Hi,

 

Two things I'd like to see improved/changed with the Solutions part of the program:

 

1. When Searching Solutions from the Resolution tab, if you choose a solution which has an attachment, the attachment does not get attached to the ticket. I suppose to make this work, the Resolution form would need to permit attachments itself, which would be a helpful feature anyway.

 

2. Could the "Topic" drop-down when creating a solution use the category/subcategory/item data that already exists in the Request module? We're maintaining two lists of categories that are pretty similar, and this would save a lot of work for companies that try to categorize items as specifically as possible.

 

Thanks for your consideration.

James