Try to log in to SDP using LDAP it always says user or password is incorrect!!
I have setup LDAP in the SDP,The version is 8.0 build 8016 and have gotten a successful import of users, however when I enable LDAP Auth. and try to log in to SDP using LDAP it always says user or password is incorrect.why?
AIX Monitoring using CLI
Hi, Would like to refer a problem encountered in OpManager in monitoring AIX servers. OpManager cannot monitor the CPU, Memory and Disk utilization. I have already raised this issue but the problem keeps on occurring. We have different versions of AIX: 5.1, 5.3, 6.1 Your immediate response would be greatly appreciated. Thanks.
NetFlow Analyzer and SSL setup
Hi, I downloaded this application and I followed your instructions on this link: https://forums.manageengine.com/topic/how-to-enable-ssl-in-netflow-analyzer-professional-edition to enable SSL in NetFlow Analyzer. I also have the server configured with SSL working and tested. I tried to set it up on two different machines : Windows 2003 IIS 6 with https setup and tested CentOS 5.5 , Apache 2.2.3 with SSL configured and tested. I can connect to Netflow Analyzer via http://ipaddress:8443 but cannot
Upgrade OpUtils 5.8 to 6.x
How do you upgrade to the new version of OpUtils 6? When I run the installer, it wants me to uninstall my current version before the install will run. How do I do this without losing my settings and configuration? Thanks.
How to move EventLog Analyzer 7 to new Windows 2008 R2 server?
Hello, I would like to know how to move EventLog Analyzer 7 to new Windows 2008 R2 server? Any help would be appreciated. Thanks.
Customization/Localization
Hi OpManager Team, is it possible to change/customize the translation of the menu anywhere? The attached files show the parts, where I want to change the translation of "dashboard". Technically it might be right translated with "Armaturenpult" but practically it's not used in the content of network management at all. The second question about customization is related to the third screenshots attached. Is it possible to deactivate the whole "link status" diagram, which is new in business view? Best
Scheduler Idea
Would it be possible to allow Technicians to schedule blocks of time when they aren't available instead of just entire days. We have technicians that go offsite and if they receive a request during that time it gets flagged for violating first response and sometimes resolution. It would just be handy to be able to make yourself unavailable during certain times. Thanks,
Email assigned technician when request is closed
We're using SDP 8015. Sometimes we will ask other technicians to take a look at a ticket, but we won't necessarily assign the ticket--it's more of a "four eyes are better than two" kind of thing. Is it possible to send an email to the assigned technician when the request is closed by another technician? I saw the notification rule for sending an email when a ticket is closed--but it seems to go to everybody--we just want to send an email to the assigned technician. Thanks!
Can't log in as admin
1. Installed 2. Connected with AD 3. Forgot to set admin 4. Can't log as admin - no configuration allowed :( Pls help
Migration from BMC, Frontrange to Service Desk Plus
Hi there, Is it possible to migrate from the above mentioned? Kindly revert soon as I am evaluating these softwares; Cheers,
migrate just 'Requester' and 'Technician' data from one DB to another
Hi All, Currently I use SD+ v6 with SQL Server 2000. I want to migrate to the SD+ v7.6 with SQL Server 2005. How I can backup and restore just 'Requester' and 'Technician' data from old DB to the new one?? this migration process will left old ticket data in old DB (sql 2000) and starting with new ticket data in a new DB (sql 2005) but with the same Requester and Technician detail. Thanks. -Tamam-
Error in updating assets
Hi, When adding assets to workstation in IT Asset manually it gives an error "java.lang.Exception: Product Type Not compatible".help me out from this
Differnece Between Desktop Central Enterprise and Desktop Central MSP.
Dear DC, Team, Great Job. I just want to know what is the difference between Desktop central Enterprise and MSP versions. Thanks.
Netflow Analyzer not working on CentOS6
I have installed but it doesnt start. Anyone facing the same?
adding an attachment to the incident resolution
hi, Is there an option available to add an attachment (e.g. a scanned completed job card) to the resolution of an incident? If so, how do you go about doing this? regards,
Is there a way to monitor Opmanager in LAN?
HI I am currently testing Opmanager 8 and I have two server that I want to monitor. Is it possible to monitor using Opmanager with LAN setting or does it have to setup a third computer to use as Opmanager to pull monitor data off the two server.
Custom report query for calculating TAT (turn around time)
Is it possible to create custom report query which will provide me same output as following sql query basically what we want to calculate is createtime - completedtime (note:- support center database is in sql server) SELECT wof.UDF_CHAR7 'Business Unit',wo.WORKORDERID 'Request ID',mdd.MODENAME 'Request Mode' ,wof.UDF_CHAR7 'Business Unit',pd.PRIORITYNAME 'Priority' ,aau.FIRST_NAME 'Contact',wo.TITLE 'Subject',std.STATUSNAME , DATEADD(s,DATEDIFF(s,GETUTCDATE(),GETDATE()) + (wo.CREATEDTIME/1000),'1970-01-01
Updating SDP Agents and Remote Control without Active Directory
We dont have any installation of Active Directory and Workgroup etc. We have deployed SDP with agents. Since the environment does not have an Active Directory installation, any updates to the agents is not possible without physical visit to the client. Also any installation of fonts etc is not currently possible without a physical visit. All the users in our environment are mainly using the account with Administrative privileges to login locally and use the PCs (either built in administrator account
KB2616676 (DigiNotar fix)
Hello, I just wanted to confirm that ManageEngine is working on getting KB2616676 available for deployment. It fixes the DigiNotar certificate issue. Thanks! http://support.microsoft.com/kb/2616676
Wrong alarm
Hi all im using OpManager build (8812) I have configured my opmanager to monitor three services on server and its shows " service down " while the services are up , i cleared however after 10 to 15 min its shows up again and so on.. please help Thanks
how to add linux script by script monitoring in manage engine?
