Service Requests Matrix Report
I tried to create a matrix report specific to Service Requests, with the aim of grouping the requests by service category and request template. This due to the fact that the service request template is not one of the options you can select while creating the custom report. I can create a report showing how many Application Log-in service requests were received but can't have any further breakdown. I waited for a few patches and this issue is till there.
Very annoying.
Very annoying.