpManager did not complain. The problem with database was recovere one week ago, still not even same day data is being reported. Checking the database tables, we see STATSDATA<date>, ElementAvailabilityDaily and Hourly all full of data. Appreciate help on seeing what is wrong. Thank, Jalal
Possible solution on Oops... ... Run repairDB.bat
Hi there, I´m running OPmanager 8 and all of a sudden it does not work, can´t log in saying Oops .... run RepairDB.bat to... but that doesnt work either. I´m also running McAfee on all our servers and it seems that the McAfee client is doing something with the OPmanager server... I stop the McAfee, close the server, runs RepairDB.bat, starts the server and it is all working again.. I dont know what to do in the McAfee to go around this, but the investigation continues ;) //Magnus
Need help with compliance report showing tech roles and groups in SDP
I would like to request some help with generating a custom report. For compliance reasons, I need to generate a report from SDP that lists all of my technicians and their department, Associated Sites, Associated Groups, and their Assigned Roles. Is this possible with a new query report from inside SDP or is there another way? SDP Service Pack 8013 / MS SQL 2008. Thanks in advance!
report Account and primary Contact
Hello, can you tell me please if it is possible to generate a Report with all my Account and their Primary Contact. Thanks in Advance Youssef
ServiceDesk Plus Reports - keeping the history and see the evolution in a graph
Dear, I'm new and have been assigned to create some reports within ServiceDesk Plus. Can you please help me out with the following : Quantity of new requests per day - and keeping the history per day so you can see the evolution in a graph (Y = Qty - X = Day) Quantity of closed requests per day per technician - and keeping the history per day so you can see the evolution in a graph (Y = Qty - X = Day) Quantity of days a request stays open - and keeping the history per week so you can see
Unexpected entries in description field when replying to various requests
When replying to various tickets inside SDP (running Service Pack 8013) I get the following quirk in both Internet Explorer 8 and Firefox 5. Look at the first two lines in the Description box: Category & Description should not be in this box. We do NOT use any reply templates at this time. Can anyone explain where this is coming from and how to keep it from appearing in our replies? Thanks, Jamie Las Vegas, NV
How to Modify the fields present in the requests call sheet printed by the technician?
We would like to modify the requests call sheet printed by the technician upon closure of the call for getting the acknowledgment of the users. The fields present in the standard call sheet need to be edited- few fields need to be deleted and some other fields need to be added so that the user does not have to sign on the call sheet containing fields irrelevant to him. The relevance of the fields would be decided by the IT incharge and hence decide on the fields to be added in the call sheet. Please
Search Drop Down required in all fields and Addition & Deletion of fields required in the Requester Details in Request Template
We have noted that the fields contained in the section "Requester Details" are not customisable. We would therefore request to provide the following features: 1. We want to add or delete a few fields in "Requester Details" sub section. We also want to edit the text shown as field names adjacent to those fields. 2. We want that we should be able to select which of the fields in this Requester Details section or any other section should have the search drop down facility like it has in the Requester
Reports for kpis
Hello, I need to create some reports for KPI. These KPIs are for the resolver group "CAU-MICRO." In our organization we need to mediate the resolution time cieere no time, since in our case the user closes the application kpi week: a) Average time for resolving requests Type of request, priority, category, subcategory, average resolution time b) Percentage of requests resolved within 1 hour Type of request, priority, category, subcategory, Percentage of requests resolved
Prevent personal password export
Hi, Is it possible to prevent users from exporting their personal passwords? I have the setting restricted in General Settings and passwords aren't exported from the Enterprise view but when a user does an export from Personal view the passwords are displayed in cleartext Thanks Claire
LDAP or Active directory
It will be wonderful if PassTrix can intergrate with LDAP so that no need to create user account. User can use their LDAP or Domain User account and login in to PassTrix and see their assign resources.
Using API in .Net applications
I am looking for clues that there is support for using the PMP API in Windows .Net applications, but there does not seem to be any indication that this is provided. I see information relating to Java API, but a .Net wrapper and documentation would be appreciated. Any chance of this, please?
Network Configuration Management
Hello I have installed the NCM Plugin (trial version) in my Opmanager 8. (build 8811). Installation was OK. I get the "Network Configuration Management" tab on top of OpManager, but when I click it I only get a page saying "[!] Sorry, the page you requested was not found" Any help will be appreciate. Thanks in advance
Saving New reports
When saving a newly created report and choosing the number report folder to save to, we do not get a full list of folders. I only get 24 folders to choose from. After saving this report, if I then save it again (ie create a copy) and go to the report folder drop down I get a full list of my report folders along with a scroll bar on the drop down. Please can this be resolved ASAP as it is making it difficult for our users to create new reports.
Report of ComputerName and MAC Address
We have a need to get a report of Each Computer and it's MAC Address. Can someone help me with how I would get that information out of SDP?
Service Catalog & Incidents - shared additional field
In our company one end-user may perform tasks for more than one department. Each department likes to be able to view their open helpdesk tickets. Therefore rather than mapping each user to a department we have implemented an additional incident request field called "Benefiting Department" that the end-user has to choose when they make a request. That way the user chooses which department will "own" the ticket. We then report on a regular basis to each department based on the "Benefits Department"
Opmanager for mobile browsers?
