PROBLEM IN DATA display
i am using netflow analyser.....it was working fine from last 20 days but from day before yesterday....it is havng some problem...>>> when i open all devices it shows all the data correctly at the begning but when i open a particular interface in a device .....then when i open its application page .....all the data show me under unaccounted.....what is the problem ...i cannot understand .....plz help me
Backup and restore process of OPmanager 8
Hi everyone, I am using OPmanager 8 and i want to take all devices, business maps,notification profiles with alerts rules backup and then restore them on fresh OP manager machine. Kindly help me in this regard. Thanks, Arshad
OP Manager Suddenly not showing Router/Switches interfaces
Hey everyone, I am using OP manager 8 and suddenly it stop to showing routers/switches interfaces.When i rediscovered device interfaces then it showing interfaces but after that it again stop to showing interfaces. Kindly help me in this regard Thanks
Additional fields for software licenses
I´m looking for the ability to create additional fields for software licenses. Is there a similar function like in the other assets? Peter
Duplicate credentials dialogue box since installing gina
Hi all Since installing the ADSelfService gina onto windows 7 PC's, i've noticed that when i run rdp (mstsc) to a server 2008 machine, i get duplicate credential requests. (see below for duplicate information). Any idea how to get rid of this issue ? Cheers Mark
Does displaying multiple real time traffic widget on the dashboard 24x7 creates network congestion?
I'm thinking to create a dashboard with multiple real time traffic widget to monitor some of our servers and have the dashboard display on 24x7. Does that create network congestion or slow the devices that I'm monitoring?
Unable to start th DB
I try to upgrade ManageEngine ServiceDesk, but it fails... info: (Unable to start the DB. Possibly server is running if so please shutdown the server (or) Previous upgrade is failed and the message for the same will be displayed in the command prompt) 1. server is not runint, it never have been started - fails 2. I didn't upgrade this soft before any ideas?
Preventative maintenance on several assets
Is it possible to to setup preventative maintenance for several assets within a single task? The example I have is that we need to update groups of laptops at once, and would rather there be a single ticket for each group than an individual ticket for each laptop. Cheers,
Service Deskplus Dates
Can anyone explain how dates are stored in service desk plus. I wish to write a native MS SQL query that interprets dates which are stored as data type BIGINT in MS SQL Server. I read somewhere that it is the number of milliseconds since 1 Jan 1970 but MSSQL server DATEDIFF function cannot handle a BIGINT value so I assume some other method is used to convert from the BIGINT value to a valid date. Cheers Jeff
Adding Companies
Hi, Is there a way to add companies to SDP ? Without having to import the complete requester details from a CSV file or from AD. Thanks, Jon
survey doesnt have answers to select instead of satisfaction levels?
I noticed the survey doesnt have the ability to put custo answers into the survey but instead as satisfaction levels. Is their a work around for this that would allow me to only show the satisfaction level during certain questions or just display answers during certain questions?
Autofill the Requester Field in Requests / Incidents
Hello all, is it perhaps possible to fill the Requester field by default with the name of the Request creator? Cause I don't wanna use it for customers to create requests, just for the technicans and it would be nice if this field would be fileld automaticly. So my technicans would not have to dill this field all the time. Ot is it possible to disable it? Cause It isn't removeable in the templates. Kind regads Thomas
Rapid SSL Certificate
Does anyone know the commands for a Rapid SSL certificate for AD Self Service Plus? Thanks
Top 10 Report
I need a report that shows the top 10 service requests grouped by category, sub_category for the past month. Has anyone got a similar report I could look at. I have developed a script in MSSQL Management Studio but unsure how to filter dates which are stored as integers. When I run the same query in SDP it does not format correctly. Running SDP 8013. This is my sql script which as I said works OK except it does not filter on dates as not sure how to interpret them. SELECT top 10 ISNULL(cd.CATEGORYNAME,'Unassigned')
Only allow new incidents via web portal but allow email responses
Hi, I'd like to know if it's possible to configure SC+ in such a way that any new calls must be raised through the Client Web Portal, but any subsequent responses can be received via email. What I'm trying to achieve is a way in which I can enforce users to populate certain key fields when they raise an incident (which I don't believe can be enforced via email) but would not want to enforce all future updates to be sent via the Web Portal as all of our clients are used to the convenience
Notification profile for multiple, but not single failures?
