Requester notification on Request Status Change
Is there a way to notify the requester only when its request status is changed from "open" to any other? I know that there is the "Acknowledge requester by e-mail when the request is updated", but I want to limit this notifications. Is this possible? -Regards
Next and Back Button
Hi, Is there a next or back button in SDP ? I opened the Requests Tab and clicked on a ticket. If I want to view the next or previous ticket, what's the best way to do this ? Thanks, Jon
Preventive Maintenance not working
Hi! After upgrading to 8013 my e-mail fetching (incoming) was failed. I have rebooted server and that helped. But now I realised that preventive maintenance tasks are not working in the automatic mode - the requests does not created. Only mannually. What i Need to do?
Can't collect events from 2008 DC's
We currently have 5 domain controllers. 2 are windows 2003 and 3 are windows 2008. We are getting data from the 2003 controllers but not the 2008 controllers. Are there any known issues with Server 2008?
"domain, ou and gpo change" reporting question
Hi, We're using the AD Manager Plus and found that's very useful on the AD daily operation, so we want to evaluate the AD Audit Plus for the AD auditing to meet our corporate SOX standard. Downloaded the latest version with 30days trial run and buildup a VM server for testing. After the AD Audit Plus is configured, i found that some problem on the Domain Policy Change, OU and GPO management. 1. For the Domain Policy Change, i can retrieve the data from the DC without any problem. I can
Move ADAudit to new server
We are consolidating servers and I need to move ADAudit while keeping the database and history intact to the new server. I tried running the backup.bat script which did back up the database, but when I tried the restore script it said it wasn't compatible with the version installed on the new server even though they are both 4.1 Do you have a guide for migrating the server/database?
Sceduled disk usage reports come through empty
running AppManager 9 build 9500 on Windows Server 2003 R2 Enterprise Ed. We have a scheduled report to tell us the "top 10 Disk Usage" offenders on our network, but every day when the report runs we get two PDFs that say "No data available to generate report for specified time period. Even if I try changing the time period to 1 week or 1 month, I get the same result. I've also tried recreating the report from scratch with no luck. What am I doing wrong here?
Is there a way to select specific users?
Instead of picking only OU's, can I select or decline certain users from using the tool? All of our users are in one giant OU, and there are some I would like to exclude.
Assets scanning agent
Hello, Please, explain me what is the logic of work of Assets scanning agent... How it decide to push data on the server? In my cases, sometimes it pushes data after 5 minutes after service restart, sometimes - it doesnt ...
Script Monitor shows no output in the output file, but still calls it a PASS
I have a custom perl script which monitors a custom application. AppManager reports is as passing, but there's a couple problems. First, in the output file I created, there's no output. I tried to tail -f the file, thinking that the data was removed prior to the next poll, but nothing ever shows up there. When run in a unix shell the ouput is simply: OK: All services are up=1 (I added the 1 thinking that's what it would match on after the delimiter.) Second, no matter what value I put in the
Can't edit old support cases on 7900
After Upgrading from 7703 to 7900, can't edit old cases.. I mean, If I want to select a Support Rep, priority, Category, etc. I go to the Requests, press the edit button and do all that. Now, when I do it, I receive a blank case, that is closed, nobody open it, with no subject nor anything.. I can fill all that manually and works.. but is NOT the idea! If I receive a new case thru email, for example, works fine. After this, I deceided to uninstall the Service Pack without good results. I stopped
Generic error when reply to Request
I just had a problem where I was unable to send a reply to a new request. After typing in my replay and sending it, I got a very generic "Sending notification failed". The email address was OK, I could send from other calls OK, you could even send replys from other calls byu the same person. It seemed to be something unique about this request. After playing around for a little while, trying to discover the problem, I realised that the only thing "unique" about this call was that the email sent
REST params for Group, Category and SubCategory
I am writing a script to auto generate and close tickets based on Alerts/Alarms from our monitoring system. We use Owner Details and Category Details (group, category and sub-category) when creating requests in SupportCenter Plus. In the API documentation (http://www.manageengine.com/products/support-center/help/adminguide/api/api-req-operation.html) I do not see any parameters for these items. Does this exist? Is there a way to set these parameters using a script? Here is an example of my script
Is netflow v9 template fully supported now?
if not, what's the road map like?
Feature Request: Display system uptime in snapshot page
Hi All, Im requesting to display system uptime in device snapshot page - probably in "device details" / "device info" section. -- Regards, Anandharaj System Engineer (Unix / Linux)
Display of Company details in a request.
G'day, We have over 400 companies we provide work for. Some of whom we speak with daily and are on contract, while others are ad hoc, and we may not be contacted for months at a time. In addition, 90% of our requests arrive via email. It would be very useful for Technicians to know the following when they look at a request: 1) Whether the Account is under a contract. I would suggest a colour change in the top of the request to highlight it. 2) Who the "Account Manager" for that account is, usually
How to set and notify an account manager for a single account new request
In SDP MSP, is there a way to set an account manager for a specific account and notify him/her when a new request is sent to that account?
Managing Topics in Knowledge Base
An Account Administrator should be able to manage Topics for the associated accounts. This option is not available if you are not logged in as Service Desk Administrator. Are there any plans to allow Account Admins to add and manage Knowledge Base topics?
SupportCenter Plus Hotfix 7901 released
Dear Customers, Today we have released our latest Hotfix 7901 Here you can download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html Issue related to 7.9. version is fixed in this Hotfix https://supportcenter.wiki.zoho.com/Read-Me-7901.html Regards, Arun SupportCenter Plus
Report generation and sub-OUs
Hello, when I generate report to just find all the accounts in an OU, but without ticking any of the sub-OUs, it still includes all the accounts in the sub-OUs. The process is Ad Reports --> User Reports --> All users then I choose the specific OUs to report from. Can anyone tell me where I'm going wrong? Thanks for any help.
