Category Creation
Is is possible to create a new category. I have environmental monitoring equipment that I can keep track of using SNMP, but it doesn't really belong in any of the existing categories. Anthony
Free SQL Monitor Issue
Good day, I've downloaded and run the Free SQL Health Monitor program, but something is wrong with the window sizing of the application. I get no scroll bars and cannot see the entire screen. I also cannot maximize the window. See picture below:
Probelm with new-emails
Hello, I had problem with SDP and new e-mail caming from clients. Problem was quite strange because answer from clinet wasn't added to existing case, but it created new case - and important - thne number of that case was already used earlier (so that "new" case had been created earlier adn was about different problem). Can you fix that? One thing that we could do was restarting SPD, and now it's ok, but that situation can replay.
8016 Hotfix Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the enhancement done in this hotfix ( 8016 ) release. SDP-40726: Requester can able to select the Service Request Approvers, while raising the Service Request. And by default the approver field will be moved out of the SR templates. And if required, this field can be dragged and moved into the SR templates. By default users who are
Service desk login domain list
dears, when the AD authentication is enabled on service desk plus. when you try to login to the system. before typing your user name : the drop down menu will show list by all domains that is available to the system. but when you start typing the username. the drop down list will only contain the domains which you have imported requester from. I need the login page to show only domains which i have imported users from as requester. is it doable.
Scheduled Backup fails occasionally
I would like some help to figure out why the backup fails occasionally. Build is 8015, but this has happened in the past with 8013 and 8010 I believe. Database is MySQL My backup configuration is as follows: \\FileServer01\ManageEngine\ServiceDesk\backup Just a database backup, no file attachments. Error is as follows: java.io.IOException: The specified network name is no longer available at java.io.FileOutputStream.write(Native Method) at java.util.zip.ZipOutputStream.writeInt(Unknown
Email Send Notification failed
Dear Support I knit problems sending email in error and SupportCenter Plus is SDP file Support File Ok-IMAP receive, not send error and notification in Outlook Epress send and receive OK, switch to Gmail Outgoing Ok, turned off all antivirus software, Windows firewall as well as Ok-POP receive, send not, declared in Outlook Epress send and receive Gmail Outgoing Ok OK switch, turn off all antivirus software, Windows firewall as well as Best regards, Thang
AD imported requester Details not populatuing on new request
I have imported the users into SDPLUS from AD However I have a couple of users that although they are in the system as a requester with all thier details ie: e-mail address telephone number when i try to log a request for these few users thier details are not populated in the request details ( including thier e-mail address ) as such no notification are being sent to the user can you advise ?
Install SP 1 of office 2010
Hello, I test “Desktop centra”l in my office to deploy patch on ours system. I can install patch without problem. I can also install service pack of windows without problem. But, I can't install SP1 of office 2010. Every time I try to deploy it, I received a message that the patch is not valid for my computer. Could you help me to deploy it? Thanks in advance Julien Ithurbide
Customizable Dashboard
It would be a nice feature (esp. for technicians) to be able to customize the dashboard. The real estate on the page is valuable. I would like to see a version of the My Requests Summary for Unassigned Requests. I do not find the PO Summary very useful, this could be easily run as a housekeeping report. The option to choose what you see in each 'block' of the dashboard is a better way forward than a direct change. Keep up the good work.
Custom scheduled report needed
Hi, We recently upgraded from ServiceDesk+ version 6 to version 8.0.0 Build 8009, running on MSSQL. A scheduled report we used to run now no longer works properly as formatting has changed. Would you be able to supply the SQL for the following, please? Report The purpose of this report is to show if we have met one of our KPIs - the time taken between a new request being created, and the request being assigned to a technician. For all requests created in the previous quarter, we need: RequestID;
Dasboard in SDP
Hi How can I get the dashboard to auto-refresh? The user guide states: "The Dashboard is a visual display of real-time information, consolidated and arranged in a single view so that it can be easily monitored" yet as far as I can tell, it only refreshes if you press f5 or come out / in. I want to be able to display this on a monitor on the wall, so it gives all in the team a real-time view of what is happening from a stats point of view. Any ideas, please?