Is there potentially a way to configure a "run program" notification profile to cover three devices, only triggering if all three are unreachable and not triggering if only one or two are down? My aim is to monitor a server's connection to the internet (the server on which OpManager is installed and which is managed remotely) by monitoring three outside IP addresses, classing it as internet failure when all three are unreachable and not just when one of the outside devices are unreachable... Any
problems with calculating the total costs ?
Hello We are running SD+ 8.0.0 Build 8013 I am facing a strange problem regarding total costs calculation In the costs tab, I have the detailed costs: The resource info tab shows following total costs: Is this a bug? Regards, Marc
Can't use new version of netflow!
There Cisco 2901 in our office. Netflow build version 8100 was working ok. Then i reinstalled it to new, 9100 - and it just say that there is no flow export to him...What could this be? I already reviewed all configurations (firewall, router cfg) - and still cant understad why it doesnt works.
Customizing ticket id
Is it possible to costumize the ticket id? Right now it's ##1##, but can it be changed? EC
OpManager 8 can't email distribution list?
Hi all, I have OpManager 8 configured to email me when a device I'm monitoring stops responding, and that works perfectly. When I go to the notification profile and tell it to send a test email, the email arrives immediately. I just had our Exchange admin create a distribution list or distribution group so that I can email more than one person when a node goes down, and when I try to email that group from OpManager, the email does not go through, even though it announces that the email was sent
Request Creation Time Incorrect
When I create a new request, I notice that the request creation time displayed in the application is different from the time I created the ticket. How do I resolve this?
Failed to start the server.
Hello all, I have fresh installation of Firewall Analyzer, on Oracle Enterprise Linux 6 update 1. The installation was successful, but when I try to run the firewall analyzer with command "./run.sh" there is an error that said : This evaluation copy is valid for 29 days Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details And when I try to run as a service, the error goes like : Starting the service - firewallanalyzer /etc/init.d/firewallanalyzer: /root/ManageEngine/Firewall/bin/wrapper:
Folder Monitoring on Localhost Not Working
I am starting off of a clean database on version 8723. I add in the "localhost" (Windows XP Type) as one of the devices and try to associate a folder monitor to it. However, no matter how I set up the folder monitor I do not get any information or alarms. Then after playing with it for a while, I start getting an error saying that I need to configure the credentials for the device, but since it is the localhost I cannot. If I delete and re-add the localhost this message goes away, but I am still
SLA planned downtime
Hi, We're trying to use the SLA report but having some issues because the SLA includes Planned Downtime as actual downtime. For example if we schedule planned downtime for 2 hours maintenance, our SLA would not count this as downtime as we would schedule this with the business. The SLA Report in Applications Manager would show that we've breeched our SLA even though this was planned maintenance. Also, can we make the SLA apply to only certain business hours? Thanks, James
Error during Restore
During a restore of a SupportCenter backup I get this error: "Exception in thread "Thread-3" java.lang.OutOfMemoryError: Java heap space" I have tried to increase the amount of memory available to the JVM to 1536 but I still get the same error. The backup.data file is around 530mb, and when the extraction takes place the files are about 3.4gb. When I start up the SCP app, I am able to login and create new tickets, but am unable to edit or amend any of the old data, which leads me to believe
Cisco ASA interface graph not showing
I have configured to monitor Cisco ASA firewall with SNMP polling. I can see the cpu, active connection and availability but I cannot see the interface graph. it is currently blank. what do i need to configure to see the interface traffic in Opmanager. SNMP RO string is tested okay.
