opmanger after the probation period still used ?
Excuse me after the probation period still used ?
Cannot approve PO
We're just getting ServiceDesk + 8.0.0 configured. We've setup our CFO as a Requestor and checked the option of "Purchase Order Approver", however when we create a PO and it is sent for approval, the person receives a message "You cannot approve this PO". Are there settings regarding PO Approval elsewhere? Some posts I read make it seem like a PO Approver needs to be a technician.. this cannot be true?
Associating assets with Contracts- Based on number of days and Quantity
We have a large number of IT & Non IT assets taken together. They are covered under different OEM warranty and separate maintenance Contracts. The Contracts have a clause of coverage of the assets based on the start date from when the asset is covered in a particular contract and the number of days that a particular asset remains covered in that contract. Normally when an asset is taken out from one contract it is covered under a different contract from the next day. The OEM warranty sis covered
Success Story: DeviceExpert helps leading IT service provider for retailers centrally manage network device configurations
The IT department of Bovertis B.V, a leading IT service provider for retail companies in The Netherlands, specializing in airport retail development and IT support, is tasked with managing a large number of network devices, mostly switches and routers from different device vendors. Their customers have retail stores all over the world, which need connectivity with each other and with the Head Quarters. Bovertis caters to different kinds of retailers operating at airports, cities and even makeshift
Scheduled Reports
It would be a great feature to be able to schedule reports to be sent via email. Big plus!
Default incident template
is there anyway to allow another template to be the default template Thanks Frazer
Removing Alarms from OpManager
Hello, I am testing the OpManager and I have setup some dummy alarms. These have now worked but I do not seem to be able to delete these and they are generating more than 400 a day. Can anybody help a newbie to this product? Thanks, Michael
OpManager v8.7 now supports VMware vSphere monitoring
Hi Everyone, We are pleased to announce the general availability of OpManager 8.7. Key features added in this release are: Agent-less discovery and monitoring of VMware infrastructure leveraging VMware APIs Support for ESX4.0, ESX4i , ESX 3.5, ESX 3.5i Out-of-the-box reports and monitors for over 70 deep VMware performance metrics such as CPU Wait/ Ready, Memory Balloon/ Shared/ Swapped/ Overhead, Disk Read Speed/ Write Speed/ Read requests/ Write requests/ Bus Resets and Network Usage parameters
FAILURE : Contract is being used by a module. Hence cannot delete it.
Is there a way to delete expired contracts? I have some records that fail to remove and give that error message, some others simply do not remove with no error message. Can I force a removal of a record somehow? 7.5.0 (7511)
Session recording
Hi, Is RDP / SSH session recording being considered as a new functionality on the Pwd Manager Pro roadmap ? Is there an estimated release timeframe ? Thanks
telnet/ssh (CLI)
Hi, We having a problem in CLI on CISCO 2960 switch, because under change password menu there is no login Detail, the menu is Use this SNMP credential. That why we cannot telnet the device using OpManager. Please my screenshot for more info. We need your advice as soon as possible. Thanks, Joe Reyes Pre-Sales System Engineer AG Datacom.com Phils.,
API button not available?
Hello, I am investigating to see if I can manually add some missing functionality to support center. I see there is an API availble to communicate with support center. So I was checking to see how it works. The manual gives this information to access the API: To access the API configuration wizard in SupportCenter Plus, Click the Admin tab in the header pane to open the configuration wizard page. Click API icon under Organizational Settings block. If you have enabled multi tenancy through Business
Multiple License Keys For Same Product
I am starting to get my company moving toward management of our licenses under Desktop Central. One of the issues we have had is ordering single-license copies of various software. When I attempt to Manage Licenses and add a new license for a product already listed in the License list, it overwrites the existing entry. How do I go about listing multiple keys in one line item? Am I stuck using the Comments field?