set two threshold on single performance monitor
Create a new type of performance monitor in which,user can set two threshold on single performance monitor
Site automation equipment allocation
Dear How can we ensure that machines are discovered by the SD automatically assigned to a site? For us ideally to take the site with the AD container name. You can check if this is feasible. Jose
Email Commands and Forwarding
Not sure if this is the correct area or not but it was really the only one that was even close to what I want. I was wondering if anyone has ever tried what I am proposing. We have alot of users that email technicians directly instead of going through our helpdesk and I was wondering if there was an easy way to for those technicians to forward that email to our service desk email account so it will create work orders? We've had some success with this with some editing such as changing the @@Requester=User
Business Rules
I have encountered an issue today where business rules have disappeared for me in the admin section. The tab is still there but it shows no business rules. But if I select organize business rules they do show up there. I noticed after the fact that this was not just limited to the business rules tab. But also effected Requesters,Technicians and any other tab that had similar created items within it. Was able to see them but only after deleting my account and re-adding.
Sample CSV needed
Hi! I would need a sample CSV file to export: First Name, Last Name, email address I'm sorry but I could not find this info anywhere
POE port power load monitoring on Cisco 3750X
Hello, Has anyone been able to monitor PoE port power loads on Cisco 3750X switches with OpMan built-in SNMP? Thanks, S.B.
Changing the Site for an IT asset
Hi all, Another Site related issue - I am not able to change the "Site" for an IT Asset (Server). There is no error from the app, nor any obvious error in the logs. Anyone else experienced this? Stu
OpManager Build 8812 Released
Dear Users, Build 8812 is released and it can be downloaded from this link. Instructions are also in the same page. http://www.manageengine.com/network-monitoring/service-packs.html Here is the list of enhancements. The Alarm reports page now has option to filter alarms based on its properties; This report can be exported to .pdf, excel formats and can be emailed. Option to escalate alarms via SMS in addition to email, is included. Option to configure URLs in Alarm Escalation is also added. You can
Problem to add new Esxi server
Dear Support, I have some problem to add new esxi to OPManager : Before, when I added a esx server, I received a form with "host name", userID and Password to establish the connection. Now, I receive the same form as the form in the admin panel and the esx server is not added correctly to OPManager. I think that problem occurred since I had updated to 8812. Please feel free to contact me if you need additional information. Nice regards, PYM
CLI API not closing sessions correctly
Hi, I have discovered an issue with the CLI API and am wondering is there a fix/workaround for it? The issue is the close() method in the CLISession class sends a FIN,ACK message to the devices. This is supposed to be just a FIN message if it were to adhere correctly to the standards. Most devices however ignore the incorrect flags and exit the session. However some devices are stricter and do not close the session. These are Cisco devices and the result is that the line stays up on the device and
[Webinar]: What you need to know about Applications Manager Version 10.0
We recently released Applications Manager Version 10.0 and want to demonstrate to you how the new features work. For this purpose, we are organizing webinar sessions where we will discuss release 10.0 in depth. There are 3 sessions to be held this week.
Import CSV with Spanish accents
Hi: I am trying to import a CVS file with user properties but I am having an issue with the ñ and letters with accent are been replaced with � How can I import the csv file with this caracters? Thanks in advance.
