Contact Management
Hi It would be good if I could manage/create (and delegate) contacts without the need for CSV files. This would be great for Assistants to manage contact lists. Also their is no ability (that I can find) to add Contacts to a Distribution Group - it only appears to be users available ot add to a group. - This to would be a very good feature to have. Thanks Keith
How to tag "Due date" and "Respond Time" for each Request list synchronized with SLA?
Hi All, I really need your valued comment and guideline in how to tag "Due Date" and "Respond Time" for each Request List synchronized with SLA? Remarks:- 1. SupportCentre Plus 2. Request Tab 3. Due date, Respond Time (not synchronized with SLA)
Error # The interface is unknown.
Today I see "Error # The interface is unknown." in our build of Appman 9. Last night there were issues with our ESX hosts, this server wasn't affected by this issue but since then we see this error. I tried removing the monitor, it won't allow me to add it again due to this error. The network settings stayed the same so that's not an issue. Network traffic is passing through the system. Anyone have an idea?
IOS version supported?
Hello, I have two routers - CISCO2951, IOS 2951-UNIVERSALK9_NPE-M), Version 15.1(3)T Branch office, GRE tunnel, Internet acces - CISCO3945, IOS C3900-UNIVERSALK9_NPE-M), Version 15.1(3)T Main office, GRE tunnel, Internet acces I've installed NetFlow Analyzer 8.6 8600, but there are very strange results on routers: CISCO2951 could see some data, but it is not full, and interfaces load is not seems like as in the show interfaces command CISCO3945 even dont showes traffic in some directions at all (see
I have problem Website Statistics in IIS Monitoring (don't show our websites)
After add IIS monitor width WMi mode on any server Web statistic show (Please wait for this Data Collection to complete and refresh the page after few moments to view Website Statistics.) but can't show any time our website
8016 Hotfix Released !!
Dear Users, Hotfix over 8000 is released. Please refer to the announcement link for more details of the changes in this hotfix. https://forums.manageengine.com/topic/8016-hotfix-released Regards, Srikrishnan ServiceDesk Plus.
SAP CCMS Monitors - change parameters
Hi I have a sap ccms monitor added in apmanager and i need to modify the hostname of this monitor, it is no possible, the only parameters that i can change are DisplayName* User Name * Password * Polling Interval It is very important for me to change this hostname without delete and recreate the monitor because it has a lot of alarms configured. Can you help me please?? Thanks in advance Manuela
Column Feature in Reporting
I am trying to run a monthly report from service desk. I want the top colume to be weeks (say,week 1,week 2...) for a particular month and the left to be request category.However, from the drop down list of options,it only contains created time,responded time, etc..... and does not contain weeks as I want in my reporting format. What could I do to include weeks on the top column. Thanks LSmith Papua New Guinea
NBAR report problem
Hi, Although netflow shows that NBAR data is available, when I run a report I get an error that No results to display. I know this option has been working in the past. can you please help fix this as I need to generate a report for the top 5 apps using the links thanks Ramzi
How do I change a request to a different requester in a different account?
How do I change a request to a different requester in a different account?. Sometimes a request taken by phone and entered into service desk is assigned to an incorrect reqester in a different company. how do I change the requester on a request to another company. thanks.
Administration of snmp trap processors
Would you please make it easier to administer snmp trap processors? With more than 1000 defined traps, it is a nightmare to administer the snmp trap definitions. I would like to have bulk administration for a given OID (add, modify, delete and search) . I would also like to have a couple of extra fields in the snmp traf definition: the name of the vendor and the type of equipment.
In which DB table do I find the text which was typed in the resolution tab ?
Hi, I'll be grateful if someone can tell me in which DB table do I find the text which was typed in the resolution tab of Support Center Plus ? Thank you in advance, Nir
Anyone knows what are the relevant database tables for the Product field ?
Hi, I'm trying to build an SQL query of the requests, however I couldn't find the major table of the products. Anyone knows what are the relevant database tables for the Product field ? Thank you in advance, Nir
Amused or mortified...Either way, check this out.
Type the word "unchecking" no quotes into the description field of a request. Then, click the spell check button. Checkout the interesting list of suggested correct spellings.
Do you have template (OID/MIB) for Webwasher (McAfee) ?
Regards, Sekson
Distribution server and agent type
We have 20 branch offices connected to our central office via VPN. When deploying agents, do we need to deploy the WAN agents or the LAN agents? We would like to use the software distribution functionality of DC so we can push software to the distribution servers to save considerable bandwidth. In this situation, even though everything is still on the local network, I just wanted to see which agent I need to push. Thanks!
Flickering in BusinessView
Hi, I've noticed a flicker when moving the cursor up and down a icon in a business view. This is very annoying and sometimes prevent me from clicking a link. I've uploaded a video, so you can better understand what i mean. https://rapidshare.com/files/2275636169/Icon_Flicker_1.avi Is there a hotfix for this, because it makes our customer crazy and minimizes operability. Best regards Philip
Define new field in Netflow
Hi We need to define new fields in Netflow protocol in order to send statistics of our applications. After some search on net, I think Netflow protocol gives us this feature. my doubt is that Does ManageEngine support new fields or we can add new field to Manage Engine? Thanks in advance
How I can add a custom monitos with docsis specific OID
Hello every one I'm a old opmanager user in a 6.X verson, buen in the 8.x version I need to add a custom monitor to a Cable docsisi router. In fact my problem is when I try to create a miltinode SNMP monitor, beacause I Add a custom monitor and add in a Bulk monitor a specific OID in "tabular" mode but they doesn't graph anythig, and by mibbrowser app the resul is the same. However if I use a third party snmp wiever we can see the value with my oid. In past versions I was edit a xml opmanager
Any monitor: When in distributed architecture (multiple Apps Manager pollers) Ability to view as-polled data on the the main reporting server.
