Service Requests Matrix Report
I tried to create a matrix report specific to Service Requests, with the aim of grouping the requests by service category and request template. This due to the fact that the service request template is not one of the options you can select while creating the custom report. I can create a report showing how many Application Log-in service requests were received but can't have any further breakdown. I waited for a few patches and this issue is till there. Very annoying.
problem of J2EE Web Transactions
Hello, I have trouble adding Monitor J2EE Web Transactions, please have a look. the error message is : [Service is not running. Web Transaction Agent may not have been deployed. Root Cause: Service port 55555 not accessible from lzz ] Now WebTransactionAgent.jar is in "C:\apache-tomcat-6.0.29\WebTransactionAgent.jar" and in my catalina.bat(C:\apache-tomcat-6.0.29\bin\catalina.bat) i write: set JAVA_OPTS=%JAVA_OPTS% -javaagent:C:\apache-tomcat-6.0.29\WebTransactionAgent.jar rem ----- Execute
Problem/Change ID Customization
Hi, I would like to ask if the Problem/Change ID is also customizable? I want to start my Change Request to CR000001 can this be possible? please advise. Thanks, Mac
dollar tags
hi deras i use application manager 9 and in its document explain that we can not use $HOSTNAME and $HOSTIP fot ping monitor and URL monitor in our actions,so i have an action ta it use for hosts alarm and ping monitor and url monitor and DNS monitor and i use fot that action $HOSNAME that it is usefull for hosts alarm and dans so what do i do instead of $HOSTNAME and $HOSTIP in ping and url monitor? because i want to have ip address in my emial that send for my action,what do i do??? tanx so much
Undelete or Restore Issues
If a Tech deletes an issue what happens to the data? Is it removed from the database or is it handled in a manner that is friendly with restoration of that deleted issue? I understand that backups can be restored and that is not what I'm asking.
Customise Requester Details - How to
I need to be able to modify the requester details, to suit our support model, when adding a new incident How can this be done? Thanks Tim.
IN desktop central how do i deploy second wednesday of the month?
IN desktop central how do i deploy second wednesday of the month?
Firefox 6 Software Deployment
I'm trying to use Desktop Central to deploy Firefox 6 to a test machine. If I can get it to work I'll be using it to deploy to 100+ machines. However, I'm having a lot of difficulties getting it to install properly. I set up an installation package to a public folder on a server that everyone has access to and put the Firefox 6 Installer exe within. I also set up a configuration that uses a domain admin account just in case it ran into permission issues. It is deployed when it detects me sign into
mandatory Tasks
How can I create mandatory tasks inside service catalog instead of letting the requester choose which one to be included?
Mail Fetching stopped
every day the Mail Fetching stopped at no reason as well as the scheduled reports. and I have to restart the service for the mail to be fetched and the scheduled reports to be sent. any help would be appreciated.
Database repair taking long time
I stopped services and then ran the repairdb.bat and see this: myisamchk: MyISAM file ..\mysql\data\OpManagerDB\statsdata_hourly.MYI myisamchk: warning: Table is marked as crashed myisamchk: warning: 1 clients is using or hasn't closed the table properly how long shoud it take to repair the db? Show I see more than this or is the process hung? It's a big db and I'm running it on a server with all the latest service packs.
How to create a customer view displaying only one interface of switch?
Hello, It's possible create a view/map displaying only one interface (graphs/details) from switch device to a specific customer? E.g: Three customers in same switch device and different interfaces, each one, viewing only your own graph of bandwidth usage. I tried to create a Business View (and user login) but it display all interfaces of switch device. Thanks, Elson.
DesktopCentral enhancement ideas
1.) Ability to scan Lenovo/IBM hardware warranty 2.) Ability to clone configurations with only "Successful" computers included. Right now we only have the option for none, failed, or all. 3.) Ability to make software prohibited but hidden from the user prompt when it is discovered. I like to add software to prohibited so I can easily track it when it gets uninstalled but I don't want the user to be prompted/notified. Thank you!
Desktop Central would not come up after changing the patch management store location
Followed the instruction to change the store location. Restarted the service and the Desktop Central would not come up. Event log shows Event ID 3299 The Apache service named reported the following error: >>> <Directory "//sunsydfs04/it2$/setup/"> path is invalid.
make a network map using seed device function
Dears I can discover core switch and others switch. I try to make a networks map by search seed device, but it fails..as below capture image. The error message is "No switch links found for this device. " Who can help me? thank a lot...
