when I try to send an email back to the user fails. I found this in the log record.

 

 

 

com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[42]|: Exception while trying to send notification for Request ID : 6|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1134)
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:635)
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:604)
 at com.adventnet.servicedesk.notification.action.SDNotifyAction.execute(SDNotifyAction.java:328)
 at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
 at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:116)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:125)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:203)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Unknown Source)
Caused by: javax.mail.MessagingException: Exception reading response;
  nested exception is:
 javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
 at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462)
 at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1260)
 at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
 at javax.mail.Service.connect(Service.java:297)
 at javax.mail.Service.connect(Service.java:156)
 at javax.mail.Service.connect(Service.java:105)
 at javax.mail.Transport.send0(Transport.java:168)
 at javax.mail.Transport.send(Transport.java:98)
 at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1119)
 ... 62 more
Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
 at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(Unknown Source)
 at com.sun.net.ssl.internal.ssl.InputRecord.read(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)
 at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
 at com.sun.net.ssl.internal.ssl.AppInputStream.read(Unknown Source)
 at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
 at java.io.BufferedInputStream.fill(Unknown Source)
 at java.io.BufferedInputStream.read(Unknown Source)
 at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75)
 at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440)
 ... 70 more