Problem with email command - add request not populating requester email
Hi,
We have a form for online email submission of requests to service desk version 8.0.8016. The email command functionality works well by and large, but does not populate the requester email address in a minority (5%) of cases. When we first implemented the forms, we were on version 7 and the email command documentation advised the use of the @@REQUESTEREMAIL=@@ tag in the body of the email address. The administrator's guide in the new documentation says @@REQUESTERE-MAIL=@@ instead (note the addition of the hyphen).
Is the mail command functionality changed in the new version to use the new tag?
If so, why would the API still be working in the majority of cases?
I would appreciate if anyone could offer guidance before I venture to change all of our forms.
Thank you.
We have a form for online email submission of requests to service desk version 8.0.8016. The email command functionality works well by and large, but does not populate the requester email address in a minority (5%) of cases. When we first implemented the forms, we were on version 7 and the email command documentation advised the use of the @@REQUESTEREMAIL=@@ tag in the body of the email address. The administrator's guide in the new documentation says @@REQUESTERE-MAIL=@@ instead (note the addition of the hyphen).
Is the mail command functionality changed in the new version to use the new tag?
If so, why would the API still be working in the majority of cases?
I would appreciate if anyone could offer guidance before I venture to change all of our forms.
Thank you.