error on Backup Scheduling
Hello, I'm using ServiceDesk Plus 7.0.0, but I've an error on Backup Scheduling, the backup is not being made, servicedesk automaticly start the task but then gives an error as you can see in the printscreen and doesnt create the backup file. The destination is for local disc. Best Regards,
Database Setup Wizard doesn't change username
Hi, I need to change the MS SQL login that is used by the SDP product to connect to our MS SQL database. The login has dbo permissions on the database. When I use the changeDBServer.bat utility to do this (see image below) it does not appear to change the login. I enter all the details and click the Test button, which is successful as it returns a message of 'Connection Established'. However, when I then click on the Save button nothing appears to happen. See below....
Service Desk Plus API
I've been doing some testing with SDP's API (retrieving, creating Requests, etc.). I really want to integrate this into our own Computer Inventory program. The one question I have (for now) is: how can I retrieve a list of valid values for fields like Category and Subcategory? Thanks, Derrick
Wrong Outbound Traffic
Hello, Support! I'm testing Netflow on Catalyst 6509. I've turned on "ip flow ingress" and "ip flow engress" on all needed vlan interfaces. Inbound statistics work quite well, but outbound traffic on some interfaces is shown wrong. For example, instead of 15 Mbps Netflow shows about 1 Mbps or even less. Some other interfaces are ok. I've tried to leave only "ip flow ingress" command on all vlan interfaces and upstreams and ip flow-export version 5, but the situation is same. Interesting fact is that
Custom Event Logging
Hello, First. Please forgive me if my question is not appropriate to OpsManager.. Is there a module or any plan to add custom events that can be entered by Standard User for tracking non-device events but still directly affect hardware performance. For example, an update to a Search Engine index can cause cache rebuild which can affect CPU, memory and network performance in a client/server setup. What I envision is a feature that allow users (especially business users) the ability to enter custom
Question for Password Manager
Dear Support We have customers following issues would be supported 2-way sync from device to PMP? -Mechanism to push information from the PMP resourse? AD-Integrated? SSO or other? - Password local user? - Management of the sites? DC DR model the overall design of the system DC / DR and the partition (region)? - User unknown login pass, but the device, set the duration pass.? - Information in the report (Approve) report in details? - Local Admin Password Management PC, displays a temporary local
Technician Group Listing
Is there a report or query that will list all of my technician groups and their members?
Can’t Add new Technician due to no available Accounts
I am trying to add a new Technician, however, the Available Accounts list is empty. So, when I try to save it says ‘Please Select an Account’. However, no Accounts are visible to be able to select. I have Account (at top right of screen) set to All Accounts. Technicians association for is set to 'All Sites’ All of our Sites are set to Refer to Default Settings. Perhaps I am trying to setup the system incorrectly. We need to have the following: Technicians and Technician Groups are associated
Change Implementor
Hi, How do we add technicians to being one of the Project Manager Implementors ? Thanks,
No Data Found
One particular server is failing to show any data.
SOLVED - Contracts (products)
Hello, Maybe this is a simple question, but: Where should we enter (in the admin panel) the products so they can be selected in the contracts option: "Apply Contract to" I looked through all the admin options but cannot find it anywhere (or at least I cannot make anything selectable there, I can only select "All Products". But I would like to order it a little on product type. At contract settings I cannot find it, and the product types at account settings also do not seem to do the trick. So any
ServiceDesk Plus - Change Admin domain
Hello, Migrated our systems to a new domain controller with a new domain. I'm having issues migrating ServiceDesk to the new domain. I've added it in Windows Domain Scan and Active Directory but the administrator is still listed under the old domain name in the technicians. Any thoughts?
API key received is not associated to any technician. Authentication failed.
I got the above REST response error message when trying to submit a ticket via REST API. I tried regenerate the API Key and also use different technician to generate Key. No luck. Please help. Richard
Can I generate netflow monthly report specific only Office-Hour. ?
