connector opstor -> opmanager
Is there any plan to inplement a connector opstor -> opmanager ? like the on created for application manager? The aim for several companies is to have �one� gui for al monitored device. :?:
Is there a way to send email notices in plain text?
Many years ago this was the default, now they are sent as HTML but some of our messages go to cell phones that can't translate and i'd rather have plain text. Is there somewhere we can change this ?
Pre-defined E-mail Repsonses
In a similar way to Resolution Templates, it would be very useful to have E-mail Reply Templates. These would come in very useful, for example, if we have a site-wide issue and multiple users log requests. A Reply Template could inform the users of the same information "We're looking in to the problem etc etc" without have to tedisouly copy&paste and would ensure that whoever is dealing with the request provides the same information each time, avoiding confusion and wasted time. It would also
Duplicate Requester Entries
Hi, Something happened to our primary domain controller and had to switch to a different domain controller. SDP was changed to point to the backup controller, after which an AD scan was done. Now there are duplicate entries of the requesters. How can we resolve this issue of duplicate requester entries ? Thanks much, Jon
Notification Rules
Currently, when a Request is assigned to a Technician, the Technician can receive an e-mail notifying them of this. May this be more granula? It is a global setting now so it's either ON for all Technician or OFF for all. 2 or 3 of my Technicians like being e-mailed about Assigned Requestes but the other 2 or 3 don't and would like the feature turned off. In future releases, I propose the following: - Separate Notification Rules per Site - Turn Notification features ON or OFF for individual
Ticket/Technician Reports
Hi everyone. I'm trying to pull some basic reports out of the system (or, at least things I think would be basic), but I am not having much success. I've been able to use the report tools to get daily closed reports per technician and also number of tickets in each technician's queue. These are great (although I'd love to know the SQL query behind them to use them in Excel). My question is this, I've not been able to create a report showing the amount of tickets the technician has been assigned/picked
Hardware monitoring
Hi, I'm looking around regarding the scope of monitoring hardware failures using opmanager. Could someone provide me with some inputs or links which I can refer to. Thanks, Melvin
Hello About Linux in Application Manager
Hi We are using the Application Manger 9 for monitoring the Linux server. We are monitoring through SNMP But we have one problme in Linux that is of RAM use in the Physical Memory Utilization(%) it show 93 % usaged RAM but it in General it is of Disk Cache of Linux it is showing. We Require Free RAM like total memory used = total memory (.1.3.6.1.4.1.2021.4.5.0) - free memory (.1.3.6.1.4.1.2021.4.6.0) - memory used by anything else than disk cache = total memory (.1.3.6.1.4.1.2021.4.5.0) - free memory
Sharp MX Printers
We have a number of Sharp MX printers and they go offline at randem. Has any one had any luck monotoring Sharp printers? Sharp MX-M503N guy
Physical Memory Calculation
Hi does any one know how is actually the Physical Memory Calculated in The Linux server in Application Manager 9 version Reagrds Narendra
Migrate Database from MYSQL to MSSQL
I would like to move my OpManager database from MYSQL to SqlServer. Is there a documented (and supported) method to do this? Thanks, --rob
Contract Settings - Holidays
In the Contract Settings - Holiday, it's impossible to display data as is. It's unmanageable, as data is sorted by number... so you can't take a quick look and check if it's ok. Please remediate this ASAP! I'm also reenforcing the need of the CSV import of holidays, and, for me, every data should have that possibility! EC
Reboot Schedule Exclussion in OPManager
Hello, I am new to OPManager, I just installed version 8.0 I have 6 Citrix XenApp servers that I reboot everyday at the same time to clear up all sessions... How can I exclude these servers from notifications during the reboot schedule? is there a way to do this within OPManager? Thanks, Rafael
Mail Fetching not working
SupportCenter Plus. Version 7.9.0. Build Number: 7901 It's been ridiculously enoying to have to manually stop and restart multiple time a day in order to get new tickets from our mail server. We've been asked System Logs many time by SC+ helpdesk and so far they've not been able to fix the issue. Is this a know bug and are we going to continue manually stopping and restarting the mail fetching service? I would greatly appreciate a answer from SC+ Helpdesk Thank you.
