Hi,

i have a support rep with AD-login "pf.m". This was working fine. Now i wanted to add a contact with the same name. When i did this, the system asked me if it should link it to the existing support rep. I agreed to this.

Afterwards a delete the contact again and also the support rep was deleted. I don't know why.

So I wanted to add the support rep again. This was working. Then a tried to activate "enable AD login". But I always get following error:

"no more support reps left on your license".

But there should be 2 free in the license.

I have already restartet the server, support-center-plus and have also reinstalled the license file. But it is always the same.

1) What can i do to solve this problem?

2) What is counted in the license: alle support reps or only those who have a login

Thanks

Martin