Maybe it's just me, but although I like the idea of linking requests when they are dealing with the same subject, I always seem to ungroup them after a short while. In fact I've stopped using the facility now.

 

If I link two or more requests I find that the presence of the link(s) is not obvious at all, and if I click on the 'Linked' button, more often than not I just get informed of a link to a single request when maybe four or five have been linked. If I follow a link and then click the 'Linked' button again I might get a pop-up that gives the request ids but no other information, and then have to work my way through them following the links to try and find the other request I want to look at.

 

When requests have been linked could they not be displayed in a 'Conversation' style format where the requests are layered down the page? Or could a tabbed system across the top be employed?

Either or however, please include more than just the ID, or have more info come up when hovering over an ID.

 

This is something that should be a really powerful tool which has been let down by a really clunky implementation.