Custom report query for calculating TAT (turn around time)
Is it possible to create custom report query which will provide me same output as following sql query basically what we want to calculate is createtime - completedtime (note:- support center database is in sql server) SELECT wof.UDF_CHAR7 'Business Unit',wo.WORKORDERID 'Request ID',mdd.MODENAME 'Request Mode' ,wof.UDF_CHAR7 'Business Unit',pd.PRIORITYNAME 'Priority' ,aau.FIRST_NAME 'Contact',wo.TITLE 'Subject',std.STATUSNAME , DATEADD(s,DATEDIFF(s,GETUTCDATE(),GETDATE()) + (wo.CREATEDTIME/1000),'1970-01-01
Updating SDP Agents and Remote Control without Active Directory
We dont have any installation of Active Directory and Workgroup etc. We have deployed SDP with agents. Since the environment does not have an Active Directory installation, any updates to the agents is not possible without physical visit to the client. Also any installation of fonts etc is not currently possible without a physical visit. All the users in our environment are mainly using the account with Administrative privileges to login locally and use the PCs (either built in administrator account
KB2616676 (DigiNotar fix)
Hello, I just wanted to confirm that ManageEngine is working on getting KB2616676 available for deployment. It fixes the DigiNotar certificate issue. Thanks! http://support.microsoft.com/kb/2616676
Wrong alarm
Hi all im using OpManager build (8812) I have configured my opmanager to monitor three services on server and its shows " service down " while the services are up , i cleared however after 10 to 15 min its shows up again and so on.. please help Thanks
how to add linux script by script monitoring in manage engine?
I have created simple script in linux to check udp packet stat..with netstate..want to monitor it by manage engine using script monitor ..how to use it?
Unable to fetch Managed Object details for the object
Hi everyone, We are receiving the above message when trying to click on an object in opmanager. The object shows up as "Unknown" with it's name as USCHHV03. I've seen this in other threads and it looks like the issue may need to be resolved via a call. I've attached an op manager support file as well. Thank you for your time.
Printer Report
Hi all, Is there a way I can have a report of all printers and maybe include name and possible for details? Thanks Martin
Admins & Operators Tabs
Hello, Is there a way to grant technicians (Operators & Super Admins) the Change Password, Enrollment and Personalize tabs as for the normal users? Thanks
Users with password about to expire report. Option to email
I would like to see the ability to email users that have passwords that are about to expire. This would add great value to your product. I have many remote users that never know that their password is going to expire until it is too late.Windows will only notify you your password is going to expire if you log on to the domain. Remote users log into via VPN and do not see the reminders, then they get locked out of our domain. I use your product to generate a list of users that are about to expire
Problem modifying SITE Field
Ok, i want the normal user have the posibility to select the SITE Field so i can know were he is reporting the problem. I go to REQUEST TEMPLATE-->DEFAULT TEMPLATE--> on the REQUESTER TAB i can´t edit SITE to allow the user to select this option or to make it mandatory. Thanks in advance
how to graphic report on Admanager PLus ?
Hi Anyone, how to create graphic report on Admanager Plus ? Best appreciate, Arif
Disable some points
I've got a special scenaro, where we would like a customer to edit his AD informations with the AD Manager Plus. The problem; they have access to the Exchange tasks, Terminal Service etc. Is it possible to disable some actions for a specific user? In the end, the customer should only can create, delete users, modify the passwords and information (Office, Telephone...) Is there a way i've missed in the GUI? I appreiate your help Alain
change notification URL access
Hi, When I send a notification about a change to someone who is 'only' a requester they cannot access the URL that is embedded in the message like http://sdp:80/ChangeDetails.cc?CHANGEID=204 is it possible for a requester to look at the change in a readonly form (just like a cab member when he is asked for approval) ? Kr, Ronald
Netflow Analyzer service shutdown
Hello everyoone I use the Netflow Analyzer in Unubtu 10.04.3. But the service will stop every few days. I look at server status and found CPU usage is full. I found the process of java taking up all CPU resources in top command. How can I solve it? top - 16:23:32 up 14 days, 3 min, 1 user, load average: 1.17, 1.56, 1.70 Tasks: 65 total, 1 running, 64 sleeping, 0 stopped, 0 zombie Cpu(s): 98.3%us, 0.7%sy, 0.0%ni, 0.0%id, 0.0%wa, 0.7%hi, 0.3%si, 0.0%st Mem: 2057392k total, 2003404k
how to open service request with a requester from Service Desk plus?
