Erro: Request does not fall under your permitted scope. So you are not authorized to update the same
We are seeing this error when trying to close/edit old tickets that were imported into SD+ from a previous helpdesk. The import procedure was done with ManageEnigine's help. I've already confirmed that the technician in question already has access to all groups and sites in the system; so this is not the issue. Help??
On Call suggestion needed
Right now we have a business rule that assigns most tickets to our Tier 1 Help Desk. They in turn respond or escalate tickets to Tier 2 if needed. On weekends we have someone from Tier 2 "on call" where users can call a special number that gets routed to the On Call tech's cell phone. The problem we have is that if a end user puts in a ticket instead of calling the special number, that ticket gets assigned to Tier 1 and the notification email gets sent to Tier 1 so the Tier 2 tech on call never
Query in MSSQL
Would it be possible to have a version of this query for MSSQL? Total Worklogs added by technician in requests, problems and changes during the last 7 days: https://forums.manageengine.com/#Topic/49000004996423
Java Runtime: Allow other users to get permissions to Garbage Collection,Threads,Configuration and Action tabs in JRE monitor.
I would like the ability allow other users to get permissions to Garbage Collection,Threads,Configuration and Action tabs in JRE monitor.
Web Service: Ability to extend the as-polled data retention to 60 days
Would like to be able to extend the as-polled data so I can do a historical trend of up to 60 days.
Java runtime monitor: I can see Heap Memory %, but can’t see a historical trend or as-polled data of this metric. I can trend on the MB value, but not the % value.
Java runtime monitor: I would like the ability to see a historical trend or as-polled data of Heap Memory %. I can trend on the MB value, but not the % value.
SLA layout changes
Hello, Is there a way for us to change the layout of the server SLA report? Currently it runs onto 2 pages Can we remove/resize some columns - currently some server names are forced onto 2 lines because there's not enough space Can we hide servers not covered by our SLA? (dev servers are not covered but still show up in the report) Can we hide the pie chart section at the top of the report? We're having an issue sorting by the SLA Name column - when we click on it not all items seem to be sorted
SLA for network devices
Hi there, We're using the server SLA to report on all of our servers. We plan to add all of our network switches as ping monitors to verify their availability. These devices are also covered by our SLA but I can't find a way to generate an SLA report to show uptime of each of these devices in the same way as the server SLA. Is this possible? Cheers, Strak
SLA Schedule report
Hello there, Is it possible for me to schedule an SLA report in appman so it's automatically created for us every week? Cheers, James
Ping availability reports server down but it's actually available
Hello, One of our Windows monitors is reporting: System is Down. Ping test failed. The server is pingable, and I can RDP to it, but it is still reported as down. Plese help!
Account and their Primary Contacts
Hello, I would like to know if it is possible to generate a Report with all my Account and their Primary Contacts. Thanks in Advance Youssef
Netflow analyzer
Hi all, i would like to try and next buy Netflow analyzer. I need to manage netflow, ipfix, sflow and jflow protocols. I've read the documentation and i always find that Netflow analyzer gets Netflow ans Sflow packets. So i think that the software has not the probe to get all Jflow and Ipfix protocols. Or if it's not as i have understood can anyone explain me how does it works? Thanks in advance Marco
How to organize contracts?
Hi, is there a way to organize contracts in groups and then assign some techs to that groups? J
cc field in replies are populated when they shouldnt be.
I am having the same issue as another poster: Users can create requests via mail, works fine. they send to it-servicedesk@. Problem: When technician wants to reply in servicedesk the cc-field says it-servicedesk@.. How do i prevent this to happen..?? Kinda big problem because.. mailfilter catches mail ad sends back to servicedesk witch creates a new request.. All the information in the mail settings are in lower case. I am using version 7.8.0 Build 7800
Wildcard search
The wildcard search does not seem to work when the wildcard is in first position. For example: Searching for contact "John Doe" Jo* => result is ok *Doe => no results Can this be fixed so that wildcards can be used in the first position? Thanks!
Request Templates - Contact View
On the Contact View in Request Templates, I want to specify the Group field, but have it pre-set and hidden from the Contact so that when they create the request the Group is already assgined for them. It may have been in ServiceDesk that this "hidden" attribute is possible when working with request templates, I want it in SC+ as well. Business Rules are NO GOOD for this. I want every request that is logged to be assigned to the same Group WHEN a contact logs it. Our Support Reps can change the
Do not show Interface right on Netflow Analyzer 6
Dear all, I m new , I have just use Netflow 6 I having issue with Netflow analyzer 6 . It 's not appear Interface right on Entry Interface NAME , For example it appear IfIndex1 IfIndex2.... . Kindly support me this case . Thanks for advavce support . Nguyen Son bestsolution2k10@yahoo.com.vn
Merged tickets
Hi Team, We are not able to search the Merged tickets with the search option in SD plus.Also in reports we are not getting the merged ticket details.It is providing the Parent tickets details only. Please provide us a query to generate the merged ticket details. Thanks & Regards Silsha
Move from 'ServiceDesk Plus' to 'SupportCenter Plus'
Hi, Please we are currently using 'ServiceDesk Plus'. But we are planning to shift on using 'SupportCenter Plus'. We would like to know if it is possible to move all the data that we have at 'ServiceDesk Plus' to the new application of 'SupportCenter Plus'... we are still on the early stage of evaluating 'SupportCenter Plus', but we would like to have a confirmation that all our previous data will still be available. Many thank...
