Failover not failing back
Hi, i just installed Opmanager EE and 'im trying to make failover and failback work with the central server (ver 8.8.10). I'm following these instructions: http://www.manageengine.com/network-monitoring/help/userguide/configure_failover_support.html When i installed the secondary server and i arrived to the ReplicateDB.bat part, beside the fact that the port was 13307 and not 13306 as in the documentation, i got an error saying the stand by server could not connect to the primary, but if i mysqled
Spontaneous Failover
Hi OpManager Team, I've a problem with the failover feature again. Attached you find the log files from primary and standby server. https://rapidshare.com/files/108806014/110830_Primary_logs.zip https://rapidshare.com/files/3757454815/110830_Standby_logs.zip The failover task occurred on 2011/08/24, 9:41 (in Primary wrapper.log) and 9:44 (in Standby wrapper.log). It is not understandable for me, why the failover started. Maybe you can read more information from the other log files and give me a advice,
Purchase Order Generation...
We are using version 7.0.0 Build 7020 and are trying to use the Purchase Order area but are stuck in that technicians can't create orders because they can't add products, etc. Is there a way to give users that kind of access? Thanks.
Request additional fields
I just downloaded the free SD version to test it out. I created a couple of additional fields but I don't see them when creating a new request... Thanks.
Local administrator account
The domain controller configured in Servicedesk is no longer available. We are unable to logon to service desk to change the LDAP settings. I have found the article in the FAQ on how to reset the local admin password but when I run the initial query to enumerate the users, it only returns the configured LDAP users and not a local administrator account. How do I recreate the local administrator account, or how do I change the LDAP details from a SQL query? Thanks
Cant Start service
Before this error appear, i wanted to move servicedesk to another server. I perform this steps: 1. Backup data old server 2. Clean instalation new server 3. Restore data, new server but the service could not start, reporting this error: Unclean shutdown of previous run.
Report combining Service Requests and Changes
I am looking for a report that will combine the Service Request with a Change Request that was spawned from it. I need to be able to show the following fields: Service Request Number Category Subcategory Requestor Subject Descritpion Techinican Change Request Number Change Type I will need to be able to filter on Category and Change Type. Would you be able to help?
ADSelfService Enrollment Questions
Is it possible for users to put in their own questions and answers instead of the standard list of questions in ADSelfService?
Monitoring Virtual Exchange
Is there a way to monitor exchange monitors if the server in question is a virtual server? We have a virtual exchange 2010 server. It shows up under the "Virtual Devices" category. I add the exchange monitors but it never gets any data. When I test the credentials, they pass. Any suggestions? Eric
cannot see my new environment for OP manager
i installed OP manager in another linux box and wanted to migrate my environment(all configs) from my old box to my new one. i copied the files /opt/ManageEngine/OpManager/users /opt/ManageEngine/OpManager/conf /opt/ManageEngine/OpManager/mysql/data from the old to new box but when i log into OP Manager hosted in the new box, nothing had been migrated. Kindly assist. am stuck :-(
Change multiple router names
Hello, I am using NFA 9.1, and I have to modify hundreds of router names and speed. As I have a CSV file containing nominal router names, router alias and speed, is there a way to apply changes using those informations into that file? Specific command on CLI or script, etc... Thanks in advance for your help. Francisco.
ERROR dcconfig.exe 0x000019ff.
Hello. I`ve just reinstalled desktop central on my server 2003 SBS, because it crashed. After I did it on remote computers (with reinstalled DCAgent) error appears only two times after user log on and after user log off. Event log 1004 application error dcconfig.exe, version 0.0.0.0 dcconfig.exe, version 0.0.0.0, error address 0x000019ff. Thanks.
DC Service wont start after 70239 Update
I have just updated to 70239 but am now unable to start Desktop Central. Has anyone else seen this issue ?