Hi Folks, I hope you all will be going great. How to open service request with a requester from Service Desk plus? Regards, Shah Hussain
Free ManageEngine PingTool - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool - iPhone Native App for Server monitoring. ManageEngine PingTool for iPhone offers network availability monitoring capability from your iPhone. You can get the glimpse of what is happening across your LAN and external websites on the move. This mobile version of ManageEngine PingTool monitors availability of the servers, desktop machines, routers, switches and other network devices in a local network and monitors websites
Category in SDP 8016
Hi, business rule only work if you've created it in the default site, i've tried it under a specific site and didn't work. any clue?
Search in Contacts
Hi, I have a small problem in the contacts module When I use the Grid to filter contacts it does not work. 1. when the search input is used it works fine. 2. but when filtering in the grid it self only absolute strings work. as you can see all contact with the name Jón are displayed but not Jón Hafdal like in the search abowe In the image below i search for Hafdal and would expect to get Jón Hafdal but with no luck Is this a known bug or is this isolated to my system ? Best regards, Valdi Hafdal
NOC view with ACL type read only access for auto sign-in when using a Web browser.
Create for the Admin a NOC Manager link similar to the User Manager link under tools, where an Admin can define NOC PCs (static IPs) that could display a webpage without having to sign in. The Admin could define what the NOC PC would have access to, but with read only access.
Deployment of configuration after logging of, before shut down
What about configuration deployment after a user logs off, and before a computer is shut down? Examples: 1) Windows updates installation, 2) wpkg.org software deployment feature
how to connect to SQL server 2008 64bit
Hello anyone, whether admanager Plus can connecting to SQL server 2008 64bit/32bit as database? Best really appreciate, Arif
OpManager WMI monitors graphical display issue
Dear Team, My OpManager server is recently having some problem displaying the graphics of monitors for WMI monitors (like radial display for CPU, memory and disk). It only shows the default gray color (no data to display) . When I try to test the monitor (Edit> Test Monitor) i get a positive response with WMI. I try to restart the ManageEngine service but in less than 24 hours the same problem would appear. This has happened the 4th time since its first occurence last 3 days ago. I'm not sure what
SLA Report with Restablishment time
I have a new challenge for the Report Gurus: I need a SLA report that calculates something I called "Restablishment Time" ('Executed Time'+'Time spent at first WorkLog entry') and to sum at the end a technician-entry called "Unavailability Time" that will be used for availability calculation (% in month). The report should be something like this: Request ID | Priority | Created Time | Executed Time | Restablishment Time | Resolved Time | Unavailability Time (in min) | Time taken to respond (hh:mm)
Error when adding a Monitor
Hi, First, I would like to tank your help. When I try to add a new monitor for some devices, the OpManager returns me an error. I didn't find nothing in the LOGs. I tried to remove and add the device and the error persist. Thanks for help.
