Currently, when a Request is assigned to a Technician, the Technician can receive an e-mail notifying them of this.

May this be more granula? It is a global setting now so it's either ON for all Technician or OFF for all.

 

2 or 3 of my Technicians like being e-mailed about Assigned Requestes but the other 2 or 3 don't and would like the feature turned off.

 

In future releases, I propose the following:

 

- Separate Notification Rules per Site

- Turn Notification features ON or OFF for individual Technicians

- 'Assigned by' option so Technicians can easily see who the Request came from.

 

Keep up the great work guys. :)