Any monitor: When in distributed architecture (multiple Apps Manager pollers) I can only view as-polled data on the poller server, not on the main reporting server. I would like to have the ability to view this on the admin server.
Version 7.9. released
Dear Customers, Today we have released our latest version 7.9. Please find the list of features and issues fixed in this version https://supportcenter.wiki.zoho.com/Read-Me-7900.html Here you can download the product installation files and patches for existing customers Product Download http://www.manageengine.com/products/support-center/download.html Patch http://www.manageengine.com/products/support-center/service-packs.html Regards, Arun SupportCenter Plus
How to Setup a GlassFish Cluster Monitor
Hi there, we have a Glassfish Cluster ( 1 DAS - 2 Nodes on two different machines ) Is it possible to set up this in a clusterd environment (to check if DAS, Nodes, Loadbalancer running)
Move OpManager 8.2 to another server
Hello, How to move OpManager 8.2 (with MSSQL Backend) to a new server ? Best Regards
(Solved) - Accounts showing in other business unit
Hello, We have two business unit, for which both of them have some of the same accounts. Now we want to keep them seperated. But for some reason the 2nd business unit show some of the accounts from the 1st business unit (not all of them and not the other way around). Is there some way how we can fix this and keep the accounts seperated, because the 2nd business unit has some duplicate accounts now. Please advice. Kind regards, Jarry
(Solved) Priority colors shifted
Hello, I am reconfiguring the system and found some nice functions I never saw before. For instance the colors for priority. Now I have set the priority colors (see image 1). But when I show the priority field the colors are not according to the ones I have set (see image 2). Can you please fix the colors? Kind regards, Jarry
Categorize mails to accounts based on the sender's e-mail domain
I have seen the following as an added feature in the release notes for SD+ MSP 7605 however I am not sure where this is configured. MSPSDP-2476: Categorize mails to accounts based on the sender's e-mail domain Can someone point me in the right direction on how this works and how I can configure it. Regards Dale
Requester Details - When will we be able to modify
Hi, I am Trialing Service Desk Plus MSP version and one of the biggest pain points is not being able to modify or customise the requester details in an incident. Can you provide a definitive answer if this will be fixed or if there no plans to change it. If it is being looked into, can we have a estimation on when requester detail modification will be available. Thanks Tim.
Remove asset selection from new requests
Hi. Currently requesters can see assets that are not related to their site when creating a new request and selecting all assets. Can this be disabled or the asset block be removed from request templates? Thanks Morris
User Updates password but keeps receiving STEP notification
I've verified that the user successfully changed their password and is using their new password to authenticate in AD, but they continue to receive STEP notifications each day that their password is expiring. Ive updated to the latest version and it still does it. Any ideas?
Reply to a Request
When replying to a request in manage engine our system doesn't include the original email from the requester. When you forward a request the message is included. I've looked all over the options but cant see anywhere to enable this - is it an option? Thanks Matt
Business Unit Viewer vs Business Unit Administrator
currently, there is an option to make a support rep "business unit administrator". we have a few reps who need to VIEW the other BU's tickets (but should not have the right to modify anything in that BU). How can i make it possible for these reps to VIEW the other BU's tickets/solutions?
SDP e-mail repots problem
Hello, I have small problem with Service Desk Plus. I had a serviceman account in SDP and for his account was created report which was send at 8th in each month. After some time, the serviceman account was deleted and SDP (I think) deleted the entry abouth this report but the report itself is still active and is sending to non existing e-mail account ( so e-mail is returned to SPD). Someone have any idea how to fix that issue?
Close organization
I´m the administrator of a test environment, how do I close the organization and close the account in order to join my email account to the production environment?
Requester Login Name Auto-fill in "Requester Details" section of new incident
Dear Sir, We have all users imported from AD, and there is "login name" in the requester database. However, there is no such field in the requester details section of incident form. Is it possible that I can add one additional field which will auto-filled by login name when I choose the requester? Thanks a lot~ Regards, Alan
conversion from MYSQL to MSSQL
Hi I am moving OPManager from MYSQL to MSSQL but it seems to be taking a very long time. My MYSQL database was just under 6GB in size and it took about an hour to make backup of the database. I am now restoring it into MSSQL after following the instructions to change the database configuration. So far the restore has been going for 25hours and according to my MSSQL server so far 6.7GB of data has been restored. Are there any time lines on how long it should take to restore per GB and why does
Can users withdraw/close requests that they have made?
Hi, Can users withdraw/close requests that they have made? Thanks Martin
8015 Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8015 ) release. [ Please be informed that 8014 hotfix is an internal release and not uploaded in our website.] http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Storage issue in netflow analyzer
Hi all, I am using Netflow analyzer version 6.5 and facing storage problem. I am receiving auto generated mail regarding storage, I already checked the option "delete row date when free space is less then 45%" but i think it is not working well. Kindly tell me how i reduce or delete old row date in order to get rid of storage issue. I allocate 260 GB harddisk space for netflow. Regards, Arshad Ahmed
Inactive Users
Can I use ADManager Plus to generate a report to list users in the domain that have not logged on for say 60 days ?
HDD Totals and RAM totals not displayed
Hi guys, I seem to be having a issue on our reports with a few servers. I call the 2 objects in a sql script while drawing a report. OpManagerObject .RAMSIZE as RamTotalMB and OpManagerObject .HARDDISKSIZE as HardDiskTotalGB Most servers have this data but some dont. The usage report for ram utilization and disk utilization is correct. i also draw the free and use disk space on each machine and its also correct. Most servers are windows and are using WMI to collect the data. I have
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