Request Closing Rules per site
Hi I would like to know, if there is a way to configure Request Closing Rules per site. In effect, we are billing our interventions for some sites only. So it would be nice to be able to force technicians by filling out mandatory fields for closing request (i.e. to add work logs) for requests regarding the selected sites. Thanks for any feedback regards, Marc Ludwig
Use multiple incoming e-mailadresses
Today our IT-department use SDP for support. But in an effort to bring more of the oganization into ITIL our HR-department wantto have a servicedesk. The thing about this is that HR handles sensitive cases and our technicians are not supposed to see any of it. So we need a way to sort and categorize these tickets automatic via Business Rules or some other way. In Business Rules you can set up rules for based on the mail header(Subject, From, CC and To). The problem is that as far as I have seen it
SDP Upgrading: does Upgrading have impacts to customize information or not?
I have read the topic about upgrading from this link http://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1 it's talking about Upgrading need to upgrade from version to version and it doesn't talk about impact to customization. Does anyone please tell me about impact from Upgrading to customization fields? Best regards, Songtham.
Complete Newbie - trouble getting started
I’m a complete newbie to OpManager, and even anything related to the us of SNMP, and am having trouble getting started with the setup. I’ve discovered devices, categorised some of them as Servers (Vendor: Hewlet Packard; category: server; Type: HP Prolient Server). I’ve enabled SNMP on the servers. I’m really not sure what the SNMP setting are supposed to be on the servers but on the Security Tab I’ve set up the Community name as ‘Public (which is the SNMP credential I gather opmanager is using)
Complete Port List
Hello, I'm looking for a complete list of TCP ports I need to have open on the CLIENT (not server) firewall when the agent is installed on the Local Network (not remote). The initial install goes though, but no communication is functioning afterwards. ie. An inventory scan generated from the Server Console times out. Configuration changes (patch installation) are never picked up. Separately, I am also looking for a complete TCP port list for my REMOTE CLIENT's (not server) firewall as well.
Time shown on requests is incorrect
The system time on Service Desk plus shows correctly in the top right bar. But on all requests the time shows as an hour behind. Is there a way of correcting this on service desk so the requests time shown matches the system time? See attachment example. The reqeust was actually logged at 10:03 not 9:03.
Linux memory utilization
I have a server running out of memory but I can't get an alert from app manager because it shows the memory usage at 5%. here is the free command. You can see that 80% of the memory is in used buffers. but app manager is still showing 5%. This is version 8300 free total used free shared buffers cached Mem: 8059408 6104464 1954944 0 14532 5615964 -/+ buffers/cache: 473968 7585440 Swap: 4658840 4398376 260464 Ray Carlino
I would like to be able to monitor a group of ports from Cisco 6500 switch how can you do that with OpManager ?
I would like to be able to monitor a group of ports from Cisco 6500 switch how can you do that with OpManager ?
Switch Port Mapper VLANs Allowed on Interface
Hello. I am trying to audit all vlan information in a cisco switched network that contains over 100 switches. Could you answer the following question. Can Switch Port Mapper display a column to show allowed vlans on a particular trunk interface. This would be useful to map the vlans in our network. Regards Paul.
REST API Problem
Hi, I'm trying to use the REST API i get 401 Unauthorized How do I use the REST API and have single sign on enabled at the same time? I am using c# client app.
Enable LDAP authentication failing
(Posted this question in the Zoho Support forum yesterday in error) Getting error: Could not enable LDAP Authentication. Ensure Domain Controller is configured for at least one of the Imported Domains. I am however able to import users with current ldap credentials. I am using openldap Address/port: ldaps://xxxxxx:636 (had to add ldap server ca cert into keystore to get this going) I have tried both the 'LDAP Server Type' as openldap as well as 'others'. 'Others' config options: Login attr: uid Mail
Service Desk Plus : Future Request
Dashboard: Is there any way to refresh dashboard automatically in Service Desk Plus??
Create a printed label from SD+ request details?
Good Morning Manage Engine Community We're running SD+ Professional Version 8.0.0 Build 8015. When a request is received/created for a repair to a notebook or associated assets, we would like to create a printed label showing the User Name/Job Ref/Date of request so that it can be stuck to the notebook case whilst waiting for repair. Has anyone been able to produce this? Regards ejt999
Tasks template in request templates not being created
Hello, We have an SDP8016 deployment. We are using the default request template, where we have added some tasks to be included with each request. When we create a request, even if we mark the tasks to be created, they don´t appear in the tasks tab (the task tab doesn´t appear initially). We are able then to add tasks manually or from task templates if we open the request and execute the Add task operation, but default tasks for the Default requests don´t show.
