(Solved) Priority colors shifted
Hello, I am reconfiguring the system and found some nice functions I never saw before. For instance the colors for priority. Now I have set the priority colors (see image 1). But when I show the priority field the colors are not according to the ones I have set (see image 2). Can you please fix the colors? Kind regards, Jarry
Categorize mails to accounts based on the sender's e-mail domain
I have seen the following as an added feature in the release notes for SD+ MSP 7605 however I am not sure where this is configured. MSPSDP-2476: Categorize mails to accounts based on the sender's e-mail domain Can someone point me in the right direction on how this works and how I can configure it. Regards Dale
Requester Details - When will we be able to modify
Hi, I am Trialing Service Desk Plus MSP version and one of the biggest pain points is not being able to modify or customise the requester details in an incident. Can you provide a definitive answer if this will be fixed or if there no plans to change it. If it is being looked into, can we have a estimation on when requester detail modification will be available. Thanks Tim.
Remove asset selection from new requests
Hi. Currently requesters can see assets that are not related to their site when creating a new request and selecting all assets. Can this be disabled or the asset block be removed from request templates? Thanks Morris
User Updates password but keeps receiving STEP notification
I've verified that the user successfully changed their password and is using their new password to authenticate in AD, but they continue to receive STEP notifications each day that their password is expiring. Ive updated to the latest version and it still does it. Any ideas?
Reply to a Request
When replying to a request in manage engine our system doesn't include the original email from the requester. When you forward a request the message is included. I've looked all over the options but cant see anywhere to enable this - is it an option? Thanks Matt
Business Unit Viewer vs Business Unit Administrator
currently, there is an option to make a support rep "business unit administrator". we have a few reps who need to VIEW the other BU's tickets (but should not have the right to modify anything in that BU). How can i make it possible for these reps to VIEW the other BU's tickets/solutions?
SDP e-mail repots problem
Hello, I have small problem with Service Desk Plus. I had a serviceman account in SDP and for his account was created report which was send at 8th in each month. After some time, the serviceman account was deleted and SDP (I think) deleted the entry abouth this report but the report itself is still active and is sending to non existing e-mail account ( so e-mail is returned to SPD). Someone have any idea how to fix that issue?
Close organization
I´m the administrator of a test environment, how do I close the organization and close the account in order to join my email account to the production environment?
Requester Login Name Auto-fill in "Requester Details" section of new incident
Dear Sir, We have all users imported from AD, and there is "login name" in the requester database. However, there is no such field in the requester details section of incident form. Is it possible that I can add one additional field which will auto-filled by login name when I choose the requester? Thanks a lot~ Regards, Alan
conversion from MYSQL to MSSQL
Hi I am moving OPManager from MYSQL to MSSQL but it seems to be taking a very long time. My MYSQL database was just under 6GB in size and it took about an hour to make backup of the database. I am now restoring it into MSSQL after following the instructions to change the database configuration. So far the restore has been going for 25hours and according to my MSSQL server so far 6.7GB of data has been restored. Are there any time lines on how long it should take to restore per GB and why does
Can users withdraw/close requests that they have made?
Hi, Can users withdraw/close requests that they have made? Thanks Martin
8015 Hotfix Released
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Following are the list of issues / changes addressed in this hotfix ( 8015 ) release. [ Please be informed that 8014 hotfix is an internal release and not uploaded in our website.] http://www.manageengine.com/products/service-desk/readme-8.0.html#8.7 Please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Storage issue in netflow analyzer
Hi all, I am using Netflow analyzer version 6.5 and facing storage problem. I am receiving auto generated mail regarding storage, I already checked the option "delete row date when free space is less then 45%" but i think it is not working well. Kindly tell me how i reduce or delete old row date in order to get rid of storage issue. I allocate 260 GB harddisk space for netflow. Regards, Arshad Ahmed
Inactive Users
Can I use ADManager Plus to generate a report to list users in the domain that have not logged on for say 60 days ?
HDD Totals and RAM totals not displayed
Hi guys, I seem to be having a issue on our reports with a few servers. I call the 2 objects in a sql script while drawing a report. OpManagerObject .RAMSIZE as RamTotalMB and OpManagerObject .HARDDISKSIZE as HardDiskTotalGB Most servers have this data but some dont. The usage report for ram utilization and disk utilization is correct. i also draw the free and use disk space on each machine and its also correct. Most servers are windows and are using WMI to collect the data. I have
error on Backup Scheduling
Hello, I'm using ServiceDesk Plus 7.0.0, but I've an error on Backup Scheduling, the backup is not being made, servicedesk automaticly start the task but then gives an error as you can see in the printscreen and doesnt create the backup file. The destination is for local disc. Best Regards,
Database Setup Wizard doesn't change username
Hi, I need to change the MS SQL login that is used by the SDP product to connect to our MS SQL database. The login has dbo permissions on the database. When I use the changeDBServer.bat utility to do this (see image below) it does not appear to change the login. I enter all the details and click the Test button, which is successful as it returns a message of 'Connection Established'. However, when I then click on the Save button nothing appears to happen. See below....