Problem with OpManager: Unable to fetch Managed Object details for the object
Hi, We have OpManager version 8722 with operating system Windows Server 2003 and BD MSSQL 2005. OpManager reset the service and the wrapper log does not make any mistake, but entering the application we have the following problems: 1. When I select any device, the program show me the next message: Unable to fetch Managed Object details for the object 2. In the Dashboar tab show me the errors: Error occurred while generating widget. I send you the snapshot the
Error when adding performance monitor
Hi, I've error when adding performance monitors. Once I clicked on the Add Monitor on the lower right, a new webpage with error is shown. Performance Monitors Monitors Period (mins) Threshold Edit Input Voltage 60 Not Enabled Number of Fragments 15 Not Enabled Outgoing Packet Error(s) 15 Not Enabled Oversize Packets 15 Not Enabled Undersize Packets 15 Not Enabled Add Monitor Remove Error! Please help. Regards, colin
Enterprise Edition question
Hi guys, I am setting up a new enterprise edition environment with 2 probes and a central server, I need to get all the data from my existing essential edition into this new environment and have it available from the central server. any ideas would be helpful. Thanks, Stephen
Rebranding NetFlow
How can i to change the default brand to customer brand? Also, is it possible to change the brand of login page? Thanks for your prompt reply. Daniel Alejandro
Editing an existing Report Schedule
I have an existing Report Schedule in ELA that I now want to change. But, it does not appear that I can edit an existing Report Schedule. Can this be true? Or, am I overlooking the obvious?
Import log issues
I have event log analyzer version 7(applied patches from 6.x) when I try to import log from last dates a message waiting for http://localhost:8400/event/import.nms... appear on the screen below, a blue percentage is filling ,after a minute then I'm receiving a web page error "internet explorer can not display the webpage" Please help!!! Thank you. Jose Perez
problem backup analyzer 7 whit batch.
i have install in windows 7 analyzer 7 I had a daily backup. I stopped for more than seven days and hours scheduled archiving is working properly. I write here that I use the following commands inside the batch to backup: E:\ManageEngine\EventLog\bin\wrapper.exe -p E:\ManageEngine\EventLog\server\default\conf\wrapper.conf c:\robocopy\robocopy E:\ManageEngine E:\Backup_ManageEngine *.* /E /PURGE /V /W:1 /R:1 /LOG:C:\robocopy\Log_Backup_ManageEngine.log /NP /NFL /NDL E:\ManageEngine\EventLog\bin\wrapper.exe
Exchange Reporter Plus License/ Quotation
Dear Team, A colleague managing the Exchange server is interested in this product. Would like to get some pricing info/ qoutation. Thanks, TVTC
ADManager, ADSelfService behind Apache reverse proxy
We host all our tools behind an Apache reverse proxy with one SSL hostname. With ManageEngine tools, all we seem to get in this setup is the following message: "Sorry, the page you requested was not found." Anyone else get these apps working successfully behind a reverse proxy?
Export data by API how to?
Hi, I am working for exporting data from IPAM now but no idea how to do it by API export data from database directly, that is because it require to do some data sync with another system running at backend. Did any one have more information about this? Thx!
Upgrades to 5046
Were there any upgrades to build 5046? I do not have an annual maintenance agreement, and can not get one at this time, I am just looking to see if there were any fixes out there. Thanks, Gene
Exception error in bandwidth monitor
I continue to get the following error in OpUtils in bandwidth monitor module when switching to another port to view traffice details. [Exception in:/network/BandwidthMonitorInterface.jsp] null I have already upgraded to version 6 and still have same problem.
How to change Database server
Hi, Did somewhere URL can guide user how to change the default database to customer database? I am trying to change from fireball to MYSQL but only fine database_params.conf in KB but no further steps teach me how to do it. Thanks in advance!!
Some user role question.
Hi, I have some problem in user role. Here is problem that don't know how to do it. 1. I have read the access restrictions role table but not sure that is can I do some customs ACL. Example: - Can I limit which user who they can read which IP info in network monitor? - Can I limit which user who they can read which zone where I have pre-defined? Additional 2. Is that have any addon it can included the netflows featous together? Thanks in advance.
WMI with OpManager for Linux
Pardon my ignorance :), but can OpManager 6 for Linux also perform WMI monitoring? I do not see WMI monitors in the available list.
Expand Port Display Name Field
When configuring the ports on a Cisco switch the default display name is the full name of the port plus the description entered in the CLI. Could the size of that field be expanded in the configure ports screen? The text runs off the side of the text box and so you cannot see the full name of the port without scrolling in each field. It makes editing multiple ports difficult. Either just double the size or make it a user-configurable amount of space. Thanks
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