Dial CPU Utilization and Memory no working
The Dials for cisco routers working ok, but no working for huawei router. The MIB for huawei is diferent, how i can edit these dials for huawei router. Please, any idea about this item. Regards, Miguel
Opmanager mail server and sms settings
Dear Kevin i am not able to set the Mail server setting as customer details setting is listed below could any one tell me what i do, file is attached where i have set this mail server setting and server is hosted in Google mail. also i have connect the modem with server for SMS service and we are not able to set the sms setting on Opmanager could any one brief me about sms messages sating how it will work? Running Email Server on Google Mail Account hosted on gmail Incoming server
Traffic utilization doesn't show anything
Dears, I am testing the trial for Netflow Analyzer and I am facing this problem at Traffic > utilization When I click in utilization, default tab is SPEED then, I clicked in utilization and nothing happens.... thanks for any help congratulations to everyone for the great forum. Fabio
could be exchange reporter installed in x64bit. ?
Hello, whether exchangereporter can be installed in Windows server 2008 enterprise edition x64bit ? Sincerely, Arif
pfSense Support (built on freeBSD)
I wish to manage / view logs from my pfSense firewall. I have the demo of FWA installed, but the first time my router connected to it, FWA indicated that it had "unparsed records" - that the logs were not in the correct format. I tried to make changes to my pfSense firewall logging, and now FWA says that no firewall is connecting - I also have KIWI set up on a different machine, and the pfSense router IS sending to it, but when I change the address to send to my FWA machine, it does not seem to
Business Rules
Dear Reader, I would like to propose an idea regarding the Business Rules. It would be nice to have the options 'Not Assigned" in the selections. Now we have a business rule to put a request on a specific group if it has a specific Category, but we also want to include 'Not Assigned' requests to one of the groups. Well, hope to find this in a future release soon. Best Regards, Nick
no custom monitors (temparature) for vmware template
Hi, At the moment it isn't possible to add custom monitors to the vmware hosts when running in the vsphere plugin environment. I would like to see the hardware status shown in virtual center also to be shown in opmanager. Or if that isn't possible, to have the ability to add custom monitors to the vmware hosts. Any comments on this ?
Virtualization
Hi, is it possible to virtualize OpManager with VMWare Vsphere5 or Microsoft Hyperware? Best regards Philip
Tasks: Add work log
It would be nice to have a work log attached to the tasks. When a new user is created within our organization there are six of us that create accounts in different systems. We have tried to use the work log with tasks, however, the tasks are sent to the different technicians but all they can do is close the task. They cannot add a work log for their time without doing searches on the system to find the main task which is always assigned to a different helpdesk coordinator. I would also like
mysql to ms sql conversion, data retention
when you change your db to ms sql from mysql does the conversion script retain configuration and ticket information including counters? /kdl
32 bit to 64 bit conversion
I see there is a new 64bit version of AD Man Plus. I would really like to use the 64bit version...how do I convert my backed from the 32 bit version to be able to import it to the 64 bit version.
Agent Version
What is the current version of Agent for ServiceDesk Plus? As in our network we seem to have 4 different version's 1.0.4-1.0.7 and on my ServiceDesk screen it shows latest version as 1.0.5. I am gathering part of the problem is we are also currently running Asset Explorer which I gather is the cause of the wide range of versions. But this is causing a problem for as when our customer support group tries to remote control peoples computers they are not able to connect to people who have different
Unable to Login & View Tickets
Hi, Well yesterday onward suddenly my support center stop accepting my helpdesk user acccounts even i am unable to login with administrator as well, once i am trying to reset the admin password it will not work beside i restore from backup and than again helpdesk is working fine but again after few hours again i am facing the same error so please advise Thanks Adnan
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