Problems With Remote Control
Good day, I just want to make several questions, since I have several problems with the remote connection tools. I have still more than half of computers running Windows XP and give me problems are: 1. When I try to connect to the remote connection tool gives me an error "Connection refused". And I do not show option to find what is wrong. I tried to send the log files, but are too big, above 24MB at .zip file and the page does not answer me when trying to upload these files. 2. After having installed
Patch withdrawn
Hi, I recently updated to patch 70231 and I now see that the latest patch is displaying as 70230, can someone tell me what happened to 70231, and also it it creates any problems for me. Thanks. Geoff.
I dont able to take OP manager 8 backup
Hey, I am using OP manager 8 and i dont able to backup of my data using mention bellow steps. Start menu -> Programs ->OP Manager -> Data Maintenance -> Backup. An error is come and log is generated in backup folder, I am attaching this log so kindly look into it and do the needful. Regards, Arshad Khan
Monitor a Windows Server without adminstrator account
Hi, How may I monitor a windows server with a simple domain account. I don't want the monitor works with admin rights. Is it possible? J�r�me
Importing Computers via CSV
Can you please send me a sample CSV to import Computers into the domain. I need the correct LDAP entries for the computer accounts I have 500 workstations that I wish to import via CSV but am not getting anywhere Please assist
unable to install Probe in OP manager
i has install OP manager but im not able to install Probe. Can someone assist me on how to install the Probe ?
1067 error on service start
after a reboot the service will no longer start i have tryed starting from command line the port 7080 is not being used by anything else any ideas?
Free Windows Health Monitor - Traffic status - network used is always 0
Hej I am using Free Windows Health Monitor and I like it. My problem is that - Traffic status - network used is always 0 It there any configuration for that?Please see the attached. Regards, Tzvetan
Report with task
HELP : I want a report with task associated with requests...
Getting logged out of ServiceDesk Plus after I installed Desktop Central
I just installed Desktop Central on the same server as our ServiceDesk Plus server. Using the latest version of both products. About every five minutes, I get logged out of SDP, but I remain logged in DC. Is this a bug or do I have something configured incorrectly? SDP uses port 8080 and DC uses 8020. Both use regular http. Thanks!
Patch pushes going through when none are configured.
I have no active pushes, nor automatic pushes. A new server that has been added keeps displaying this message. Attached are 3 jpg's of the areas in question. Where would this be coming from. It has a custom message (maybe from the preceding project manager) and somehow it was stored as I have not been pushing updates to servers at all.
Return to fresh install state
Hi, I tested Help Desk product and i would test it again from a fresh install state. Can I do it? Can I return to initial DB state? Thanks, Stefano
Security
Add the ability to add roles to specific groups. This would allow a Technician to be part of different Groups with each having different roles in those groups. Add the same role permissions for request to tasks. This will allow only Technicians in the group to see the Tasks and not other groups. Currently any technician can modify or close a task even if it not assigned to them.
Reporting - time elapsed excluding business hours
It would be helpful if SD could surface a function to calculate a time difference that included only business hours elapsed, or provided the following canned reports: Elapsed time without response (status filtered to exclude 'closed' tickets) Average Response Time (where time is only operational hours) We have made both of these reports fairly quickly, but the time_diff is a simple respondeddate - createddate function and does not speak to true business hours response times. Further: basic canned
ServiceDesk Plus Asset Agent not initializing
Hi. I am seeing a problem with the asset explorer agent on windows 2003 standard edition, domain controller. I am using servicedesk version 8.0.0 Build 8011. I receive the error below: "The application failed to initialize properly (0xc0150002). Click on OK to terminate the application." aeagent.exe Please will you assist? Thanks Regards, Morris
New Business view stuck at "Initializing Business View"
Hi. I have issue with the New Business view. It just keep on loading at "Initializing Business View", i been waiting for more then 30 minutes and nothing appear . Anyone have this kinda issue? I need help. Thanks Regards George Low
Add worklog to a task
Curretly a task might be linked to a request/ticket. At that request/ticket there is the possibility for adding a worklog. But i would like to add a worklog to a task. It would make more sence that i add my worklog to the task at hand. Sure it can be shown at the request-page aswell as a summary of worklogs. Also a task is not always linked to a request, it can be an independant task. Yes you can fill in the start and end time. But what if i work multiple times at this task? The data would be incorrect.
To allow only requester to close the ticket
Hi Support, Can we create a rule in SDP to allow only requesters to close their own request. or is there any way I can impleament this. Regards Kanten
Log to see who reads a document?
Hi, I was wondering..... Is it possible to have a part of the program do this? When we get a new starter it gets logged on the system and then a workflow happens. HR log user on system PR get an email and PR then take their photo and mark it as done IT then create new users card and mark it as done The system automatically creates the user in AD The new user starts and gets sent an email saying that they have to read the attached documents and say that they have read them HR now get an email
AD autentication for API
Hello, I wanted to create a custom page for our users to submit a request. Is it possible to have them automatically be logged in so they do not have to type their username and password? We are using AD authentication. Thanks Travis
WARNING: Desktop Central's latest hotfix contains JS/Exploit-DialogArg.gen
I just installed your latest hotfix, ManageEngine_Desktop_Central_7_0_0_SP-2_30.ppm, for Desktop Central 7 and McAfee VirusScan Enterprise 8.8 detected JS/Exploit-DialogArg.gen at this location: ÞSKTOPCENTRAL_INSTALL_DIR%webappsDesktopCentralWEB-INFlibAdventNetDesktopCentralWeb.jarswMetering_jsp.class0004852.js McAfee Engine version: 5400.1158 McAfee AntiVirus DAT version: 6427.0 Please advise ASAP.
Status for some features?