Hi Support Team Can I generate netflow monthly report specific only Office-Hour. ? Thanks Ittiphol.C
Free SQL Health Monitor Window Issue
Good day, I've downloaded and run the Free SQL Health Monitor program, but something is wrong with the window sizing of the application. I get no scroll bars and cannot see the entire screen. I also cannot maximize the window. See picture below:
scanned assets - not detecting Office 2010 license
I've noticed that when assets are scanned either by network scanning or the installed agent, licenses for Office 2010 are not detected, while previous versions show up fine. Is this a known issue? And is there any idea of when this may be resolved?
Problem with integraton of vCenter
Hi, I would like to add our vCenter (4.1) in the latest AppManager, unfortunately it doesn't work. I can see in the vCenter log, that AppManager is trying to authenticate with username@127.0.0.1. Maybe this is the problem? I already checked the user/pw several times. Thanks in advance Martin
Unable to display graph on live Reports
Hi I recently just installed Firewall analyser. All the reports are working fine except for the Live Reports. There is no traffic display on the graphs Any idea on how to fix this? Thanks Regards Vincent
PMPAgent - Segmentation fault
hello. I tried to use: ManageEngine Password Manager Pro Version 6.4.0 Biuld Number 6401 it was installed on Ubuntu 10.10 with the kernel 2.6.35-22 #uname -a Linux pmp 2.6.35-22-generic #35-Ubuntu SMP Sat Oct 16 20:36:48 UTC 2010 i686 GNU/Linux I downloaded the Linux Agent via the web interface and installed it on the same other ubuntu server. installAgent-service.sh install - was ok installAgent-service.sh start -... due libssl and libcrypto error messages, I had to do: cd /usr/lib ln -s libcrypto.so.0.9.8
DeviceExpert Build 5570 Released
Hi, We are glad to announce the release of DeviceExpert build 5570. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5570 New Features and Enhancements Compliance Reports: Compliance Reports under 'Custom Reports' have been enhanced with the option to generate reports for specific rule, rule group or policy. Option for scheduling the reports is also available NTLM v2 Support: Earlier, Single SignOn worked
Form builder improvements - UI controls and layout
Are there any plans in the roadmap to improve the layout controls for the forms that we can build for service requests, incident types and (coming) change types? Once a certain number of controls is passed, it becomes helpful to be able to layout and group controls into logical groups. Without this ability the default of the tool to cram all controls into two columns makes the tool unusable. I feel this is a huge impediment to the effectiveness of SD and would like to know if this is on your radar.
Import a Single AD User into SDP
Add the ability to select a single user from AD to be imported into Service Desk Plus. Re-importing an entire OU does not always work out when you just need to add one user.
business map view
Can someone tell me how i can create a custom map or import a map to opmanager? Thank you in advance Best Sonnil
SMS Issue
Hi Folks, I have purchased OpManager 8 and have come to the stage of connecting a mobile. All of the mobiles in the list on the website are years old and need to be connected via serial cable. Does anyone know if you can just hook up a new mobile with USB. There has to be a simple way rather than going back to the dark ages!!!!! Cheers
Service Requests Matrix Report
I tried to create a matrix report specific to Service Requests, with the aim of grouping the requests by service category and request template. This due to the fact that the service request template is not one of the options you can select while creating the custom report. I can create a report showing how many Application Log-in service requests were received but can't have any further breakdown. I waited for a few patches and this issue is till there. Very annoying.