SSO slow in Version 8016
Upgraded from version 7513 to version 8016. Followed the upgrade path. Went through the steps to create the SSO connection, had to run the vbscript on the DC to get a computer account created. When users logon with SSO it take around 20 seconds for the page to load. Anyone else experiencing this issue?
Automatically fill fields from an email?
Sorry if this has been asked a lot, I did not find a recent post about it... Is it possible to fill out a field based on the text in an email? For instance, the user fills out a form with a location and date/time, and have that information automatically entered into a custom or default field in Service Desk Plus? Thank you!
Some more options
Hello, we need some improvements in Desktop Central: 1. When I use "Custon Groups". The managed computers don't display in which group they are. I can only enter each group and find the server/s. 2. I need a report which deploymenttask are active on a managed computer. 3. On "Tools\Remote Shutdown" "Schedule Shutdown" the "Task name" is not complete visible. I only see the first 10 words. 4. When I use "Custom groups" to deploy patches (Auto patch management) and restart servers. Both system works
Problem with email command - add request not populating requester email
Hi, We have a form for online email submission of requests to service desk version 8.0.8016. The email command functionality works well by and large, but does not populate the requester email address in a minority (5%) of cases. When we first implemented the forms, we were on version 7 and the email command documentation advised the use of the @@REQUESTEREMAIL=@@ tag in the body of the email address. The administrator's guide in the new documentation says @@REQUESTERE-MAIL=@@ instead (note the
Cannot Make a Bulk Notification
When I go through the Notification Profile and Associate, I can go through Choose Profile -> Define Criteria -> Apply this profile all the time and when I click the "next", it shows "error" http://SERVER/admin/AddCriteria.do?SaveTimeWindow=true What can I do? It goes same for Quick configuration wizard.
How to deploy Adobe AIR file?
My company uses an application for our vendors that is installed as an Adobe AIR file. We also install it on some in-house users for support purposes. Is there a way to package an AIR file so it can be deployed via Desktop Central, rather than manually installing it one at a time?
DC agent error
Hello Folk, I'm DC beginer.. I've started testing DC and deployed the agent on several winxp machines for a week.. We noticed on more and more workstations when IT admins logged in them with local amdin rights they receive error messages in popup window about dcagentservice.exe application error.. wrong memory address etc.. Although the DC agents are working fine on the affected machines.. it wouldn't be a big problem if only the admin users can see this message but from today 2 normal users have
Creating custom action
Is it possible to create custom action for request? I mean actions in submenu on the right, where are "start timer, add notes, submit for approval, etc" located.I want to create an action to send "submit for approval" directly to one user, without entering his email in standart approval dialog box. Thanks.
Archiving
Is there a way to manually are requests? Also is there a way to archive change requests?
WMI diskqueuelength, which disk?
When I enable the WMI disk queue length monitor in OpManager (build) 8811, what disk is it providing data for? Can I specify which disk it is monitoring?
Active Directory Authentication FAILS
In previous version (6.x) of ELA, the AD Authentication piece worked fine. Now with 7.0 x64 it does not seem to want to work at all. I had it working initially 2 or 3 times, then it just...tanked. No clue or idea why. I went back thru all my settings, double-checked everything I could think of and ....NADA. Any ideas, anyone?
Interfaces do not show up on interface tab
i am unable to see the interface details for some of my devices. i can rediscover them and they display the details. i then click to add and they never appear. i have attached a doc that shows the steps i take.
Differences between reports and inventory
Clicking Inventory-> Software-> and look for office 2003 enterprise does not appear, but if you go to report -> report-user> software -> office 2003 enterprise looking if it appears. Its a bug ???
in menu mailbox content.
