Prevent asset scanning on "in store" devices
We schedule weekly domain scans of all of our Windows workstations. We're finding that it's trying to scan all of our workstations that are "in store." Is this supposed to happen? We were under the impression that "in store" meant the workstations are in storage and are not turned on or assigned to a user. Thanks!
Network or Domain Scan
When I try to run a scan to identify assets on our local network or through a vpn, all I'm being returned is unidentified workstations. I have to manually initiate a new scan on the specific IP address to actually pull the PC data. Is there an option that I'm missing or what can I do to facilitate the network or domain scan?
Customise Purchase Authorisation template
Hi there, I can't find any way to customise the Purchase Approval notification template, example of existing template below: From: Service Desk [mailto:servicedesk@adstream.com] Sent: Wednesday, September 28, 2011 12:33 PM To: Subject: Submitting PO # IT11182 for approval Click the below link to approve this PO : http://servicedesk.adstream.com:8080/POApproval?dId=pvOJUh1EqzgEkRtL0pX15k5mspTbvwKD9EFbxbvGpdJ3pyV86wdlxENOgZpp1oZh&app=-17_-39_-116_109_8_37_-27_-9 -- I'd like to be able to customise
New to SDP Requirement to import part of Active Directory
Background. I am local support to arround 120 staff and the PC's Servers printers laptops ect that they need to do there day to day job is specialised so we have local support arangements ( me and my team ). We are implementing Service desk to combine our IT inventory and start call logging so we can monitor our performace and that of our support suppliers. Now we get to the BUT, we are part of an AD with arround 8000 users and assocatied bits and bobs So my question is is there a way that
ManageEngine - Free EC2 Health Monitor Tool Release.
We take immense pleasure in announcing the release of ManageEngine Free EC2 Health Monitor Tool. ManageEngine "Free EC2 Health Monitor" Tool, allows you to monitor performance metrics like CPU Utilization, Network In, Network Out, Disk Read and Disk Write of Amazon EC2 instances continuously. This tool presents the resource usage in an elegant graph and reports. It also shows the number of instances present and the number of instances that are in running state or stopped state in a tree view. Key
Little customization
If I want to edit some of the pages, like hiding buttons, where could I find the location of these jsp pages?
HTTP Status 500 - Error
This error occur frequently when i do the following task:1) Close the task by technician 2) when i approval the request by approval link. Kindly suggets me the resolution thanks Regards MAJ HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Mail sending failed. org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825) org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
If I have to close a ticket can be reopened
If I have to close a ticket can be reopened
Problem in send mail
when I try to send an email back to the user fails. I found this in the log record. com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[42]|: Exception while trying to send notification for Request ID : 6|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed. at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1134) at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:635)
Can't show the data on the Oracle Server.
Dear All, We can't show all the data of Oracle Server. An Oracle Server have configured with Cluster. We can access to telnet(port number: 1521) from APM Server to Oracle Server. And then we have tested the Oracle Server using Oracledebug.bat file. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- OracleDebug.bat 192.168.4.1 1521 system oracle SHMIS Discovery for database
I cannot Activate Netflow Analyzer even though I have a License
I purchased Op Manager a year ago; now I would like to activate the Netflow Analyser, but I have no idea how to do it. I tried to look for where to my License would be typed in but did not. Does some one know what I should do?
Export Customers and emails
Guys is it possible I can have some help to create a query report that will export my customers names and email addresses? I want to create a change of contact details email. David
Get total "non closed" calls
Hi, I am trying to find a way to query the SupportCenter plus to give me the total number of "non closed calls", number of "unassigned requests" and if possible the number of requests assigned to each of our support reps. The idea is to have this information on a screen on the wall of our call center has this been done before? whats the process? Thanks, Mike
limit switch interfaces to physical interfaces / no VLAN´s
Hi, i check the OpUtils for our company. (evaluation) If i add a new switch (cisco) the switch is scanned and all interfaces are displayed. But all VLAN´s are displayed as interface. Where i can switch off the "VLAN interfaces" or limit the analysis to physical interfaces ? regards Stefan
OpUtils problem
When i try to approve a subnet in ip address manager it throws this message: Column index out of bounds. Index: 16, Column count: 15. Table: SubNetwork How can i repair this thing?
Remote Connection
Hello, guys. At much time we use your system – ServiceDesk Plus, version – 8.0.0. And all of it components work as well as we need. But a few time ago we have seen a problem with remote desktop connection in your program. When we want connect to any desktop in our office, we have been a message:common error with next operation. We wait while agent will install and then this error to be displayed. We try install agent from .exe file, but this method doesn't bring good results. Please help)
Need to know how to move ADAudit Plus to a new Windows 2008 R2 Server.
Hello, I would like to know how to move ADAudit Plus to a new Windows 2008 R2 Server? Any help would be appreciated. Thanks.
If an Utilization of the Monitor is Critical/Attention, how to execute action until the Monitor is in clear status?
Dear All, If an Utilization of the Monitor (CPU, MEM, DISK Utilization) is Critical/Attention, How to execute action(E-Mail, Run Program etc.) unitl the Monitor is in clear status? Thank you in advance.
