Prevent Requestor seeing Assigned To
Hi We have a business requirement that the customer that submits a request (as the requestor) should not be able to see the Assigned To Technician. They can see the Group, but not the Technician. Is it possible to not show the Assigned To Technician in the list of columns available in the View list? I understand that it is possible to prevent the Requestor viewing the field when they submit or edit the Request, but they are still able to add the 'Assigned To' column to the View list. An additional
OpManager monitor Exchange Mailbox stroe.
Dear all, Can we monitor the Exchange maibox store status whne it's mount or dismount ? Yusri
Mount the fileAttachments to a NFS or CIFS folder
Is it possible to mount the fileAttachments to a NFS or CIFS folder? I've already tried it, and for each attachment created, the complete folder structure to is is also created successfully, but the file itself is not attached. for the backup folder it works nice.
Incoming Mail Settings.
Hi, Due to security reasons and company policy its not possible for us to enable POP or IMAP. Don't you feel that there should be made available an option to select MAPI or Exchange server. Regards, Roshan
Self service portal, new user created from incoming email
Hi, Please could you clarify exactly how Servicdesk is creating a new user from an incoming email. Is the user name created from the email alias? What other information is Servicedesk utilising? Thanks, Angela
Change in ADManager Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. We have changed our ADManager Plus Technical Support direct phone number. However, the Toll free remains the same. ADManager Plus: +1 408 916 9393 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to see in our product. Thanks for your support again.
Change in ADAudit Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. ADAudit Plus Technical Support direct phone number has changed. However, the Toll free remains the same. Direct number: +1 408 916 9891 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to see in our product. Thanks for your support again. Regards,
Change in Exchange Reporter Plus Technical Support direct phone number
Dear All, Thanks a lot for your long term attention and support. We have changed our Exchange Reporter Plus Technical Support direct phone number. However, the Toll free remains the same. Exchange Reporter Plus: +1 408 916 9891 Toll Free (USA): +1-888-720-9500 Toll Free (Australia): +1-800-631-268 Toll Free (India): 1-800-425-5558 Please do not hesitate to contact us for any technical assistance and also tell us about any new feature you would like to
Check Boxes as Additional Fields
We do reglarly scheduled maintenence for many clients and much of this involves working through a checklist like: feed monkeys milk cows give the lion his flu vaccine I would like to use the scheduled requests along with a checklist incorporated in the request. Unfortunately check box type fields do not appear to be an option. I saw that I could include HTML in a cutsomized request description but this would involve a bit of code to record the check/uncheck state of each item and I have no real clue
ManageEngine AssetExplorer Agent use port 443 will breake the IIS or Apache HTTPS connection
Dear all, As subject, this agent will use the port 443 on managed server. Will this break the IIS or Apache HTTPS connection? Our engineer report the oulook webaceess on Exchange server been broken by OpsAgent. Could any one have solution for this please? Many thanks. Regards
E-Mail Command SITE
Hi I need to select a site using E-Mail Command SITE but that does not work. Any progress when it will work? I can not see it's fixed in build 8009. //Peter
Is it possible to rename a PC via ManageEngine Desktop
Hi, Can you re-name a pc via the manage engine or is this some thing that hasn't yet been built in?
SLA rules Criteria - Groups???
Hi All, In our implementation of SDP 7.0.0 build 7010 we are attempting to assign SLAs based on the Groups. However the Group field is NOT a selection criteria under SLAs rules. Can someone explain why it is not there? And how I can request to get it added? Surely the SLA selection criteria should be able to be based on ANY standard field of a request? Or am I missing something? Cheers, Lew
Active Period in Contracts - not mandantory?
We just purchased SDP and are entering contracts, is there some way to change the "active period" in the Contract Rules to not be mandantory?
Query Error (Tasks details with closed time)
This query doesn't work in build 8013 for MSSQL https://forums.manageengine.com/#Topic/49000004962255 Error: java.sql.SQLException: Operand data type ntext is invalid for max operator. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628) at net.sourceforge.jtds.jdbc.MSCursorResultSet.processOutput(MSCursorResultSet.java:933)
Can not add 1 ESX server
Good afternoon. We have 4 ESX servers. At all the same credentials. 3 ESX servers added with no problems in the monitoring system (OpManager, Build 8811). After adding a fourth server I get a notice that it is successfully added, but not on the list. Can you please tell how can I fix it?
Need a Query Report to List down the service request approvers
Hi Bharat, The Link does not show me any query
creating an exchange 2010 mailbox, with EmailAddressPolicy enabled
When creating an user with ADManager the Email-Address-Policy shall be used. It is used, but not correctly. Our adresses should look like: "%givenName%.%sn%@domain.com", but using the Bulk-User Creation the addresses on our exchange are assigned without the dot "%givenName%%sn%@domain.com". At the moment we have to turn the "EmailAddressPolicyEnabled" flag for every new user off an on again to get the right mailaddresses. Using the single-User creation everything works fine. Any suggestions? I'm
Request Trend Report
Hi: In need of a report that shows Request trends by month (Jan,Feb, Mar,April,.... That is, for each month we would like to see: Number of Tickets Opened Number of Tickets Close Number of Tickets OhholdIf possible can a Line Chart be included (see attached)? Thanks
OpManager Dashboard
Has anyone created any custom dashboards that utilise data from OpManager that they would be willing to share? Screenshots would be great! We are entertaining creating our own html dashboard that uses BizTalk to query the OpManager data and also embed OpManager widgets.
problem installing Oputils
I installed oputils. Now i see the service starting..and then stopping again. No screen appears. Any help available?