Hello, sorry bad english. :) Can anyone give me a status report for some new features in MEDC (Manage Engine Desktop Central)? 1. The "deploy now" function for manual and auto patch deployment? Like the "apply now" tool. https://forums.manageengine.com/#Topic/49000003943485 The last post says: end of July. 2. Some more options for the scheduler? Deploy this configuration on the "second monday, third sunday, last monday..." Some of our customers need this option. "First" monday is not enough. 3. In
free edition
Hi all, My eval period ran out and now Netflow Analyzer complains that my device isn't exporting sflow data, but it is. Does this product work after eval expiration?
GPO Auditing
Hi, im running version 4.1.0 build 4121 and am having issues getting GPO auditing to work properly. I get info in the Recently Modified GPO report but Im not able to get info in the Deleted report (even though the action I did was to delete a GPO). Im running Windows 2003 SP2 on the DC. Ive double & triple checked the auditing within AD and it all seems fine. In addition to this, is there anyway i can drill down into the event detail when viewing Reports or is it only possible in Alerts. I want
Device Template OID already associated
I am trying to create device Templates, I created a Template for Win2003 Web Server and now I am trying to Create a device Template for Win2003 DB server. Problem is, when I try and create the WIn2003 DB server template and query for the OID it indicates "System OID .1.3.6.1.4.1.microsoft.software.1.3.1.2 is already associated to the device package". Of course the OID's are the same as the machine types are the same however the templates have different data being monitored. DB servers monitor different
Date format in query reports
Hello, When i try to get some data by a new query report (in SDP), i have some problem with the dates format: If I use the sdp built-in function "longtodate(wo.createdtime)", the date is returned in a useless format for me (i am spanish). If I use the function "from_unixtime(wo.createdtime)" the thing gets better (YYYY-MM-DD HH:MM:SS) but i am interested in a specific date format: "DD/MM/YYYY HH:MM:SS". I don't know the reason when i use the function "convert()" or "date_format()", i get some senseless
trap parser
Hi I have a problem with parser for trap from xmedius fax server (INTERSTAR -MIB) I was made Trap processor config but when trap received I got "No Trap Parser defined for received trap:.." Can anyone have some idea to solve this issue. tnx Ivan
Can you create custom security role to allow edit just one specific AD group
I want to create a custom security role to allow a user to modify the memebers of just one specific AD group. Is this possible? I could not figure it out on my own. We are on ADManager plus version 5031
RE:New at Call logging
I just downloaded ManageEngine Service Desk. I'm required to set up a call Logging for my small company. I have never done this. I discover ManageEngine by Google. I need information to set it up. I check the help, but I could not get anything that really show me how to start running this program. Thanks
Users: Parent --> Child Link
Within our organization requests go into the ServiceDesk in a variety of methods. 1. Direct e-mail to our helpdesk account. 2. Using SD form, after logging into AD account. 3. Voice mail that is redirected to our helpdesk e-mail account. 4. Simple form on our intranet that requires users to put in first/last name e-mail (if available), title, and detail. We have the variety of methods, because most people do not have their own active directory account and outlook e-mail. Within our organization
Disable self service portal
Is there a way to disable the self service portal?
Incorrect Log in or password
Hey guys, Just came into work today and started getting the above error when trying to get into ServiceDesk Plus. Actually the entire IT crew cannot get in. They receive the same error. Nothing has been changed on our end. The program was working last night around 6pm EST. If it was one person I would think it may be a password issue but the entire department cannot access it. Any ideas as to why all of a sudden we cannot get in? Thanks, Chris
How do you add CLI monitors to Device Templates?
Solaris template doesn't list the CLI monitors, so can't add them by default to all hosts. http://opmanager:8080/admin/AddDeviceTypeForm.do?operationmode=modify&typeid=165&operation=MAIN Want to be able to select the CLI monitors listed at http://opmanager:8080/map/addMonitors.do?requestid=SHOW_LIST&deviceName=uk2utvssinf005-sec.mfil.local&category=Server&moID=3584&type=Solaris&monitorName=Performance&vendorName=Sun Microsystems To the Solaris template so that every Solaris box added inherits
Windows server 2008 64 bit
has anyone had any problems with ADmanager Plus on win 2008 64 bit. I shut it down on our old 2003 server and reloaded it on our new server but it won't open.
Installation error....Where can I find the jsp files?
I have SDP on my computer but when I tried isntalling it for my other computer I kept getting the error "Dashboard.jsp, no such file or directory". I tried reinstalling the setup and software many times but it keeps giving same error. What I can do is copy the .jsp file from one computer's folder to the other but I can not locate the .jsp file. Does anyone know where I can find the jsp files the SDP uses?
Scheduled exported report
Hi, Is there a way to have a report run on a regular schedule but have it saved to a directory as opposed to haivng it emailed?
Blank Page after enabling SSO
I enabled domain walkthrough, now when I want to log into servicedesk, I see a BLank page. Any solution?
Update list of Exchange 2007 Stores
I'm trying to make bulk changes to the users, making them MailBox enabled, but it does not see the correct Mailbox stores. The stores that it lists used to be there, but they have now changed. For example, there used to be a store that was A-F, but we made 3 other stores, A-B, C, D-F, and split the mailboxes up among the new stores and then deleted the A-F store. However, AD Mgr Plus still lists the A-F store, not the new stores.
Hide or Remove fields from Add Time Entry Form
Hi, I want remove or hide some fields from Add Time Entry Form . Fields like Support Rep's Cost per hour ($) ,Additional Cost ($) Total Cost ($)
WAN RTT suppot IPSLA tests such as HTTP, TCP connect and so on??
Hi WAN RTT suppot IPSLA tests such as HTTP, TCP connect and so on??
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