HTTP Status 500 - Error
This error occur frequently when i do the following task:
1) Close the task by technician2) when i approval the request by approval link.
Kindly suggets me the resolution
thanks
Regards
MAJ
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
javax.servlet.ServletException: Mail sending failed.
org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:758)
org.apache.jsp.tasks.CUDTask_jsp._jspService(CUDTask_jsp.java:467)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
root cause
com.adventnet.servicedesk.ServiceDeskException: Mail sending failed.
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:994)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:639)
com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotificationAsHtml(NotificationFactory.java:624)
com.adventnet.servicedesk.tasks.TaskUtils.sendMailNotification(TaskUtils.java:996)
com.adventnet.servicedesk.tasks.TaskUtils.updateTask(TaskUtils.java:739)
org.apache.jsp.tasks.CUDTask_jsp._jspService(CUDTask_jsp.java:126)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:90)
com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:112)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.