Query Error (KPI report :based on group and technician)
This query doesn't work in build 8013 for MSSQL (https://forums.manageengine.com/#Topic/49000005072090) SELECT au.FIRST_NAME 'Technician', qd2.QUEUENAME "Group", (SELECT COUNT(wo4.WORKORDERID) FROM Workorder_Threaded wot4 INNER JOIN workorder wo4 ON wo4.WORKORDERID=wot4.WORKORDERID LEFT JOIN WorkOrderStates wos4 ON wos4.WORKORDERID=wo4.WORKORDERID LEFT JOIN WorkOrder_Queue woq4 ON wo4.WORKORDERID=woq4.WORKORDERID LEFT JOIN QueueDefinition qd4 ON woq4.QUEUEID=qd4.QUEUEID WHERE (wot4.THD_WOID=wot4.WORKORDERID)
Query Error (Re: Resolved time Report)
Hi, https://forums.manageengine.com/topic/resolved-time-report The query above for MSSQL produces the following error in build 8013 - MSSQL: java.sql.SQLException: Operand type clash: ntext is incompatible with tinyint at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781) at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224) at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628)
automatic assignment of technicians
With respect to the service desk plus ManageEngine system has the option of automatic assignment of technicians could say that technical limits have to exclude, or until I can exclude few technicians. Data: Application ServiceDesk Plus Enterprise 8.0 Version: 8000
forward using SNMP
Hi, I didn't saw it on the docs. I'de like to forward using SNMP all of the alerts that has critical \ major severity. the idea is that I use opmanager as MLM and would like to forwards relevant alarms to my NOC (MOM). how can I do it (I saw only Email is supported)?
Opmanager Restore Procedure
Hi there How can i restore opmanager mysql database. Databased crashed and i want to restore without reisntalling application. Please help.. I do have opmanager backup directorey.. Thanks Mpumzi
Service Desk Plus-Want Technicians to be Requestors as well
I would like for my technicians to be able to submit requests via the Service Catalog in Service Desk Plus. How can I setup to the system to allow this to occur?
Keyword search in Requests should search in resolution/notes
Most users describe their issues in very basic terms, such that many different issues might get described as "computer crashed" or "Having problems printing". It is in the resolution or notes that the technician is able to more specifically describe the problem. Currently, performing a keyword search in Requests only produces results where the keyword appears in the title and description of the request. Changing the search to look into the resolution and notes as well would allow the technicians
ServiceDesk: Approvals tab - Description field
I have a question about the Description field under the Approvals tab. When the approver adds comments it displays under Description to a detail, but only part of it displays. While I can read the entire description by hovering over it, I would like to copy and paste it. Is there another location (within the Service Desk) that will display the entire contents of this field? Here is an example: Request 47262. The full description (aka Comments) was “We are able to provide only one set of equipment
AD Self-Service Plus Users can register questions, but cannot change them later on
When a user registers on the system, he/she is able to select the questions wanted to be used to later be challanged with. The problem is: how to replace these questions with new ones? Seems like when a person logs on, after having registered, all they get to update is AD information (Self-Uddate), change the AD Password, and sign out. What is wrong and where are the settings that will allow me to change/modify this so users can change their current registered questions. Thanks Bolivar
Failed to receive 20 Item(s) as the Max Number of IT Assets
WTF.... I've just tried to recieve an PO order of 20 sticks of ram, and get this... Failed to receive 20 Item(s) as the Max Number of IT Assets exceeds the license!!! Why is there a limit? What is the limit? I've sent an email to support but havent gotten a reply or acknowledgement of the request.
Customer Portal - Language Options
Currently, customer portal language depends on browser language. For customers who are not technical or speak English, there should be an manual option for users to change the language, like this:
Winlogon screen top banner image change?
Hi all, I was curious if there was a way to customize the ADSelfService installer so that it replaces the banner at the top of the Windows XP Winlogon screen, aka , with an image we specify. I've been able to customize all of the settings and whatnot that we want other than that, but can't find any image files or anything like that inside the MSI that could theoretically be replaced.