Passwords - Bad Policy
I recently attempted to change my password from the simple dictionary password originally given to me, to a real secure password. Only to be told 13 characters max?!? Really? 13 MAX?! This leads me to conclude that the password standards are lax and one or more of the following are likely true: the passwords are being stored in the clear the passwords are not being hashed correctly (salted) It cannot be that you are concerned with storage, or computational overhead. I would argue that if my password
Number of alerts
Hi, if a device is down, i get sms to my mobile (email 2 sms)... but i get 1 sms and that is it. Is there a way to configure OPmanager to send you an alert every 5 minutes untill alarm is cleared? i have thought about setting up the escalation to achieve that but you cannot configure the paramaters in the escalation... and it it a bit confusing... thank you, Levy
ELA/SQL
Can SQL server 2008r2 be used for a backend with a new build of ELA professional 7.0.1? Thank you
API getAccount from Email Address
Hi, I'm using your REST API with PHP and getting an 4003 Failure [Specified request URI incorrect. Parameters missing] http://server:8085/api/json/getAccount?apikey=[APIKEY]&email=info%40domain.com I've also tried not urlencoding the email address with the same error. Can you let me know what required fields are missing. I'd also like to know a method of collecting all Accounts, Requests and Solutions from the API
Cisco 1841 interfaces
Hi, I just want to ask if Cisco 1841 is supported of Netflow Analyzer. And also i just want to know if how many interfaces Cisco 1841 have. Please advice, Joe Reyes Pre-Sales System Engineer AG Datacom Phils., Inc
Manage Engine not starting after installing Antivirus
For secure server from viruses i intsalled Mcafee 8.7 Antivirus. But it make problem With Manage Engine as it fail to start. when i try to start the manage engine server it loads upto half and then just shutdown abruptly without any error. I also try to make exceptions in antivirus but it does't work out. after uninstalling antivrus it works fine. Could someone help me ?
Mapping AD fields in Desktop Central
Is there a way to map AD fields (perhaps using LDAP?) to Desktop Central so they appear in Custom Reports? I'd like to be able to run reports that include data from Active Directory (beyond the computer name). Is this possible? Thank you. Ellen Jones
Automate Patch Deployment
Does the configuration shown in the attached screen shot also include a scan prior to the download and deploy, or is it first necessary to do a separate scan prior to download and deply?
File deployment
Hi, Is it possible to deploy files with Desktop Central. I have an application that I need to update one of its configuration files and I just need to copy this file into its directory. Is this possible in Desktop Central. Thanks. Geoff.
Column width
How do I expand the width of the columns. For example in the software repository list and in the software inventory lists, I have software names that extend well past the width of the column. Unfortunately, many of these software titles start with the same name and end with a different name, but in the list they all look the same. Very frustrating.
2 question / difference between "service catagory / request" and "requests / new incident"
Question 1 So i was looking into the possibility of linking a request to a PO, but this does not seem to be possible, am i right? Question 2 During this search i installed the trial of the enterprise edition. I found out that there is been made a difference between Service categories and incidents/requests. But i don't get why i should be using the request anymore? I mean with Service categories, the end-user hardly has to fill in a thing. He can't change category/subcategory which keeps the room
DC Agent Installations using IP Range
When we first installed the agent via the server, we selected a domain or IP range for the push. Now, we want to use that method again to install the agent on PC's in the domain, or same IP range, that do not have the DC agent installed. My question is .... if we push to a domain or IP range, what will happen to the PC's that already have the agent? Will it ignore those machines, or install over the existing agent? Any insights are appreciated. Thanks.
