Problem with tasks
There is a problem... In the request there is a task list which are sorted according to process of passage of the request by experts. Dependences are put down - following task depends on performance of the previous. On idea the task can't be closed it is not closed yet previous, but upon this rule doesn't work! What not and where to correct? And the second question. How to make so that tasks which are assigned to one group of experts couldn't to close other groups of experts?
sql server 2008 mirroring failover help?
Does servicedesk plus work with sql server mirroring failover? I cannot get it to work when testing. The second sql server database cannot be seen, despite using microsoft suggested failover entry in the jdbc url connection string. version servicedesk plus 8.0.0. Can anyone help please?
Specific field in opmanager report
Hello, Is there a way to build a report based on Availibility and Response / Devices Availibility with additional colums (not only Device name, total down time, availibility percentage). I would like to add device Notes \ comments, floor or other fields associated to the device, in a report. These fields are available when configuring alerting and I would like to use them also in reporting Is it possible ? Thanks sebastien
Remote control icon next to asset drop down when creating a ticket
When creating a ticket and entering the requester's name, the asset drop down gets populated with the requester's assets. We frequently use the remote control module to control their computers. But we have to first enter all the ticket information in first, then save it, then click the remote control icon. A lot of times we want to see the requester's screen first before we enter the "description" for the ticket. I would like to see the remote control icon appear once we select the workstation asset
View resolution when "View Requests by Requester" from ticket
When viewing a ticket, I can view the requester's previous tickets by going to Actions > View Requests by Requester." This is nice and all, but it doesn't show the resolution for the ticket. Is there a way to view the resolution on this screen? Thanks!
Patch status 'Not Approved'
Why are some MS patches marked 'Not Approved' - this happens automatically, Is it becuase the application or need is not seen on the target client? What should I do with these 'Not Approved' patches ?
Configuration Remote Control Desktop Central
I have trouble connecting with customers remotely problems are: 1. Very slow connection, other tools will show faster at the refresh screen such as RDP, VNC, DameWare and others. Are Supposed buy me this tool because it gave me the same ease and much more. 2. I cannot type special characters in the remote connection. Buy me this tool for the security offered to customers to connect, centralized logging, request permission to enter by the users, etc.. But not being able to enter a password robust
Problem With Kaspersky
Hello to everyone!! i have this kind of trouble and i need your help!!! well, i have problems when i do the scan for inventory (asset) in computers domain. Some computers are ok but others i need to turn off kaspersky. What port do i have to open in firewall for kaspersky dont block the scan? thanks in advanced
OpMgr 8811 move issue
Hello, I'm trying to move Opmanger 8811 from a 32 bit Win 2003 server to 64 bit 2008R2 server SQL database. We're also moving the database from SQL 2000 to 2008. I've copied over the Opmgr directory from the 2003 server to the 2008 server. When I change the name of the 2008 Opmanager directory and replace it with the 2003 and try to connect to the SQL 2008 db I get the error No Driver Jar is found. I am able to connect to the SQL 2008 db using the Opmanger folder originally installed on the
Monitoring Juniper
I talked to the support team regarding the Juniper devices and realized that OpManager currently does not have Juniper MIBs. So, either we have to manually download and install each MIB which is very time consuming or wait for the next version that contains all the Juniper MIBs but there's no ETA. Does anyone have any additional information or updates on this? I'm so disappointed because I was told Juniper devices are fully supported with OpManager before the purchase and now I'm told they're
Juniper SRX240
If you want to monitor Juniper SRX240: MIB: JUNIPER-MIB Temperature: .iso.org.dod.internet.private.enterprises.juniperMIB.jnxMibs.jnxBoxAnatomy.jnxOperatingTable.jnxOperatingEntry.jnxOperatingTemp.9.1.0.0 .1.3.6.1.4.1.2636.3.1.13.1.7.9.1.0.0 CPU: .iso.org.dod.internet.private.enterprises.juniperMIB.jnxMibs.jnxBoxAnatomy.jnxOperatingTable.jnxOperatingEntry.jnxOperatingCPU.9.1.0.0 .1.3.6.1.4.1.2636.3.1.13.1.8.9.1.0.0 RAM: .iso.org.dod.internet.private.enterprises.juniperMIB.jnxMibs.jnxBoxAnatomy.jnxOperatingTable.jnxOperatingEntry.jnxOperatingBuffer.9.1.0.0
Active Directory Integration with ServiceDesk Plus On-Demand
This is ONE BIG NEWS: ServiceDesk Plus On-Demand and Active Directory say ‘ I do’ You can now integrate ServiceDesk Plus On-Demand with your Active Directory for importing user information. Users will be able to login to ServiceDesk Plus On-Demand using their Active Directory credentials. In addition, they can also leverage the advantages of the single sign on capability provided by Windows Integrated Authentication. This capability is highly secure and standards based, and is implemented using
Some machines being renamed to its IP address after a scan
We have several machines whose workstation name is being renamed to its IP address after a scan. If I click on the asset and click Scan Now, it will get renamed back to it's computer name. Is this a bug?
