Free ServiceDesk Issues
Hello for the past several months I have not been able to get Mail Fetching to work. I've tried our hosted email solution by creating a general helpdesk account and I've also created a gmail account and neither work. Also, I've had to re-install ServiceDesk and now LDAP Authentication won't work.
Violation of PRIMARY KEY !!!
Greetings. At me a problem (I use version SD + 8015). If I want to use as database MS SQL - at restoration SD + from archive, there is such error. ========================================================= 23:14 Error occured while deletion of all table data please see the error log Please wait ! Restoring in Progress................... Error Tables : wordmap,wordoccurrences 0-----------------------50------------------------100(%) ==================QUERY = INSERT INTO configurationrecord
Submit button for a new request quite often doesn't work
I'm using Firefox 5.0.1 on MAC OSX 10.7. I quite often attempt to submit a request in the service desk and when clicking the submit button nothing happens. The reset and the cancel button work and I can type in the various fields as well as make selections in the drop down boxes but the darn submit button doesn't do anything and there is no error message indicating the problem. Has anyone experienced this? I was also getting this with FireFox 4.0 and MAC OSX 10.6. Is there a fix for this?
How do I create a incident template as a technician?
Change template contains only default request option. How do I go about creating my own template with fields populated from dropdowns by default. Thanks
Ease of changes to default values
We were trying to assign a technician to a group the other day & for some reason in the particular area we were in, instead of getting the complete list of technicians, we were being presented with the default list of technicians. What became apparent after a lot of searching through the admin icons & help files is that there appears to be no easy way to change default groups / technicians / behaviours. Could this be implemented as an extra little group of icons in the admin area?
NetFlow Plug-In BUILD 9000 Released - New features, bug fixes and upgrade information
Dear users, We have released NetFlow Plug-In BUILD 9000 with some great features and enhancements. Some of the new features are: Capacity Planning Reports Wide Area Application Services (WAAS) reporting Pre and Post NATed IP Address information in Cisco ASA (firewall) reports IPV6 Address format support in reporting Automatic CBQoS policy reports for the first 20 routers Geo location in PDF and CSV Standard Deviation calculation in Traffic Reports Interface performance dashboard Custom URL widget
Changed Domain Controller...now cant login
So this morning our domain controller was changed to a different server. The old domain controller also had our AD users/computers on it and that has been moved to the new one also. So, now we can not login because it's a different server thus the old no longer has the AD users. Is there anyway to change that without having to move back to our old domain controller?
Business view + spanning tree
Hello, Could you please tell me if there is any possible way how can I show link between two switches by different colour when one switch has got on a port setup spanning tree (for example blocked status) ? Because there is only in "Business view" link status such as Shutdown, Down, Others and unManage. At this time I can only show monitor on a switch by using .1.3.6.1.2.1.17.2.15.1.3 oID. Where I see on a port state 2 which is blocked status. So question is How can I see that in the business view.
Unresponsive Server Notification
Greetings, I have a server that becomes unresponsive, however, still responds to pings. Most of the monitored items become unresponsive although process monitors still show green. I don't receive any notification of any failures or that the server is down or that performance monitors are not receiving information from the server. Does anyone have a way to be notified in this situation? I don't like being notified by users!! Thanks! Chris
as I can get a report with the time and date update report for the first time
I need to get a report each month of the time and date the updated technical report for the first time when I change the status to resolved
reporting date and time resolved
need to get a monthly report where it comes from the time and date when the report is resolved
dcusb32.exe error
We are having an issue with one of our laptops. They are getting an application error event id 1000. Faulting application dcusb32.exe . Has anyone else came across this? We have removed Symantec Endpoint and installed Vipre anti virus. This laptop is running win xp 32 bit.
Disable login timeout
Is there a way to disable or increase the login timeout in Desktop Central build 70230?
Yahoo mail problem
i can not manage to brows yahoo mail login page
sub menu category
Manage Software Category at whether the addition could be sub categories menu
Prohibited Software
I'm test menu Prohibited Software there are several unsuccessful uninstall the MSI file, why ? message appears uninstalltion failed, MSI installed with "just me" option thanks
How do I monitor DHCP service in linux?
I tried to add monitor "DHCP with port 67" but it doesn't have response time. Do i get the wrong port? Though I'm pretty sure DHCP service is running I'm on my linux.. what will I do next?
how to respond to a request
how to respond to a request
rest api
I am not getting the proper output of rest api it is saying unrecognized authentication....pls help
SNMPTRAP not raised as alarms at OpManger due to exceptions
Hello My service sends an SNMP TRAP to OpManager but the alarm is never raised. We can see the TRAP in the MIBparser tool but not in the OpManager GUI (not in alarms). Looking at the logs i saw that the nosuchinstance exceptions were raised due to the lack of 3 parameter in the trap. Is it possible for OpManager to raise an alarm even if there are some exceptions?? Thanks ************************************************************** E:193.19.3.4.2.3.3.1.4=[noSuchInstance] E:193.19.3.4.2.3.3.1.8=[noSuchInstance]
User and Related Settings - Support Reps Display
Is it possible to add the Support Role column on the display options?
Login failure - locked account
When logging into the Password Manager Pro web interface, if a user enters their login credentials incorrectly just once it will lock their Active Directory account. We have very strict password policies and lockout thresholds on our domain, however it takes more than 1 failure to lock accounts in our environment. This would indicate to me that PMP is attempting to authenticate multiple times one one login attempt. We are currently running build 6303 and this has been an issue since we began using
OPManager Display Device UPtime
Hi there, Currently testing OPManager8 and PRTG8, and seems to me for simple NMS is PRTG8 and for details and good report i love OPManager8. My question is how to display device uptime for my router and switches using SNMP.? TQVmuch.
