Mail Fetching not working

Mail Fetching not working

SupportCenter Plus. Version 7.9.0. Build Number: 7901
 
It's been ridiculously enoying to have to manually stop and restart multiple time a day in order to get new tickets from our mail server. We've been asked System Logs many time by SC+ helpdesk and so far they've not been able to fix the issue. Is this a know bug and are we going to continue manually stopping and restarting the mail fetching service? I would greatly appreciate a answer from SC+ Helpdesk
 
Thank you.

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