Help with Business Rules : assigning a Rep and an SLA at the same time.
Hi, I currently use the Business Rules to assign jobs to a Support Rep based on the domain of the email address of the person logging the job. Each Rep generaly looks after a set of customers. There is a rule for each Rep with a long list of domains as a match criteria. Maintaining this or making a change while a Rep is on leave is cumbersome. I would also also like to assign an SLA to the job so I can take advantage of the escalations. The SLA is based on the contract we have with the client.
Auto Assign Contracts
Hi, The new "Info" that pops up when no contract is assigned to a request is fine. But why doesnt the software auto assign contracts when selecting a product? I have asked this before but never really understod why. Ex. Customer has 3 products at our compagny. When selecting Product 1, the contract assigned to that product under the customer should automaticly be assigned! IF theres no contract that can be applyed, then its because the customer does not have this product at our compagny, therefor
how to changing logo admanager plus with company logo ?
Hi Anyone, would you help me about how to changing logo admanager plus with company logo ? because when i'm tried to changing C:\Managengine\admanagerplus\webapps\adsm\logo.gif with company logo then logo in web console adm plus changing with red crosses not show up company logo. anyone can help me ? Sincerely, Arif
Google Maps settings not saved
Hello, We recently re-installed our OpManager server due to a crash of the old one. We were able to access the flat files and managed to get all data back and everything works great, but when we open the Google Maps Widget, which has several devices in it, it always starts with a view somewhere in the US. I "relocated" the view several times, but it doesn't seem to save the view. We are using the latest build (8812). I upgraded the new server after the data was restored from version 8811, on which
Report - Request with Resolved Status but no resolved timestamp
Hi We have an issue where when a request is raised and resolved at the same time the resolved timestamp does not get set. This means that the request will never close as we set to autoclose after 7 days of being resolved. Could you provide me with a report in MSSQL that will show requests that have the status of resolved but no resolved timestamp. Thanks Mike
Custom Report - Approved Incidents
Hello, I am currently running a query to generate a report for the approved incidents by the approver. I need some help changing it so it does not show the incidents where the approver is "Not Assigned". I also need it to only pull the approved incidents from the previous month so the report can run on the first of every month to provide proper status. Here is the query i'm using now: SELECT wo.WORKORDERID 'Request ID',aau.FIRST_NAME 'Requester',rtdef.NAME 'Request Type',wo.TITLE 'Subject',ti.FIRST_NAME
Help for Proxy WMI and service of DCOM..
Good morning. I'm new to the community, my Name is Ivan Ruotolo, I'am writing to ask if you can tell me how can I monitor a service via DCOM ManageEngine (application manager). And another question ... I would use the Application Manager and use it as a proxy for agentless WMI to manage all of this proxy, a fax like Nagios, with its proxy nrpe_NT .. Someone more experienced than me could give me some manual? Thank you and good job .. P.S. The environment and microsoft totally.
Removing notification
I set up a notification for a user on all switches and the user no longer needs to monitor the switches. He is set up with other devices and they need to stay. I can select the group go into notifications and un-check everything and he is no longer notified but his name is still in the notification tab on all of the devices. Is there a way to remove the name from the notification tab?
iphone issue
we have one technician that can't login to service desk plus (build 8016) on their IPhone 4. They get a message that says: "You cannot login. Only technicians allowed to login". We have confirmed that they are a tech. Any ideas? thanks
Task issue in the Problem
Team, I created a test task for a problem. ServiceDesk sent email. I see in this email a bad link: Задача связана с http://tst-sd1/ProblemDetails.cc?ProblemID=117 Ссылка на задачу: http://tst-sd1/tasks/CUDTask.jsp?TASKID=24045&MODE=Edit Second link is ok. First link is bad. When you choose that, your browser will be looped. Link must be as http://tst-sd1/ProblemDetails.cc?PROBLEMID=117 Please check and fix. Thanks.