WMI for OpManager on Linux
Is there any word on making WMI available to OpManager Linux installations?
Additions
Capacity Planning Peak usage reporting Trending capabilities
server side setup to pull IIS logs
I'm currently testing eventlog analyzer and noticed the only way to get sql and iis logs is to import the logs via FTP or SFTP/SSH, only problem is I'm not sure how to set that up on the server side. Anyone out there have some instructions that would tell me how to properly set up and IIS/SQL box to allow eventlog analyzer to FTP to it to import the logs? I'm running server 2008. Thanks
Technicians creating requests
Technicians get to create requests (either following a phone call, or after receiving an alert from our monitoring system). This then starts the first response timer, which doesn't make sense, as the technician has made the customer aware that we're dealing with the issue. Could anyone please advise on if it would be possible to stop the first response timer if the Request Creator is a Technician? (I already have an FR in for recording phone calls in the Conversation log). Cheers Stuart
JunOS (SRX) Virus report capability
Hello sirs, Just a qucik question regarding FW Analyzer and Juniper SRX (JunOS) UTM Anti Virus reporting. Is it supported or not. We are using Build 7.0.0 for some time now and also having several SRX boxes reporing to it. I’ve alredy noticed the Virus report tab always empty, but never actually cared. Now we are starting to have customers who would like to see Virus reports. Thank you.
Importing Users Via Active Directory
I've got my import setup but the only thing I seem to pull in is all the users and not users from Specific OU's. Any ideas?
Projects
Hello, In our IT department we have Projects that have a set budget and hours allocated to them. Is there any plans to add the ability to add projects to servicedesk with a set amount of hours and/or budget that technicians will be allowed to add time to? Thanks,
Custom view to display only New requests and those with Customer responses
Is it possible to set the custom view to display only new tickets and those with recent customer responses? Thanks Oliver
output format email
Hello, Gabriel! What about my topic ? https://forums.manageengine.com/#Topic/49000005214031
custom reports.
Hi All, We have been requested to generate 2 reports from opmanager. These reports are similar to what you are able to generate in opmamager already. However the formatting that you get them in is incorrect. We need a 1 line for each machine report. eg. Current report. -*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Server name. Drive Letter | Space Used (GB)| Space Free (GB) | Total Space (GB) | -*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* What we want. -*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Repeat notifications until clear?
Hi, is it possible to repeat a notification until it is clear? For example, send email notification of a service down every 24 hours until cleared automatically or by admin?
Phantom device in Opmanager - unable to delete
I have a device that keeps reporting in my alarm tap ever few minutes as being down. When I click on this device, opmanager says it does not exist. The server is actually gone. I went ahead and quickly created a server with the same name to see if I can add it and then remove from opmanager. Still did not work. I also noticed if you hover over the name, let's say is called "server1" , with the mouse, a balloon would pop out and say is "server2" I went I head and tried finding server2 and it did not
Domain, OU and GPO change problem
Hi, We're using the AD Manager Plus and found that's very useful on the AD daily operation, so we want to evaluate the AD Audit Plus for the AD auditing to meet our corporate SOX standard. Downloaded the latest version with 30days trial run and buildup a VM server for testing. After the AD Audit Plus is configured, i found that some problem on the Domain Policy Change, OU and GPO management. 1. For the Domain Policy Change, i can retrieve the data from the DC without any problem. I can
ADSelfService: trying to send any email generates "Invalid Email-ID" message.
What IS and "Email-ID"? Why do I get this error? I've tried sending a test email from the configuration screens, as well as sending out enrollment notification emails, and I get this error on every attempt.
Disabled User - Are they automatically added to the Restricted Users list?
A user account was temporarily disabled, since the user was on leave for a few months. It appears the user account was then automatically added to the Restricted Users list. I do not recall enabling such a setting. Is there a way to modify this setting? The user must enroll again, when this happens. Would someone explain this behavior? Thanks in advance
Problem with "Execute Program" action
I'm trying to configure an alarm that execute a program. I also configured an email action to send an alarm to my email when the application stop responding. When I shut down the application for testing (an Oracle database) I receive the e-mail but the batch file is not executed. Both actions are configured correctly on the alarm section of the monitor. The batch file I am trying to execute is: psexec \\w2003 c:\scripts_ora8\start.cmd I also tried: @psexec \\w2003 c:\scripts_ora8\start.cmd
repair my database
i use the NFA,yesterday the mysql database crashed,what i should do to repair mysql database. [11:54:02:323]|[08-04-2011]|[com.adventnet.db.adapter.mysql.MySqlDBInitializer]|[SEVERE]|[10]|: Problem while creating database eventlog.| [11:54:02:323]|[08-04-2011]|[com.adventnet.db.adapter.mysql.MySqlDBInitializer]|[SEVERE]|[10]|: ..mysqlbinmysqladmin: connect to server at 'localhost' failed|
Service desk and PABX integration for receiving calls
Hi I would like to integrate our Cisco PABX with Service Desk so when a customer calls it logs a new request. Has anyone achieved this using the Service Desk API? Cheers Jamie
OPmanger 8811 how to adjust Exchange mailbox stores
If i setup Exchange server 2007 for first type it will ask me to add mail store file names. After the setup how can you adjust the mail store file names. I have 5 storage groups. The mail store files are not in default folder they are in storage group named directory. How do you state it in OP Manager
Patch Scanning has been locked
Hi, I'm getting this message on 10 PCs on my network when I try to scan them.. how can I unlock them?? and why they are locked?? Regards, Omar
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