Get total "non closed" calls
Hi,
I am trying to find a way to query the SupportCenter plus to give me the total number of "non closed calls", number of "unassigned requests" and if possible the number of requests assigned to each of our support reps.
The idea is to have this information on a screen on the wall of our call center
has this been done before? whats the process?
Thanks,
Mike
I am trying to find a way to query the SupportCenter plus to give me the total number of "non closed calls", number of "unassigned requests" and if possible the number of requests assigned to each of our support reps.
The idea is to have this information on a screen on the wall of our call center
has this been done before? whats the process?
Thanks,
Mike
Topic Participants
Michael Goodwin
SupportCenter Support
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