Service Desk Plus API
I've been doing some testing with SDP's API (retrieving, creating Requests, etc.). I really want to integrate this into our own Computer Inventory program. The one question I have (for now) is: how can I retrieve a list of valid values for fields like Category and Subcategory? Thanks, Derrick
Wrong Outbound Traffic
Hello, Support! I'm testing Netflow on Catalyst 6509. I've turned on "ip flow ingress" and "ip flow engress" on all needed vlan interfaces. Inbound statistics work quite well, but outbound traffic on some interfaces is shown wrong. For example, instead of 15 Mbps Netflow shows about 1 Mbps or even less. Some other interfaces are ok. I've tried to leave only "ip flow ingress" command on all vlan interfaces and upstreams and ip flow-export version 5, but the situation is same. Interesting fact is that
Custom Event Logging
Hello, First. Please forgive me if my question is not appropriate to OpsManager.. Is there a module or any plan to add custom events that can be entered by Standard User for tracking non-device events but still directly affect hardware performance. For example, an update to a Search Engine index can cause cache rebuild which can affect CPU, memory and network performance in a client/server setup. What I envision is a feature that allow users (especially business users) the ability to enter custom
Question for Password Manager
Dear Support We have customers following issues would be supported 2-way sync from device to PMP? -Mechanism to push information from the PMP resourse? AD-Integrated? SSO or other? - Password local user? - Management of the sites? DC DR model the overall design of the system DC / DR and the partition (region)? - User unknown login pass, but the device, set the duration pass.? - Information in the report (Approve) report in details? - Local Admin Password Management PC, displays a temporary local
Technician Group Listing
Is there a report or query that will list all of my technician groups and their members?
Can’t Add new Technician due to no available Accounts
I am trying to add a new Technician, however, the Available Accounts list is empty. So, when I try to save it says ‘Please Select an Account’. However, no Accounts are visible to be able to select. I have Account (at top right of screen) set to All Accounts. Technicians association for is set to 'All Sites’ All of our Sites are set to Refer to Default Settings. Perhaps I am trying to setup the system incorrectly. We need to have the following: Technicians and Technician Groups are associated
Change Implementor
Hi, How do we add technicians to being one of the Project Manager Implementors ? Thanks,
No Data Found
One particular server is failing to show any data.
SOLVED - Contracts (products)
Hello, Maybe this is a simple question, but: Where should we enter (in the admin panel) the products so they can be selected in the contracts option: "Apply Contract to" I looked through all the admin options but cannot find it anywhere (or at least I cannot make anything selectable there, I can only select "All Products". But I would like to order it a little on product type. At contract settings I cannot find it, and the product types at account settings also do not seem to do the trick. So any
ServiceDesk Plus - Change Admin domain
Hello, Migrated our systems to a new domain controller with a new domain. I'm having issues migrating ServiceDesk to the new domain. I've added it in Windows Domain Scan and Active Directory but the administrator is still listed under the old domain name in the technicians. Any thoughts?
API key received is not associated to any technician. Authentication failed.
I got the above REST response error message when trying to submit a ticket via REST API. I tried regenerate the API Key and also use different technician to generate Key. No luck. Please help. Richard
Can I generate netflow monthly report specific only Office-Hour. ?
Hi Support Team Can I generate netflow monthly report specific only Office-Hour. ? Thanks Ittiphol.C
Free SQL Health Monitor Window Issue
Good day, I've downloaded and run the Free SQL Health Monitor program, but something is wrong with the window sizing of the application. I get no scroll bars and cannot see the entire screen. I also cannot maximize the window. See picture below:
scanned assets - not detecting Office 2010 license
I've noticed that when assets are scanned either by network scanning or the installed agent, licenses for Office 2010 are not detected, while previous versions show up fine. Is this a known issue? And is there any idea of when this may be resolved?
Problem with integraton of vCenter
Hi, I would like to add our vCenter (4.1) in the latest AppManager, unfortunately it doesn't work. I can see in the vCenter log, that AppManager is trying to authenticate with username@127.0.0.1. Maybe this is the problem? I already checked the user/pw several times. Thanks in advance Martin
Unable to display graph on live Reports
Hi I recently just installed Firewall analyser. All the reports are working fine except for the Live Reports. There is no traffic display on the graphs Any idea on how to fix this? Thanks Regards Vincent
PMPAgent - Segmentation fault
hello. I tried to use: ManageEngine Password Manager Pro Version 6.4.0 Biuld Number 6401 it was installed on Ubuntu 10.10 with the kernel 2.6.35-22 #uname -a Linux pmp 2.6.35-22-generic #35-Ubuntu SMP Sat Oct 16 20:36:48 UTC 2010 i686 GNU/Linux I downloaded the Linux Agent via the web interface and installed it on the same other ubuntu server. installAgent-service.sh install - was ok installAgent-service.sh start -... due libssl and libcrypto error messages, I had to do: cd /usr/lib ln -s libcrypto.so.0.9.8
DeviceExpert Build 5570 Released
Hi, We are glad to announce the release of DeviceExpert build 5570. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5570 New Features and Enhancements Compliance Reports: Compliance Reports under 'Custom Reports' have been enhanced with the option to generate reports for specific rule, rule group or policy. Option for scheduling the reports is also available NTLM v2 Support: Earlier, Single SignOn worked
Form builder improvements - UI controls and layout
Are there any plans in the roadmap to improve the layout controls for the forms that we can build for service requests, incident types and (coming) change types? Once a certain number of controls is passed, it becomes helpful to be able to layout and group controls into logical groups. Without this ability the default of the tool to cram all controls into two columns makes the tool unusable. I feel this is a huge impediment to the effectiveness of SD and would like to know if this is on your radar.
Import a Single AD User into SDP
Add the ability to select a single user from AD to be imported into Service Desk Plus. Re-importing an entire OU does not always work out when you just need to add one user.
business map view
Can someone tell me how i can create a custom map or import a map to opmanager? Thank you in advance Best Sonnil
SMS Issue
Hi Folks, I have purchased OpManager 8 and have come to the stage of connecting a mobile. All of the mobiles in the list on the website are years old and need to be connected via serial cable. Does anyone know if you can just hook up a new mobile with USB. There has to be a simple way rather than going back to the dark ages!!!!! Cheers
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