Hi, will there ever be a release of a mobile version of Opmanager? I would like to be able to view my network status fom my Blackberry. Thanks!
Add Bulk
Hi Gabriel, I successfully added monitor on "Add Bulk' and responded on the test. But we encountering problem on the alarm, the threshold that we set on this monitor is already riched but there is no alarm. Please see my attached file. Thanks, Joe Reyes Pre-Sales System Engineer AG Datacom Phils., Inc
Multiple Surveys, Daily Report...
I would like to know if it is possible to have MORE THAN 1 Survey... Also, I would like to create a template for the support rep supervisor to fill out daily, so they can summarized their tickets, other incidents that the call center has experienced throughout the day (or week). Please advise
Closing request without sending a survey
There are some occasions you do not wish surveys to be sent out. My understanding is to use close without notification. I have tried that and the survey still goes out. Is this a bug or is there something else I should be doing? I am on the latest build. Thanks
Traceroute from OpManager
Hello, How do I enable traceroute service on OpManager? When I try the traceroute from the GUI, it asks me to specify the traceroute service path in /conf/Ping.Properties file. I have already done that as below, but it still gives me the same message. tracePath=/bin/traceroute Do I need to restart OpManager service after this change?
Get a list of deleted users?
hello, im a newbie using this AD Manager Plus. my questions is I have a list of 400+ terminated users and I want to put this list against AD Mgr. Plus. How would I go about this via CSV import?
New User Shares
Is there a possible way to create a sub folder underneath the user share within template "Create New Share" i.e \\server\%username%\Scans etc? I ask because we have to create 3 other sub folders underneath the users home directory, scans, pdfs etc. It would be an awesome feature to be able to create sub-folders within the users home directory upon creation with the template.
ADManager Plus question
I am currently evaluating the ADManager plus program and am a new user. I am having an issue with the program stopping and reverting back to the login screen (logged out during process) while moving user home folders. I am running the program as a service on a newly built Windows 7 machine with 16 gb ram. I am trying to move user folders for 1000+ users. The program stops during different points of the process. Whether I am doing 1000+ or 25, it will still crash before completing. I have called
Running ADManager Plus 5040. Won't recognize ldap header msRTCSIP-OptionFlags
I have a CSV file that I use to import in changes to AD. Works great. Now I am trying to update the following fields for OCS 2007 R2 integration: msRTCSIP-Line (works great) msRTCSIP-LineServer (works great) msRTCSIP-OptionFlags (when I add this to my CSV file, the CSV file will not load in ADManager Plus). I receive " Unknown Error occured. Please check the LDAP Attribute Names & their values in the CSV file. Click here to view the Sample CSV file." I am doing this only for people that already
CC field in SDP 8
In ServiceDesk Plus 8: when replying to a request the cc field seem to be per-populated how do i stop this as i do not want it
ASA NetFlow - Incorrect Interface Indices Bug fixed in new ASA IOS
Hi All, Users monitoring Cisco ASA for NetFlow reports might have come across issues where the interface stats reported did not match with the actual interface. This was found to be caused by a bug in Cisco ASA IOS. The detail of the bug was updated to us by one of our esteemed customer: There is currently a ASA bug (ID:CSCtb63825) that will give you inaccurate information. The ASA doesn't use IfTable to store interface names. So NFA may report data for an interface that is actually sourced from
Report
Dear Team I need to know the list of reports which can be generated out of the box for each module. We can find what can be monitored on most of the module but what reports can be generated is not available unless you install and check yourself. So it is better if a document with report formats are available as well on the net as pre-sales activity Bhupesh ASPGulf
Some stray entries found for this device
new server add and this error "Some stray entries found for this device"
Parsing e-mail's from some web-mail services
Good day. If SDP receive message from some web-mail services who has in message body line with tag <base href="http://some.base.href/"> where some.base.href - any URL, then all links in SDP ticket include this base URL from tag and we can't reply/forward or save attachment or navigate in the SPD menu, because all links looks like http://some.base.href/servlet/HdFileDownloadServlet?module=Request&ID=112&delete=false or http:/some.base.href/WOListView.do etc.
Consumable Items
We use a PO to order them. As soon as we receive them (toner, ink cartridge, staples - anything that is a consumable item) in they are added as a component as being in store. It's not like we're going to track them as we use them, just reorder when there are no more on the shelf. Can someone please tell me how we might do this differently so they aren't showing up as an asset?
Add "E-mail The Requester" Option When Adding Note
When you click the little yellow paper icon and add a note there are currently two options: Show this notes to Requester also E-mail the technician for notes addition First - Would love to see the first line changed to Show These Notes To Requester Also (Make Public) Second - Would like to see the second line changed to something like E-mail Note Addition to Assigned Technician Third - Actually the reason for this post! Would like to see a third option of E-mail Note Addition to Requester. That way,
Difference
What is the difference between an "incident" and a "problem"?
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