Unable to import IIS W3C Web Server Logs or MSSQL Logs
When attempting both a local or remote import of IIS W3C Web Server Logs or MSSQL Logs the import always fails with a message "Import of log file failed!"; however Importing IIS W3C FTP Log's works fine every time. All three logs are from the same server. I have checked and confirmed that IIS is logging in W3C Extended Log File Format. I’ve also tested this from both a 2008 Server Running IIS 7 with SQL Server 2008 and a 2003 Server Running IIS 6 with SQL Server 2005. Previously running EventLog
upgrade from Netflow analyser 7 to netflow analyser 9
Hi I upgraded netflow analyser version 7 to 9, but the GUI is stuck with the version 7. All the backend services (tomcat and mysql) have been upgraded properly though. Any thought ?
Improvements to Solutions Module
Hi, Two things I'd like to see improved/changed with the Solutions part of the program: 1. When Searching Solutions from the Resolution tab, if you choose a solution which has an attachment, the attachment does not get attached to the ticket. I suppose to make this work, the Resolution form would need to permit attachments itself, which would be a helpful feature anyway. 2. Could the "Topic" drop-down when creating a solution use the category/subcategory/item data that already exists in the
64 Bit Linux Agent
I am currently evaluating PMP for my environment and I am wondering if there is a 64 bit agent for Linux? If not, is there source I can compile myself for the agent?
How to configure extra ldap field map
One enhancement in 8015 is: SDF-36318 : Support to map user defined fields from LDAP to requester fields, during the requester import. For now this configuration is available only as a database configuration. Anybody knows howto do this configuration. Thanks
Error when adding URL Monitor
When I add a new URL monitor through 'Admin | URL Monitors | Add ', I complete the form (URL Name, Address, interval, time out, send alert to, unavailable, match content (check now) and click OK, I end up on a blank page with a URL of http://localhost:8060/admin/ConfigURL.do. This happens when I execute against localhost on the OpManager server, from a remote browser, using different browsers (Firefox, Chrome, IE) and IE in compatibility mode, as a trusted site, etc. After receiving the blank page
Adding a Protocol by destination IP address
Is there any way to create a protocol based on source/destination ip address? I would like to get more visibility into our exchange environment but it uses random ports. Thanks!
Schedule reports
Hi. I got several scheduled reports, but since last week they are no longer being generated. I've tried to delete and recreate them but didn't work. Anyone can help me? Thanks. Antonio.
ServiceDesk Plus host URL
We have SD+ working fine from http:\\helpdesk:8080 but wish to present SD+ also on another URL e.g. zzzhelpdesk:8080 ( this is because on a seperate site they already have another entry for "helpdesk" in their DNS) ( and change the notification emails accordingly to come from zzzhelpdesk:8080) I understand there is an URL Alias setting within the Admin, Self serve settings, but will this change the email notification template to the new address? Any help would be appreciated
Is it possible to add a Device type?
Hi there, is it possible to add a Device type? I found that Oputils Device Type list doesn't include FreeBSD, VMware and other devices I have in my network. Regards, Juan Pablo Baserga
switch port mapper for catalyst 4507R not displaying MAC addresses
I'm running OpUtils Professional 5.8 #58027. I'm using snmp v2 to perform switch port mapper but some interfaces show up as Used/Up with not mac or ip address displayed. If i go to the CLI of the switch, it is very obvious that both are available ... here's an example of the output in the web interface with the corresponding CLI output: MDF-4507R#sh mac- int f4/5 Unicast Entries vlan mac address type protocols port -------+---------------+--------+---------------------+--------------------
Restore a database
Hi, i had a problem in my SupportCenter when restore the DB it give me a error "Unable to restore database : Unexpected end of ZLIB input stream" i try several backups always in the version 7701. Thanks and regards, Bruno Rodrigues
Support Rep / License problem
Hi, i have a support rep with AD-login "pf.m". This was working fine. Now i wanted to add a contact with the same name. When i did this, the system asked me if it should link it to the existing support rep. I agreed to this. Afterwards a delete the contact again and also the support rep was deleted. I don't know why. So I wanted to add the support rep again. This was working. Then a tried to activate "enable AD login". But I always get following error: "no more support reps left on your license".
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