new options
Hey there Just thought to give you an input on some basic stuff that should be within this very nice software if you ever decide to update it 1 - A centralized credential base where I only have to input the password with domain and username once and then I can add the servers I want 2 – I should be able to delete a server or edit its properties somewhere 3 – network utilization is very important to be on the dashboard 4 – the threshold should be less than 10 minutes (2 - 3 minutes is fine) 5
dcconfig.exe application error
Hello I am running desktop central on approx 450 machines and have a dcconfig.exe application error randomly appear on 3-4 machines. Doesn't seem to effect perfomance, but it appears 2-3 times a day. I am using agent version 7.2.29 and have tried removing an re-installing the agent on the affected machines - does nay one have any suggestions on what is causing this and how to fix it
how can i restore or recover old version like 8000 if the last version is 8013 in servicedesk
Good afternoon, somebody knows if there is a way to recover an old backup ( Version 8.0.00 ) if the last version is in ( 8013). I attached the print screen where show the error message where indicate: "Backup build number not compatible with existing build" . I will apreciate all your information if someone knows if there is a way to recover this information. best regards jguevara@ghella.com
Option to email notify a GROUP on the addition of a new NOTE
In addition to "Email Technician" option, add an "Email Group" checkbox that can be selected when adding a note. If a request is assigned to a group but has not been picked up by a technician, an individual from a different group might have some updates they need to advise to the ENTIRE group. A note from the Helpdesk might be, "User called in wanting this request escalated". If there was a "Email Group" option, then the members of that group would receive it and know one of them needs to go "pick"
Support for iPad
I like using ServiceDesk Plus on my iPad however it pops up with an error that Mozilla 3.1 is not supported whenever I try to reply to a ticket. It would be great if support for iPad's Safari browser was included. The iPad, iPhone is a great tool and this compatiblity would allow for use of SeriveDesk anywhere I am and to get work done on my iPad. If this is already there then why wouldn't it be working when I try to reply to a ticket on my iPad? Thanks.
Domain and login problem
I upgraded to build 8015 a week ago and after that there has been problem login in. We have three domains connection to SD plus. I have attached a picture. The first part (from the top) show start mode, nothing entered. No domains in the list. In the second part I have entered my username and password, it's a local account and but I cannot select that. The same with third part, I try to login as administrator. The last part I erase all boxes and now I can se my domain. But it lock likes SD plus
User Survey - More Information Please
I think it would be good to allow more information in the email sent out when requesting a requestor completes a survey. Especially with key requestors, they may have a number of calls at any one time. Being able to choose to put in the name of the technician, call ID, call subject, etc, into the email template would help in this case. The current situation, where a requestor's survey responses are allocated against the technician that resolved the problem that generated the survey request, can
Automatic Approvals
I am using a demo of the SDP, and I would like to know if there is any form of Automatic Approvals? For Example: I have a user that requests to have Visio 2010 installed onto their computer. Because it is an additional cost for that software, I need to have her Manager's Approval. I would like to be able to set up a CATEGORY called Software, and Sub Category called Software Install/Request. When the user selects these categories, I would like to know if it is possible to AUTOMATICALLY
Change Approval Based on Configuration Item
Hello, would like to see approvals for changes that are determined depending on the configuration item(s) related to the change request. We have multiple approval groups for each individual configuration item, and we have 7000+ configuration items.
ServiceDesk Plus On-Demand is Generally Available Now
We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly sweet as this is the first offering to enter GA from ManageEngine's suite of SaaS based applications - ManageEngine On-Demand. ServiceDesk Plus On-Demand is the cloud version of ManageEngine's flagship product and trusted on-premise Service Desk software, ServiceDesk Plus. While ServiceDesk Plus On-Demand is designed
Release Updates and Season's Greetings!