Typo in OpManager (Spelling Error)
It should be 'authorized'
OP manager 8 suddenly stop to showing Router/Switch interfaces
Hi everyone, I am using OP manager 8 and suddenly it stop to showing router/switch interfaces.When i rediscovered interfaces then it showing interfaces but after that it again not showing interfaces. Kindly help me in this regard Thanks
Work logs
If I set the Work Log as a mandatory requirement for a technician to close a request, the technician has to select "Add work log" on the Resolutions tab. I suggest that when the technician selects the user tab, SDP checks to see if the work Log is mandated. If it is, SDP automaticaly opens the work log at the bottom of the resolutions tab. (I have had a number of my technicians expressing frustration at having to click the "Add work log" option since they often find out they have forgotten it
WebSphere monitor Config issue
I am currently evaluating the ManageEngine� Applications Manager. First off, great product, extremely well put together. I am having trouble configuring it for WebSphere, I have read through the articles for configuring perfServletApp , I have verified that it is setup and configured with the correct application that I want it to monitor, but when I go to add the monitor it fails stating that I need to �Please ensure that perfServletApp application is installed and started.� I have gone to the port
Bulk delete network interfaces?
Hello, When adding a host, all defined interfaces are added to monitoring, including loopback or dial-up adapters. Is there a way to delete all interfaces that do not contain the word Intel in the name from all hosts? I could do this from SQL, if you can just point me to the right tables. Thank you
API Docs for Remote Browser Monitor
Hi, Is there any API documentation with RBM ? It would be very helpful to be able to manually modify the RBM scripts rather than using the record and play. It's tedious to continually have to re-record scripts whenever page titles or input box names change. Regards, Jason
Monitor: Oracle Database 11g Release 1 (11.1.0.7)
Hi is it possible monitor: Oracle Database 11g Release 1 (11.1.0.7) I've been getting errors with 11g no issues with 10g Regards, Jason
Script Monitor - Telnet Windows XP
I've tried every combination to get the script monitor going, I keep getting the same error Could not establish a session with the host. Kindly check the host information. I can manually telnet to the machine, so I know it's working. The machine I'd like to Telnet to is a Windows XP SP3 machine, is there any limitations ?
Connection to the Database is lost.
Hi , We are using App Manager 9 build 9300 and database as MSSQL . We are experiencing very slow response of appmager web site along with very frequent database connection drop error in wrapper.log file "INFO | jvm 1 | 2011/01/12 11:09:28 | ########################################################## INFO | jvm 1 | 2011/01/12 11:09:28 | Connection to the Database is lost. Trying to reconnect to the Database INFO | jvm 1 | 2011/01/12 11:09:28 | Please Wait ... INFO | jvm 1 | 2011/01/12
integration with Solution manager
Hello how I can integrate the solution with the application manager manager, that is, view the alarms that are generated by the application and are replicated as an impact on solution manager best regards
NTP-Monitor
How we can monitor NTP. ???
Use JDK1.6.0_* for Applicationsmanager is needed for better support for jmx-Applications
Actually we have the the problem, that JMX Applications have the need for JDK1.6 to display all the values.
J2EE Web Transaction Monitor
I am having difficulty with the J2EE Web Transaction Monitor. I installed the WebTransactionAgent.jar on my weblogic 9.2 server and added it to the startup script. I successfully added the monitor in AppManager, and the availability is green However, when I click on monitor details is says �No transaction data available� I clicked on edit and changed the Sampling Factor to 1. Then I sent repeated requests to the application. The monitor still reports �No transaction data available� Is there something
Applications Manager Jboss Monitor issue - JNDI not bound
Hi Support Team, I am trying to evaluate Applications Manager to monitor jboss services that I am running. The applications manager installation went fine. But, I am having issues in adding Monitors for my jboss servers in applications manager. This is the error i am getting Unable to connect to Jboss server. Error Message: jndi not bound Diagnose the Problem? Having trouble adding Monitors? Call our Toll-free number +1-888-720-9500 or Mail to appmanager-support@manageengine.com I did search
Import Archive data to a different IP address/Hostname
We have several months of Firewall Analyzer Archive data listed by the ASA IP address. The ASA was deleted from the system and re-added and is now listed by the Hostname. Can we import the old data archived under the IP address into the current device listing with the Hostname?
Report of MAC Address for each PC
I need a Report to gather the MAC Address of Each Computer in Servicedesk. I am new to report building. Can someone help me with a report that will give me the MAC Address and Host name of the computer? We use MSSQL.
SQL Query for Custom OpManager Report
Dear All, I want to create a custom report for servers from (1) specific Business view, for the (2) last 7 days, from the (3) Last 7 days of the following monitors: - CPU Utilization - Memory Utilization - Response Time Can somebody provide me SQL query to retrieve this information? Thanks, bsnieva
Invalid charasters in WMI classes list
Hi! I have installed OPManager 8.8811, try&buy license. Database located on a server MSSQL. OS Windows 2008 in Russian language When I try to create a WMI-monitor I see following list:
monitor windows XP and windows Vista didn't work
i will monitor windows XP and windows Vista agent, i use wmi to connect. It test credential passed status but when i monitor didn't work, can't reply back cpu, ram and hdd data. (windows 2003&2008 it's work) plesae help
Undo a configuration
Hi DC, I have a problem: I tested a "message box" type configuration, programming it to be run at each login on a specific machine. It works perfectly. My problem is that I deleted the configuration that created this message box and now that I create a new configuration that is supposed to undo all message box, it fails saying that there is no pop-up window programmed (but in fact, the window clearly appears at each login...). Is this normal or is it a bug? I do not know how to undo this now so any
Regarding purchasing product
Hi We are planning to purchase a manageengine product . Insteading of purchasing directly from manageengine, is there any vendors available in india?
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