Hi anyone, when i;m try to set mailbox gathering why all mailbox not show up ? \\ Sincerely. Arif
Unable to remove a WAN RTT Monitor
Hi I'm trying to remove a WAN RTT Monitor and I'm unable to do so. The error I get is: [Exception in:/webclient/common/jsp/PageNavigation.jsp] null Not sure what it means but I'd very much like to be able to remove this monitor. Thanks. Rob
Performance monitor - single instance
I want to monitor a single instance under an OID. Specifically, OID .1.3.6.1.2.1.2.2.1.7 lists the following instances: ifAdminStatus.1 ifAdminStatus.4 ifAdminStatus.5 ifAdminStatus.6 ifAdminStatus.7 ifAdminStatus.8 I know if I query .1.3.6.1.2.1.2.2.1.7.5 in the MIB browser, this returns the results I require for that single instance. It is not possible to select this when setting up the monitor in the device template though. You can only select the parent OID. I'm perfectly happy to hack config
New OpManager install - Which version do i need to download?
We are licensed for OpManager Deluxe, but I only see Standalone and Enterprise versions on the support page. Which version do I need to download (64-bit Windows 2008 Server)?
Enabling SNMP
First time using OpManager. Is their a way of mass enabling snmp on computers that have it disabled? Over 75% of my computers in our network don't even have the snmp service showing under services. I know how to manually enable it in the add/remove features but with over 600 computers this will take me forever to accomplish this.
It takes very long to connect to EventLog Analyzer web console from a remote computer
If i haven't been using web console for a few days and then i try to login to it from a remote PC, then it shows the Login page (auto login is enabled) and then stays in Connecting.. stage for a few minutes or longer. If i try to login locally on the server, then it loads immediately (it usually starts a few script processes). I have noticed such stalls when i was just starting to setup everything and firewall was turned off. Now it is on, but if it would be the cause, then it won't work at all.
End user custom field not showing in template
Hello, We have a SDP8016 deployment. We are willing to show in the default request template the user email address. As this is not possible directly we have worked out this workaround: 1. Create a custom field for the user, type text. 2. While importing from AD assing to that user the mail AD field, so the field holds a 2 copy of the email address. 3. In the default request template we set that field not mandatory, not editable but visible to users. 4. We reimport users, so the field holds
Mobile application helpdesk
Hi Where can i find the mobile application for heldesk and instructions for it ?
Requester domain name change
Is it possible to change the domain name in a number of requesters' email addresses at the same time? We have about sixty requesters who have changed their domain name from xyz@company.co.uk to xyz@company.com. Of course at the moment each time they send a request through it is creating a new account for them. Can we change them en masse to the new .com domain and possibly identify duplicates (for deletion) at the same time? Thanks in advance - Terry
Assets not passing to Servicedesk
I have just set up servicedesk plus pro (30 day demo) and am slightly confused. I have configured the integration with desktop central but none of the assets I have already scanned are being passed across to servicedesk, Due to the fact I am probably being stupid, can someone put me out of my misery ?
AD and Local Authentication issue
Hello, I have a SDP 8016 deployment that imports users from 2 AD forests and also allows for user self-registration by sending an email. Those users obviously use SDP Local Authentication. We have realized that users in the AD are able to login with their AD credentials but also with the Local Authentication credentials. This seems to be a big security issue, as technicians have a dual login and the one from the Local Authentication has a trivial password (username=password). To reproduce
HP Proliant Servers - Extended monitoring
Wondering if anyone has done any custom or advanced monitoring with HP Proliant servers? I would specifically like to get more detailed monitoring of stuff like RAID status, drive status (from SMART?) etc. We have one particular server that has had issues with some drives. I have had to rely on running the ADU, but would like something to monitor the health of drives and notify us when there is drive errors, filesystem errors, etc..
Build 8015 and 8016 Dashboard issue
Hi, Dashboard in build 8015 and 8016 Requests by technician chart - technician name column does not have a heading and the technician names are cropped at 11 characters. Is this expected? I have verified this in FF3.6.20, IE8, IE9 and IE10 against both builds. Even the same if you click "View All" - there is loads of blank space in that column before the "Open Calls" count, but still cropped at 11 characters and ends in "..." Can we get this fixed? Thanks, Dean
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