We hope you had a wonderful Christmas and a Happy New Year! 2010 saw the service birthed out and 2011 promises to be one year of power packed action! During the last week of 2010, released three new features in the service: 1. Enhanced Asset Scanning: The application now supports the scanning of Mac, Solaris and IBM AIX workstations in addition to the Windows and Linux that are currently supported. Software scanning for ALL of these platforms is now supported. 2. Auto Assign of Tickets:
Problem before change domain controller
Sorry, bad Write-English, but good Read. Input: 1) AD enviroment (AD authorization, no SSO) 2) Change hostname DC and forest/domain level Windows 2003 Native (hosts x86) -> Windows 2008 R2 (hosts x64). 3) Before point 2 in SD+ (v7.6) not working domain authorization. 4) I have tried to solve the problem as in the FAQ - reset local admin account & change hostname DC, but AD-authorize local authentication is disabled. 5) I try edit database (MS SQL 2005) for change hostname DC - ок, but in SD+ appeared
Category Permissions
I was wondering is there any way permissions can be set on request and solution categories, if not could this be a future feature? We want to be able to move old requests(eg. from last year) to a separate category and do not want requesters to be able to see them. We also have a technician in a different department that uses service desk who needs to enter their own solutions and view, edit, etc, but we do not want them to see our solutions as their maybe information we do not want them to see.
Custom Fields
I think SDP needs some more Customesfields for templates. 1. Checkboxes / Radiobuttons So Requestes can check someoptions and with businessrules the correct group get the requests. 2. Cascading Textboxes Like the cathegory/subcathegory/element field , there should be a possibility to create such cascades in the templates, it would make things much easier.
Remote control addon for Firefox 6 seems corrupt
I'm using Firefox 6 on Windows 7 x86 SP1. I'm trying to connect to a workstation using remote control. When I'm prompted to install the addon, Firefox prompts me and says the addon is corrupt. Is the addon not supported in Firefox 6 yet? Thanks!
Current state of Opmanager and ServiceDesk+ coexistence
Hello, I'm looking to get the final word on running both on the same server. If it is supported and an implementation guide if there is one for that config. We currently run both as VMs but would like to consolidate them into one if possible.
Memory Utilization by java.exe
After i would say a week of uptime i notice that i am not getting on the home page any type of "Servers with high CPU..." or Routers with high Memory ..." and at the same time i no longer seem to get any notifications of faults. During this time i also get no reporting on interface utilization ect... I then remote into the server and notice that java.exe is using over 1GB of ram. The processor seems fine but memory only has around 50MB free. This is obviously the problem but i am unsure if java.exe
HTTPS logon page
How can ServiceDesk Plus be setup to use an HTTPS logon page, and have a certificate associated with this page?
Reply's to a Request
Hi, When replying to a request using service desk the original email isn't included. When you choose to forward a request it includes the message. Is it possible to turn on including the original message in reply's ? I cant see an option for this anywhere, Thanks Matt
Drop down menu issue
After upgrading SD+ to the latest build (from 8012 to 8015), the New Request and Service Catalog drop down menus do not work correctly. See the attached image.
Service Desk Plus Configuring Mail Server Settings
We have just purchased Service Desk, we would like to configure emails sent to helpdesk to be automatically transfred to an incident/problem... does it support Microsoft Exchange Server... ie when setting up configuring mail server settings? it appears that it has only two options pop and imap. Any ideas please?
Inactive Sub categories are showing
I have inactive sub categories that are showing for selection when a user is entering a new request. How do I stop this or delete the inactive categories? Thanks Chuck
Asset Report with Cost
Using SQL and ManageEngine version 8.0 build 8015, I was hoping to generate an asset report that would include the following: Department User Asset Description Asset Cost Serial Number Purchase Date Resource Tag Please let me know if you can help. Thank you.
Printers marker life count report
Dear Support Team, We have SDP 8.0.0 Build 8013 with MSSQL. To the IT internal control, we need create a report with Marker Life Count of all printers in the network (total pages count). Add Resource Name, Product Name, Printer Serial Number and State. Scans the network works perfectly, the page counter of the printers was found successfully. Thanking you in anticipation. Daniel Fabro.
Exchange Reporter Plus 4.1 problem with mailbox permission report
My Environment: Exchange 2010 with management shell installed. Problem: When try to generate mailbox permission report -> Error : Please ensure management shell is installed in the machine,where product is installed. But after go to Reports tab -> Mailbox Permissions -> Permission Based on Mailboxes or Users. It's recommend to install Exchange Management Shell (EMS) that link belong to EMS of 2007... do i need to install EMS 2007 to Exchange 2010 ??? if not , how to solve this problem? BRGS,
New version
When are you going to release your new version which support email scheduling of reports?
Can not start Password Manager Pro after restore
Hi, I am not able to start Password Manager Pro after restore of backup fra prev. version. Regards, Jan
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