False monitoring values caused a server crash
Hi, I'm monitoring the free disc space in GB on a Windows 2003 Server using WMI (standard monitors). There are two drives which return values with 4GB (C:) and 32GB (D:). The OpManager table says that the disc space of both drives didn't change the last weeks. They always had the same value. Drive C: should have the value of 5GB. The last weekend drive D: went to the size of 0 Bytes. OpManager didn't monitor this and kept on showing the value of 32GB (until today). I've tested this special monitor
Custom Reports
Hi I am using Eventlog anaylzer and I have come across a event I wish to be ignored in my reports. I have added the event ID into the execpt section on the custom reports field but it appears to have made no difference. Please can you advise how best to do this. This way i will stop getting 240 events of the same nature. Many Thanks
Server Stop when having 20 more windows machine
Hi all, I purchased 175 devices license and would like deploy more than 50 windows hosts. But the eventlog analyzer always stop after few minutes as it started. It stops when the application log the following: Faulting application name: SysEvtCol.exe, version: 0.0.0.0, time stamp: 0x4dba64bc Faulting module name: fastprox.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b809 Exception code: 0xc0000005 Fault offset: 0x0001b33d Faulting process id: 0xef0 Faulting application start time: 0x01cc1f860d034125
Netflow configuration in Ubuntu 11.04
Hello, I have installed Netflow Analyzer on ubuntu 11.04. The installation process was successful. But I am not able to open the page http://localhost:8080. Kindly provide a good solution Thanks in advance
How to configure netflow analyzer in ubuntu 11.04?
Hello, I have installed netflow analyzer in Ubuntu 11.04. The installation process was successful, but where I could get the option to configure netflow analyzer? It is showing nowhere on my computer... Kindly help me to resolve this issue!
Discovery Network
Hello, I´m running ManageEngine on a Windows environment. I want to discover my network, when I fill in the Ip addresses range I get an "Please enter a valid number" error. I´m using a vaild IP for the network as well as a correct Mask
Event ID 1015 MsiInstaller Error
Although patches seem to be installing to clients I'm getting an Event Id 1015 MsiInstaller error in the event logs with the description "Failed to connect to server. Error: 0x800401F0" Any ideas why?
External Emails
Is there a way to turn off sending e-mails to external addresses? We use ServiceDesk for our internal users but occasionally some external customers also email to the e-mail group that ServiceDesk generates requests from and we don't want the e-mail notifications going out to our external customers especially ones who use another ticketing system as you can imagine the loops that occur. D
configuration
how to set disksapace alarms in op manager?
Service Desk Port
How can I change the listening port for the service desk. thanks.
Web, DNS services are down. OpManager
This alarm keeps showing up but it is false. There is no web service on the server and DNS is working fine. For the life of me I can't find this alert to either edit it or turn it off.
The selected Service pack does not contain mandatory upgrade
Hi, i have just download and installed Opmanager EE 8810. I'm trying to upgrade to the latest hotfix 8812 but i receive this message back: "The selected Service pack does not contain mandatory upgrade" And nothing happens. Please advise
Error: Link up. No flow received for last 10 minutes.
Hi, Netflow Analyser failed yesterday and one of our staff member contacted your company, both parties spent more than one hour to bring the system backup. I noticed that the webport was changed to 8081 (from 8080) After netflow was back online, I could not see any traffic displayed on the screen. The error I received is "Status: Link up. No flow received for last 10 minutes." I've left this for a day and still not receiving any flow. Could you please advise how to fix this issue ? Regards,
Firewall Ports and availability
What are the specific default ports that should be open for a server for to be monitored by OPManager? Is it possible to also check the availability of a server via SNMP only, meaning we will not be able to ping the server? Thanks
switch ports
what is the difference between a port being yellow or orange because all of the tests ran were 0.0
ELA 32 bit verison to 64 bit version
I see that there is the option of 64 bit with the new 7 stand alone. We current have 32 bit but was wondering if there was a way to migrate from 32 bit to 64 bit?
Netflow Analyzer Pro Plus Maintenance Cost
My name is Richard Vallefuoco with Ralph lauren. I have the Netflow Analyzer Pro Plus and believe I have maintenance on the product. How can I verify this? How much is it as I need to submit for next years budget.
How to Install the Eventlog Analyzer?
Hello, I just want ask if there is any LINK where i can see detailed and step by step procedure installing Eventlog Analyzer. Installation to integration. Please help! Thanks! Bob
Active Directory Seminar by ManageEngine at Dubai
Innovations in Active Directory & Exchange Management An ADSolutions exploratory seminar by ManageEngine and Elitser Technologies Hi! We invite you to attend "Innovations in Active Directory & Exchange Management", a seminar by ManageEngine and Elitser Technologies on the 17th of October,2011 between 9:00 AM and 2:00 PM at Dubai, UAE. You asked why? Well, are you: · Still struggling with age-old scripts to provision/ de-provision user accounts? · Lost in the maze of inactive user/computer
RMI Ports
I´d like to know if NetFlow Analyzer can read RMI ports
connection between applications
Hi how can make a connection between applications manager and sap?
How to Take Threshold
Dear All How to take Threshold from Traffic of a Cisco Routers or switches
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