Quick Create Ticket Issue Group Setting
Is there a way to modify the Quick create ticket settings to also include the ability to select the Group, and possibly even have it auto select the group based on the user that is logged in, as it does now with the Site.
Service Catalog - visible to requesters?
I have a requester log in created using Self service portal. When logged in I cannot see the Service Catalog. We don't currently use the Service Catalog, I'm looking at implementing it but this doesn't make sense to me if our requesters cannot see it. Please let me know if I am doing something wrong?? Apologies if this is a stupid question! Thanks, Angela
SLA changes and the User is not informed?
Sometimes User opens the ticket using the wrong template, it generates an SLA wrong too. When the SLA change no mail goes to the User informing you of new term. Why?
Add Catagory to Quick Create - New request
We would like to see the "Category" field added to "Quick Create - New Request" and make it a mandatory field. Also the view of this field needs to be expanded to at least 32 characters. Some of the categories defined in our organization exceed 32 characters. Thank you Kent Fischer
Interfaces showing up twice under device, one has a "new name" and one doesn't
Hi, I'm having a weird problem where some tunnel interfaces are showing up twice in the list under "All Devices -> Interface View tab". If I click on the edit symbol next to the tunnel interfaces, they both say "Tunnel16" under Interface ID for example, but in the list, one has a description or "new name" and the other one just says Tunnel16. The traffic amounts being reported for both Tunnel16 interfaces are different too so obviously there is a problem. I have had snmp ifindex persist enabled for
Folding Notes & Work logs
Making request work logs & notes collapsible & expandable would make many of our requests easier to work with as they can get VERY long. Collapsed by default. Expandable on demand. Stateful.
Change the way request links are dealt with
Maybe it's just me, but although I like the idea of linking requests when they are dealing with the same subject, I always seem to ungroup them after a short while. In fact I've stopped using the facility now. If I link two or more requests I find that the presence of the link(s) is not obvious at all, and if I click on the 'Linked' button, more often than not I just get informed of a link to a single request when maybe four or five have been linked. If I follow a link and then click the 'Linked'
Service Catalog does not always display all Service Field options
I am in the process of building out a Service Catalog and I've created a lot of new templates of late. Here's a quirk I've noticed...I've been able to work around it for now as I don't need all the fields in use...but as we push SDP further and further this could come back to be a problem. Image 1 : This shows the Service Fields I had available after filling out about 9 different service catalog entries. Image 2: This is about an hour into building templates...all of a sudden look what I
Performance Metric Widget
Hi, I have a problem with the Performance Metric Widget in a custom dashboard. I'm monitoring a custom monitor fetching numeric values through a script. The widget can show a graph when "Show polled data" is selected but if I for example select "Last 30 days" nothing is shown, it say "Data not available for the given values". If I view the monitor itself I can see history report like normal, and select both "Last 7 days" and "Last 30 days" and problably all the rest as well. So how can I make the
General Attributes vs Custom Attributes
Our Intranet has a page where users can update their own details using AD Self Service. I want to add the field ASSISTANT to the page. This is fine except that, as I cannot add this as a general attribute, it must be added as a custom attribute. This means I cannot get it to do a lookup for a valid entry for this field. (I need it to function somewhat like the MANAGER field) Can someone advise how I can get a custom attribute to do a lookup, or how I can add ASSISTANT as a general attribute?
Approval via an email
Hi All! I have a "Requester" who is approver for the one of the services in SD+. Everything is OK, that person can make approvements in SD+ portal. Just one question - is it possible to approve through an email without using a portal ? Thanks.
Traffic rounding
Hello! I'd like to know how Analyzer rounds traffic. 1 Gigabyte = 2^30 bytes or ~10^9 bytes? Thank you in advance.
Notes are not displayed correctly
Since build 7.9.00 we have the following problem with "notes" in tickets: We enter the following note: This is a test This is testline 3 This is shown correctly in the view. When i edit the note it is shown in this way: This is a test<BR><BR>This is testline 3<BR> This is not very usefull. TX
Why can not I save custom message in notification rule?
Hello! I downloaded and installed SupportCenter for windows. I enabled 30-day trial for Standard version. Next I tried make my custom message for e-mail notification, but I can't save it. When I press "Save" button, nothing to do. Other buttons as "Cancel" work properly. Is there any limitation for trial version of this software? Thank you!
Service Desk Plus - Partitioning self service for multiple customers
We run a support desk for multiple companies and want to be able to partition the self service so that only certain companies can see solutions for their staff. Is this possible with the current version? I have worked out how to configure the ticket logging to be able to have multiple compaines by using the requestor config. So was hoping I can overcome this last issue.
How to generate report for "real last logon" for a time period (from 1/2011-8/2011)?
Hello, there. I am trying to generate a report for real last logon for a specific timeline. There is not an option to specify a time line. I need to have the following attributes in the report. 1. Display Name 2. SAM account name 3. User Logon Count Please advise. Thanks.
LDAP otherPager never updates correct field in AD
We have a custom form for users to update their details on our Intranet. The General Attribute is Extension, which is linked to the custom attribute which calls otherPager as the LDAP name. When this is updated, it updates the Pager attribute rather than the otherPager attribute. Any ideas why this would occur?
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