How to export all emails
Hi, We have about 19k email that we want to export on an excel spreadsheet. When I click on contact we can only use the import function and we can only view 100 emails at a time. Is there an easier way of doing so? Thanks
Hyper-V Monitoring
I see that OpManager supports VMWare monitoring. Now that Microsoft has released Hyper-V (Microsoft's competitor to VMWare), will OpManager be providing direct support as it does for SQL, Exchange, and VMWare monitors?
servicedesk/facilitiesdesk on same server
Hello - Our facilites department want to purchase the facilitiesdesk software. We already have servicedesk on our management server - is it possible to have them both installed on the same box, or is it not recommened? We use mysql db's. thanks Pete
How Can i View the Network Topology of my Entire Network being monitored by OPManager
How Can i View the Network Topology of my Entire Network being monitored by OPManager?
Better License Management
I propose to change the default behavior of "manage every interface than is contained in flow up to limiting counter" to "don't manage any interface, but allow administrator to change this state". Alternative solution is to allow administrator to set "default manage" or "default unmanage" in the global settings. If you have thousands of interfaces there is no better way, because you may want to manage only specific interface, but other are wasting the licenses.
Screen Shots from Outlook 2010
Hello, When a user submitts a request via Email that contains a screen shot or other image all we are able to see in the request is the place holder. (The box with a red x) we are not receiving the image is there anything that can be done about this?
AD Manager Plus ver 5 cant display on explorer using IE9
AD Manger Plus has stopped displaying. at the status bar it shows that it is running but it can not display, i do not get even the prompt for login! i am using IE9. please assist solution to this problem.
Category is not set, when tickets are opened over e-mail
Hi, since Build 7.9.00 the field category is not set to the default-value when a new ticket is created trough e-mail. What can i do? tx
Fix for Agent side dcconfig pop-up - 70239
Hi All Greetings from Desktop Central Technical Support Team. We had reports of Agent side dcconfig.exe pop-up issues recorded in support. Further on investation, the development team has identified and fixed this. Please use the below link to download this Hotfix Download (70239) http://bonitas.zohocorp.com/7302998/desktopcentral/08Sep2011/ManageEngine_Desktop_Central_7_0_0_SP-2_39.ppm For instructions to install hotfix, please refer the following web site: http://manageengine.adventnet.com/products/desktop-central/service-packs.html#instructions
Sample company od sample data
With most software like this a sample company or data is supplied however it does not seem to be with this software. What am I missing something.
No OUT TRAFFIC
I have an emulated Cisco 3600 router in GNS3 reporting to a Netflow Analyzer Pro trial license. Netflow analyzer shows in traffic, but no out traffic. The router that is reporting to Netflow Analyzer (R3) is connected to another 3660 GNS3 router on port f0/0. The other router has IP SLAs configured to send pings to R3. R3 is connected to the Netflow Analyzer server through int f1/0. I see that most of the problems with OUT TRAFFIC are due to not configuring the route-cache flow on all interfaces.
Asset Management
Perhaps for the next update... when creating Dynamic Asset Groups, could an option be to automatically assign to a group based on Asset Name? This would make filing assets much easier.
How to montitor HornetQ JMS server from application manager ??
Is there a way we can monitor the HornetQ JMS server using jmx ?? We have enabled the jmx from hornetQ. I am able to connect to HornetQ from remote machines by using jconsole. But unable to monitor from AppManager. Thanks, Satheesh
How to show the 'old school' quick add request
Hi All, We had with older versions the possibility of quickly add a request from the main page. This windows (at the left) has disappeared, how could I restore it ? Sorry for my poor English ... Thanks. Regards, Romain Guillaume.
Try to log in to SDP using LDAP it always says user or password is incorrect!!
I have setup LDAP in the SDP,The version is 8.0 build 8016 and have gotten a successful import of users, however when I enable LDAP Auth. and try to log in to SDP using LDAP it always says user or password is incorrect.why?