problem of J2EE Web Transactions
Hello, I have trouble adding Monitor J2EE Web Transactions, please have a look. the error message is : [Service is not running. Web Transaction Agent may not have been deployed. Root Cause: Service port 55555 not accessible from lzz ] Now WebTransactionAgent.jar is in "C:\apache-tomcat-6.0.29\WebTransactionAgent.jar" and in my catalina.bat(C:\apache-tomcat-6.0.29\bin\catalina.bat) i write: set JAVA_OPTS=%JAVA_OPTS% -javaagent:C:\apache-tomcat-6.0.29\WebTransactionAgent.jar rem ----- Execute
Problem/Change ID Customization
Hi, I would like to ask if the Problem/Change ID is also customizable? I want to start my Change Request to CR000001 can this be possible? please advise. Thanks, Mac
dollar tags
hi deras i use application manager 9 and in its document explain that we can not use $HOSTNAME and $HOSTIP fot ping monitor and URL monitor in our actions,so i have an action ta it use for hosts alarm and ping monitor and url monitor and DNS monitor and i use fot that action $HOSNAME that it is usefull for hosts alarm and dans so what do i do instead of $HOSTNAME and $HOSTIP in ping and url monitor? because i want to have ip address in my emial that send for my action,what do i do??? tanx so much
Undelete or Restore Issues
If a Tech deletes an issue what happens to the data? Is it removed from the database or is it handled in a manner that is friendly with restoration of that deleted issue? I understand that backups can be restored and that is not what I'm asking.
Customise Requester Details - How to
I need to be able to modify the requester details, to suit our support model, when adding a new incident How can this be done? Thanks Tim.
IN desktop central how do i deploy second wednesday of the month?
IN desktop central how do i deploy second wednesday of the month?
Firefox 6 Software Deployment
I'm trying to use Desktop Central to deploy Firefox 6 to a test machine. If I can get it to work I'll be using it to deploy to 100+ machines. However, I'm having a lot of difficulties getting it to install properly. I set up an installation package to a public folder on a server that everyone has access to and put the Firefox 6 Installer exe within. I also set up a configuration that uses a domain admin account just in case it ran into permission issues. It is deployed when it detects me sign into
mandatory Tasks
How can I create mandatory tasks inside service catalog instead of letting the requester choose which one to be included?
Mail Fetching stopped
every day the Mail Fetching stopped at no reason as well as the scheduled reports. and I have to restart the service for the mail to be fetched and the scheduled reports to be sent. any help would be appreciated.
Database repair taking long time
I stopped services and then ran the repairdb.bat and see this: myisamchk: MyISAM file ..\mysql\data\OpManagerDB\statsdata_hourly.MYI myisamchk: warning: Table is marked as crashed myisamchk: warning: 1 clients is using or hasn't closed the table properly how long shoud it take to repair the db? Show I see more than this or is the process hung? It's a big db and I'm running it on a server with all the latest service packs.
How to create a customer view displaying only one interface of switch?
Hello, It's possible create a view/map displaying only one interface (graphs/details) from switch device to a specific customer? E.g: Three customers in same switch device and different interfaces, each one, viewing only your own graph of bandwidth usage. I tried to create a Business View (and user login) but it display all interfaces of switch device. Thanks, Elson.
DesktopCentral enhancement ideas
1.) Ability to scan Lenovo/IBM hardware warranty 2.) Ability to clone configurations with only "Successful" computers included. Right now we only have the option for none, failed, or all. 3.) Ability to make software prohibited but hidden from the user prompt when it is discovered. I like to add software to prohibited so I can easily track it when it gets uninstalled but I don't want the user to be prompted/notified. Thank you!
Desktop Central would not come up after changing the patch management store location
Followed the instruction to change the store location. Restarted the service and the Desktop Central would not come up. Event log shows Event ID 3299 The Apache service named reported the following error: >>> <Directory "//sunsydfs04/it2$/setup/"> path is invalid.
make a network map using seed device function
Dears I can discover core switch and others switch. I try to make a networks map by search seed device, but it fails..as below capture image. The error message is "No switch links found for this device. " Who can help me? thank a lot...
Query Error (KPI report :based on group and technician)
This query doesn't work in build 8013 for MSSQL (https://forums.manageengine.com/#Topic/49000005072090) SELECT au.FIRST_NAME 'Technician', qd2.QUEUENAME "Group", (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID LEFT JOIN WorkOrderStates wos4 ON wos4.WORKORDERID=wo4.WORKORDERID LEFT JOIN WorkOrder_Queue woq4 ON wo4.WORKORDERID=woq4.WORKORDERID LEFT JOIN QueueDefinition qd4 ON woq4.QUEUEID=qd4.QUEUEID WHERE (wot4.THD_WOID=wot4.WORKORDERID)
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