Unable to list the servers in Opmanager .My prob is not listed in central server
Hi , We have 2 prob and 1 central server. My one of the prob was down on last month .But my opmanger working fine using the one of the prob. now my another prob also down .prob also working fine and central server (web server ) also working fine. Now the issues was all of my server was not shows in opmanger .
ITIL Change relations
can we have query that gets all changes HW/SW (for yesterday) for all the assets in our SDP and check if there was any opened/closed change request for them in the last 2 days. this will help us get number of changes with CRF and changes without. we really need this so much. the relation between hw changes and crf should be based on assets names.
Switch Interface shows 0% availability even though its up and showing traffic
I've got a Cisco Catalyst 2960 switch where some of the interfaces show as down when they are not. All of the traffic graphs show traffic (and the user is working fine) but the availability graph shows 0%. Other interfaces on this same switch work fine. It seems to be random as to which show available and which have this issue. Running OpManager 8811 on Win2K3 32-bit
Unable to Import Active Directory User and Add New Domain Controller
Hi SDP Support Team, I have problem to add new domain domain controller in Service desk plus, with a valid user name, password and domain details. I am able to telnet that domain and well as able to ping smoothly. When I click on 'save' button , it always gives me error, FAILURE :Domain Controller saved successfully. But error occurred while trying to connect with LDAP Server - Please check your inputs. My SDP version is 7.6.0 Please provide me help. Thanks in advance With Best Regards Mrityunjai
Netflow analyser
Hi all, what all details like destination port,source port etc we will get from NetFlow Analyzer?Can we configure netflow analzer in cisco 7200 router. Regards, Arun
Rest api for url monitor type returns limited results
I see a total of 50 url monitors configured and managed in our appsmon. But the rest api only returns 32 of them. There does not seem to be an option to set the number of results you want back as part of the request url. http://appsmon:9090/AppManager/xml/ListMonitor?apikey=xyz&type=UrlMonitor Is this a limitation you guys are aware of?
Delete false alarms automatic
Hi support team I have a monitor of MySQL and I want to delete some alarms that the application manager shows me, but there are many alarms and I have to delete it one by one, is there any way to delete it all? or chossing a date range? Thanks for your help Regards, Jairo
Reports
Hi All, Can i propose that you have a link in your reports pages that shows the SQL that is executed to generate the report ? This will make is 100x easier to create custom reports from the back end database.
Unable to connect TMG
Hi Everyone, I have two TMG 2010 servers configured i Array. When i am trying to connect to TMG for import logs and reports from 2010,it shows connection refused :connect in firewall analyzer. Need help. Regrads, g@nesh
Applying multiple Adobat Acrobat patches at once.
Until I build a new workstation image the one I'm deploying right now requires multiple Adobat Acrobat 8 Standard patches be applied. With Desktop Central scanning it only reports the next 1 patch in the chain. Which means scan, patch, reboot, scan, patch, reboot, repeat.... If I manually add all the rest of the Acrobat 8 patches using the add more ooption, will Desktop Central install them all in a row in the correct order without issue in one install? edit: It looks like the answer is no the subsequent
Risk Management module
Have you considered a module for SDP to track and manage IT risk? Risk management is part of ITIL and other frameworks.
Disabling Obsolete Products
Hi Is there anyway of flagging a product that has some purchase history such that it will no longer appear when raising a purchase order? As products change some become obsolete and so therefore I wish to prevent them from accidentaly being ordered. Thanks Gary
ServiceDesk Plus - MSP 7606 released
We are pleased to announce the release of ServiceDesk Plus - MSP build 7606 Enhancement Made MSPSDP-2751: Option to enable SLA calculation on Weekends/Holidays Issue fixed MSPSDP-2467: Auto Suggest does not include technicians in the suggestion list MSPSDP-2584: In the new requester page, note regarding sending login information is incorrect MSPSDP-2595: Error while creating a purchase order with a user who is both a requester and a technician MSPSDP-2607: Unable to create a technician with SDAdmin
Error : Enter valid Email ID, while modifying report.
Dear All, We are getting below error while modifying report. Error : Enter valid Email ID .::[ashX]::.
Script to assist in gathering correct info when raising tickets
Hi, Pretty new to the product, so appologies if this has already been mentioned / requested. I am enquiring to see if there is a feature to allow for when a operator raises a support ticket, to generate a script of questions to ask the user, generated from the Category and sub Categories: eg Computer Name, Asset details, Impacted number of users, Description of problem, etc, etc. I know this is a basic idea, and I'm sure people have done this before, so once again appolgies if this has been
How to convert snmp SysUpTime from milliseconds into human readable format?
How to convert snmp SysUpTime from milliseconds into human readable format?
Temperature display
Hi, I'm fairly new to Op Manager and i've been requested to try to put a display of what our current server room's temperature is into one of our maps. We have three APC probes and ideally, all three would display. Currently, we get notifications when the temperature has gone passed treshold, but it would be nice to be able to tell from first glance what the current temperature(s) current is. Below is the device details: Vendor: American Power Conversion Corp. Category: UPS Type: APC EMS Also,
Time stamp on page
Is there an option, or a file I could modify that would allow me to have a time stamp at the top of the page. The reason being is I have the automatic refresh set to every 10 minutes and the monitoring set to poll every 5 minutes. I would like to be able to tell the last time the machine was polled and the last time the page was refreshed. Thanks, Jenn
how to set a vm to alert afer N polls
Hi, i am alerting cpu and memory usage for my VM's using VM Performance Monitors i want to set to only send alerts after 2 polls can this be done if so how???? As this can not be set in the virtual machine template. Thanks, Stephen
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