AIX Monitoring using CLI
Hi, Would like to refer a problem encountered in OpManager in monitoring AIX servers. OpManager cannot monitor the CPU, Memory and Disk utilization. I have already raised this issue but the problem keeps on occurring. We have different versions of AIX: 5.1, 5.3, 6.1 Your immediate response would be greatly appreciated. Thanks.
NetFlow Analyzer and SSL setup
Hi, I downloaded this application and I followed your instructions on this link: https://forums.manageengine.com/topic/how-to-enable-ssl-in-netflow-analyzer-professional-edition to enable SSL in NetFlow Analyzer. I also have the server configured with SSL working and tested. I tried to set it up on two different machines : Windows 2003 IIS 6 with https setup and tested CentOS 5.5 , Apache 2.2.3 with SSL configured and tested. I can connect to Netflow Analyzer via http://ipaddress:8443 but cannot
Upgrade OpUtils 5.8 to 6.x
How do you upgrade to the new version of OpUtils 6? When I run the installer, it wants me to uninstall my current version before the install will run. How do I do this without losing my settings and configuration? Thanks.
How to move EventLog Analyzer 7 to new Windows 2008 R2 server?
Hello, I would like to know how to move EventLog Analyzer 7 to new Windows 2008 R2 server? Any help would be appreciated. Thanks.
Customization/Localization
Hi OpManager Team, is it possible to change/customize the translation of the menu anywhere? The attached files show the parts, where I want to change the translation of "dashboard". Technically it might be right translated with "Armaturenpult" but practically it's not used in the content of network management at all. The second question about customization is related to the third screenshots attached. Is it possible to deactivate the whole "link status" diagram, which is new in business view? Best
Scheduler Idea
Would it be possible to allow Technicians to schedule blocks of time when they aren't available instead of just entire days. We have technicians that go offsite and if they receive a request during that time it gets flagged for violating first response and sometimes resolution. It would just be handy to be able to make yourself unavailable during certain times. Thanks,
Email assigned technician when request is closed
We're using SDP 8015. Sometimes we will ask other technicians to take a look at a ticket, but we won't necessarily assign the ticket--it's more of a "four eyes are better than two" kind of thing. Is it possible to send an email to the assigned technician when the request is closed by another technician? I saw the notification rule for sending an email when a ticket is closed--but it seems to go to everybody--we just want to send an email to the assigned technician. Thanks!
Can't log in as admin
1. Installed 2. Connected with AD 3. Forgot to set admin 4. Can't log as admin - no configuration allowed :( Pls help
Migration from BMC, Frontrange to Service Desk Plus
Hi there, Is it possible to migrate from the above mentioned? Kindly revert soon as I am evaluating these softwares; Cheers,
migrate just 'Requester' and 'Technician' data from one DB to another
Hi All, Currently I use SD+ v6 with SQL Server 2000. I want to migrate to the SD+ v7.6 with SQL Server 2005. How I can backup and restore just 'Requester' and 'Technician' data from old DB to the new one?? this migration process will left old ticket data in old DB (sql 2000) and starting with new ticket data in a new DB (sql 2005) but with the same Requester and Technician detail. Thanks. -Tamam-
Error in updating assets
Hi, When adding assets to workstation in IT Asset manually it gives an error "java.lang.Exception: Product Type Not compatible".help me out from this
Differnece Between Desktop Central Enterprise and Desktop Central MSP.
Dear DC, Team, Great Job. I just want to know what is the difference between Desktop central Enterprise and MSP versions. Thanks.
Netflow Analyzer not working on CentOS6
I have installed but it doesnt start. Anyone facing the same?
adding an attachment to the incident resolution
hi, Is there an option available to add an attachment (e.g. a scanned completed job card) to the resolution of an incident? If so, how do you go about doing this? regards,
Is there a way to monitor Opmanager in LAN?
HI I am currently testing Opmanager 8 and I have two server that I want to monitor. Is it possible to monitor using Opmanager with LAN setting or does it have to setup a third computer to use as Opmanager to pull monitor data off the two server.
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