3com router netstream
Hi, Im trying to export data flow from a 6080 3com router , Im running netflow analyzer from my pc. [RTR6080-XI-I-01]dis ip netstream export Version 5 export information Stream destination IP(UDP) : 10.1.101.24(9996) Stream source interface : Serial1/0/0.102 Exported stream number : 18042 Exported UDP datagram number(failed number): 4283(0) and nothing is happening "Ningún dispositivo está exportando actualmente paquetes NetFlow / sFlow
Only one JMX Applications Monitor can be created
I try to create 2 JMX Applications Monitors for 2 Java processes running on a Linux server. Both Java processes are registered with the JNDI server on the Linux server (port 1099) with 2 different JNDI names. After I have succesfully created the JMX Applications Monitor for the first Java process I tried the create the second one. Creation seems successfull, no errors are reported. However there is still only one JMX Application Manager so it seems somehow the first JMX Applications Monitor has been
Monitor single tasks on the AS400/iSeries
We are trying to use Application Manager for AS400/iSeries system and application monitoring. We currently have a problem which prevents us from using Application Manager for AS400/iSeries: Is it possible to monitor single tasks on the AS400/iSeries? We want to know when certain tasks appear and disappear from the system and when these tasks have problems (MSGW) On AIX we can monitor single processes. Is there a white paper or case study available which describes the use of Application Manager for
Downtime Scheduler - Monitor vs Monitor Group
Hi, What is the difference with setting the downtime scheduler against a Monitor as opposed to the Monitor Group ? In the 30 day availability graph for a particular monitor group, the downtime schedule period is not showing (purple colour). However in the individual monitors under the Monitor Group, the downtime schedule period is being displayed. Please advise how do I show the downtime scheduled period in the Monitor Group view. Thanks, Jason
number of logoffs or log ons incorrect in report
Hi, I am using event log analyzer 6020 . When I generate a report for log offs or log ons. It says in the report window showing 1 to 10 of 608xxx when there are really only 200 for example. So when I generate a PDF report for our SOX records. Is this fixed in version 7? thanks
receiving errors
Morning - just downloaded your product - very interested in purchasing but I have a problem. I have pulled the info from the .err file - a snapshot is below... it says the database is corupt, but I found the stop mysql bat file and tried that and restarted - no such luck - uninstalled and reinstalled again...thoughts? 051025 17:10:07 InnoDB: Log file .\ib_logfile1 did not exist: new to be created InnoDB: Setting log file .\ib_logfile1 size to 5 MB InnoDB: Database physically writes the file full:
Add Ons
Hi, Where the updates about actual oddons and future addons coud be found ?
DATETOLONG Function
Having the same problem as many with SD-26242. Can someone help me create a workaround query? The one that is having the problem is: SELECT arcwo.WORKORDERID "Request ID",arcwo.CREATEDTIME "Created Time",arcwo.TITLE "Subject",arcwo.COMPLETEDTIME "Completed Time" FROM Arc_WorkOrder arcwo WHERE ((arcwo.TITLE LIKE '%dpm%') AND (((arcwo.CREATEDTIME >= datetolong('2011-01-01') AND ((arcwo.CREATEDTIME != 0) AND (arcwo.CREATEDTIME IS NOT NULL))) AND ((arcwo.CREATEDTIME <= 1311656399000) AND (((arcwo.CREATEDTIME
Url monitors gives false positives
We have an OpManager with a server that has 16 URL monitors configured (bound to a specific server). We recieve a lot of false positives with the message "Host unavailable" although I have verified using debug-logging on the DNS-server that the actual lookup is successful. When looking in the log (opmanager_serverOut1.txt), I see a lot of these lines: 19:23:52:256 ServerOut: http://www.host1.com Host Unavailable Connection refused 19:23:52:256 ServerOut: http://www.host1.com Response for url http://www.host1.com
Changing snmp precision
We recently purchased some Inrow cooling solutions from APC. Since there was no device template in OpManager i created a new one after downloading the MIBs from APC. When I setup some bulk monitors i noticed that the values output as a 1/10 of a kW or 1/10 deg Cel. This makes the monitor confusing, is there any way to do simple maths on the returned value such as snmp value / 10 to get the actual kW ? thanks Chris
Rest API Get Category name for a monitor
Hi, We have a need to categorize the results served by the ListMonitor and other api calls based on their main and sub categories. Is there a way to do this? Is category information part of any of the attributes of the xml response? I cant seem to find it in the REST api docs. Any help is appreciated. Thank You Venkatesh.
Contact Additions
Hey there, I'm running ManageEngine SupportCenter Plus v7.7.0 and am trying to add a contact info field (under 'additional fields' tab) with a site ID, and would like this site ID to auto fill along with the rest of a person's contact details when I create a new 'Request'. Is there any way to add to the default fields like Name, E-Mail, and Twitter ID (would happily replace the twitter field if possible). So just to reiterate. I have a contact, with a name an email etc. I want to add a field for
More info on Bulk-Creation-Report
When using the Bulk-Creation option. The end report shows just 4 columns: Username, Logon Name, Password and Status. Is there a way to get more information onto this? for example mailaddress and/or expiring date.
Export SSL certificate
Good morning, What is the way to export the certificate in adselfservice server and then to import into an ISA2006 server? Thank you very much.
How do you change the enrollment tab to read to enrolment?
Hello Support, How do you change the enrollment tab to read to enrolment in the ApplicationResources_en_US.properties file? Regards Nick
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