ADManager Plus V5.5 authentication problem
Champs, we've upgraded from V4 to V5.5 successfully but unfortunately after upgrade we are not able to start ADmanager because of authentication problem. we are trying to authenticate with the default admin account PW is default "admin". we are getting "No such account configured for the user" and when i tried to authenticate using my domain admin account we are getting "Your account is not configured as a helpdesk Technician" your support is highly appreciated Regards, Nahtawy
Create User: Customising available fields/interface for Helpdesk Users
Hi All, Is there any way to reduce the number of fields in the Create User interface for HelpDesk users? We only use a small subset and I would prefer the HelpDesk users only see what fields they need to use when creating a user, it would simplify their day to day work significantly and reduce errors. The defualt view of all fields is powerful but too much for help desk users to work with, Thanks, Warwick
How to delete inactive computers using ADManager Plus
Hi, I am currently in the trial offer for ADManager Plus, and I am trying to mass delete inactive computers in Active directory. I used the ADManager Plus report generator to generate a list of computers that's been inactive for than 120 days. The list is in the following format: Computer Name Bob computer Ann computer I exported the .csv file and when I tried to import the file for deleting, it gives me the following error: "The following attribute(s) Bob Computer in the header is/are not authorized
whitespaces in additional fields aliases
Hi. I have a problem adding requests via REST API. Some additional fields aliases contain whitespaces in their names. Can I somehow refer directly to field name, for example: UDF_CHAR16 Thank you in advance
MS SQL 2008 R2 on windows 2008 r2
Is this supported like a backend for opmanager, ncm plug-in and nfa plug-in
Restricting user access
My company is interested in purchasing a license for ADManager Plus. However, we need to know if it will be possible to restrict user access to certain parts of the application. For example, we'd like for a given user to be able to set up and disable email forwarding, unblock users, and not much else. The intention for this is to prevent confusion and simplify the procedure. Is this possible? What license would that require? Thanks! Sunil
Service Desk Plus IP scan
Good afternoon I have service desk plus configured to make a rage ip scan with a certain credentials and when I scan the network I am getting ip addresses that are not in use to the list of scanned machines (see image above), is there any way to configure this to just scan and add machines that respond or are alive? Thanks in advance and Best Regards nice work Jorge
Accounts and Wifi
Accounts we create don't work on on wireless network (3com wx2200). The problem only arises with wifi, users can logon to domain pcs, connect to shares and printers without any problems. Only when they try to connect to wifi (using their AD account) do we see a problem. A workaround is to delete the account and recreate it manualy using Wndows Active directory. Not feasble for hundreds of accounts. Has anyone else had this issue, and if so would be helpful to hear what fixed it. Thanks Paul
Getting an error when logging in..
When an AD user attempts to log in, I get the following error. Link to screenshot below: http://imgur.com/2TI3P
The multilingual version is planned for it soon?
Thank you
How can I map by zip code
We have over 350 sites nationwide and we would like to have a US map on the OpManager dashboard that would have each site in it's correct location with a dot that would change with status - red yellow or green dots. We have zip code data for each site and would like to place them on the map by zip code instead of having to manually place each site. Can anyone help me with a method to do this?
Report Help - Custom Report - Request ID field
Hello, I'm creating a custom report and need the option of "Request ID" in the Group ID field: Here’s the settings I have: Advanced Matrix Report - Column Grouping o Columns: Executed Time o Date Formate: Day - Group By o Technician o Group o Request ID - Summarize Column By o Sum o Time Elapsed - Date Filter o Executed Time During Last week - Advanced Filtering o Technician is <List of selected Tech Names> What I need is the next Group By option of Request ID that’s highlighted above. I I’d like
Template Use on SCP 7.9
Hi There, The Template use, when the suppreps, or call center user, receive a Call, the process provides collect the anagrafical data of callers and after use the template on the request. Well, if I write the Contact, and after apply the Template, this action erase the contact. It's possible to keep the Contact? Thank You. Best Regards. Alberto Perin
Adding managed servers to rebuilt admin server
I have 2 managed servers and an admin server. The admin servers hard disk became corrupt and the server has to be completely rebuilt. The new admin server has the same name and IP address as the old server. Is there any problem in adding back the existing managed servers to this new admin server ? Any help would be graetly appreciated. regards, Brendan
How can my app detect if user is enrolled? Is there an API for ADSelfService Plus?
I have a web app where I need to detect if the current user has already enrolled in the self-service app powered by ADSelfService. What's the best way I can go about checking this from my web app? Ideally, I'd like to add an HTML widget or call the API via JavaScript. Is that possible? If not, how do I access the raw database to query it directly?
Patches pushed to computers, need report to reflect that.
Does anyone know of a report in DC7 where I can see what system received what patches on what date? Specifically I would like to see patches that were pushed out in the last day and to what systems they were installed. I poured through the logs to no avail and servers were patched when they should not have been, I need to have those boxes tested to verify proper operation..
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