I am using a demo of the SDP, and I would like to know if there is any form of Automatic Approvals?  For Example:  I have a user that requests to have Visio 2010 installed onto their computer.  Because it is an additional cost for that software, I need to have her Manager's Approval.

 

I would like to be able to set up a CATEGORY called Software, and Sub Category called Software Install/Request.

 

      When the user selects these categories, I would like to know if it is possible to AUTOMATICALLY have their Managers' name entered into the ticket, and their Manager (located in Active Directory) be sent an e-mail for the Approval Notice.  After the Manager Approves, the IT Staff will be notified there is a new ticket, and it can be assigned accordingly.  If it is Denied, the IT Staff should never see it.

 

I have seen many posts on this from a few years back, but no solutions.

Please let me know of any instructions, i may have missed, or direct me to a tutorial.

 

Thanks.