Editing Permissions
I'm having a slight problem regarding editing permissions. Is it possible to only give permission to take/give (or both) requests? The problem is that the edit permission is too much "editable" ;) EC
generate a contract report
I'd like to generate a report quarterly that shows a list of contracts that will expire for the upcoming quarter. I would like to have the informations about the Customername, Contractname, expire date.
Import Category List from CSV, XLS
Is it possible? I've got quite a list of Category/SubCategory/Items, and it would be a much simpler task if I could import the List from a csv.
Dashboard: Security Setup for Roles other than Admins
I would like to have the ability to give my technicians the ability to view the dashboard. Currently I have to have all of my technicians assigned as an administrator so that they can see it. The dashboard is a powerful tool that allows the technicians to see how they rank with everyone else. When they see that one of their colleagues is falling behind they ask them to send them some reqs to help them get caught up. It also helps them to compete to not have the most open requests and to
Migration from MySQL to MSSQL
I've tried to migrate my ServiceDesk+ from MySQL to MSSQL. I've backuped the database, changed the database type and then tried to restore the database from the backup. The restore didn't work because of duplicate entries (see attachment). What went wrong? Chris
Technician contact details in Request
Hi, Is there any way to show the technician contact details in the request, we have the requester info but our organization requires technician details as well. please suggest if you have any solution.
How to add "login ID" on Contacts?
Hi, Sorry if the question seems basic, as i am new on using this SupportCenter Plus. Cant seem to find the way on how to add "login ID" for my newly added contacts. Only details required for me to input are: --Name --Email --Alternate email --phone --mobile --twitter screen name --job title --account/sub account --Primary contact (uncheck or check) --description using Version: 7.8.0 Build #: 7804 Appreciate the soonest help. Version : 7.8.0 Build Number : 7804
Text format
Hi. Can I to change the text format in the messages I send from ServiceDesk? My user complain about the text. It looks like a "notepad" and it's difficult to read (no formatted and without spaces). The messages we get into the system are "HTML" formatted but when replying, it turns into simple text. Any ideas?
OpManager failed to start
Dear all, we had an unexpected issue yesterday and OpManager fail to start since this. I would like to attach to this post wrapper.log and startout.log but no way to attach documents (tried with ggle, dsktp, zoho ??). Is there an other way to send u our logs ? Thank you i advance for your support, Christophe Boudeau IT services GEA Group Extract fom wrapper.log : INFO | jvm 1 | 2011/07/26 18:26:40 | at java.lang.Thread.run(Unknown Source) STATUS | wrapper | 2011/07/26 18:26:43 | <--
Particular Alarm Suppressions
Is there any procedure in OpManager to suppress particular alarm rather suppressing all alarms?
Changing sorting order in a report
Hi Guys, I am trying to edit a report we have for displaying the last update time of any request and by which technician: SELECT wo.WORKORDERID 'Request ID',max(wo.TITLE) 'Subject',longtodate(max(wo.CREATEDTIME)) 'Created Time',longtodate(max(woh.operationtime)) 'Last Updated Time',au2.FIRST_NAME 'Last Updated By' FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID left join workorderhistory woh on wo.workorderid=woh.workorderid left join workorderhistorydiff wohd
A bugs of getting interface traffic
The interface traffic is 0. This bug occurred everyday.
https access to NetFlowAnalyzer
Hello I've NetFlowAnalyzer on Windows XP and would like to turn on https access. I've read several posts before this. I've changed server.xml file (ManageEngine\NetFlow\server\default\deploy\jbossweb-tomcat50.sar) Unfortunately I can not find AMServer.properties file Need your support. Thanks a lot
Report for MSSQL SSMS
Can I please have a version of the query here for SSMS: http://forums.manageengine.com/topic/no-of-days-without-update-report Many thanks, Dean
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