I have created simple script in linux to check udp packet stat..with netstate..want to monitor it by manage engine using script monitor ..how to use it?
Unable to fetch Managed Object details for the object
Hi everyone, We are receiving the above message when trying to click on an object in opmanager. The object shows up as "Unknown" with it's name as USCHHV03. I've seen this in other threads and it looks like the issue may need to be resolved via a call. I've attached an op manager support file as well. Thank you for your time.
Printer Report
Hi all, Is there a way I can have a report of all printers and maybe include name and possible for details? Thanks Martin
Admins & Operators Tabs
Hello, Is there a way to grant technicians (Operators & Super Admins) the Change Password, Enrollment and Personalize tabs as for the normal users? Thanks
Users with password about to expire report. Option to email
I would like to see the ability to email users that have passwords that are about to expire. This would add great value to your product. I have many remote users that never know that their password is going to expire until it is too late.Windows will only notify you your password is going to expire if you log on to the domain. Remote users log into via VPN and do not see the reminders, then they get locked out of our domain. I use your product to generate a list of users that are about to expire
Problem modifying SITE Field
Ok, i want the normal user have the posibility to select the SITE Field so i can know were he is reporting the problem. I go to REQUEST TEMPLATE-->DEFAULT TEMPLATE--> on the REQUESTER TAB i can´t edit SITE to allow the user to select this option or to make it mandatory. Thanks in advance
how to graphic report on Admanager PLus ?
Hi Anyone, how to create graphic report on Admanager Plus ? Best appreciate, Arif
Disable some points
I've got a special scenaro, where we would like a customer to edit his AD informations with the AD Manager Plus. The problem; they have access to the Exchange tasks, Terminal Service etc. Is it possible to disable some actions for a specific user? In the end, the customer should only can create, delete users, modify the passwords and information (Office, Telephone...) Is there a way i've missed in the GUI? I appreiate your help Alain
change notification URL access
Hi, When I send a notification about a change to someone who is 'only' a requester they cannot access the URL that is embedded in the message like http://sdp:80/ChangeDetails.cc?CHANGEID=204 is it possible for a requester to look at the change in a readonly form (just like a cab member when he is asked for approval) ? Kr, Ronald
Netflow Analyzer service shutdown
Hello everyoone I use the Netflow Analyzer in Unubtu 10.04.3. But the service will stop every few days. I look at server status and found CPU usage is full. I found the process of java taking up all CPU resources in top command. How can I solve it? top - 16:23:32 up 14 days, 3 min, 1 user, load average: 1.17, 1.56, 1.70 Tasks: 65 total, 1 running, 64 sleeping, 0 stopped, 0 zombie Cpu(s): 98.3%us, 0.7%sy, 0.0%ni, 0.0%id, 0.0%wa, 0.7%hi, 0.3%si, 0.0%st Mem: 2057392k total, 2003404k
how to open service request with a requester from Service Desk plus?
Hi Folks, I hope you all will be going great. How to open service request with a requester from Service Desk plus? Regards, Shah Hussain
Free ManageEngine PingTool - iPhone Native App Release
We take immense pleasure in announcing the release of Free ManageEngine PingTool - iPhone Native App for Server monitoring. ManageEngine PingTool for iPhone offers network availability monitoring capability from your iPhone. You can get the glimpse of what is happening across your LAN and external websites on the move. This mobile version of ManageEngine PingTool monitors availability of the servers, desktop machines, routers, switches and other network devices in a local network and monitors websites
Category in SDP 8016
Hi, business rule only work if you've created it in the default site, i've tried it under a specific site and didn't work. any clue?
Search in Contacts
Hi, I have a small problem in the contacts module When I use the Grid to filter contacts it does not work. 1. when the search input is used it works fine. 2. but when filtering in the grid it self only absolute strings work. as you can see all contact with the name Jón are displayed but not Jón Hafdal like in the search abowe In the image below i search for Hafdal and would expect to get Jón Hafdal but with no luck Is this a known bug or is this isolated to my system ? Best regards, Valdi Hafdal
NOC view with ACL type read only access for auto sign-in when using a Web browser.
Create for the Admin a NOC Manager link similar to the User Manager link under tools, where an Admin can define NOC PCs (static IPs) that could display a webpage without having to sign in. The Admin could define what the NOC PC would have access to, but with read only access.
Deployment of configuration after logging of, before shut down
What about configuration deployment after a user logs off, and before a computer is shut down? Examples: 1) Windows updates installation, 2) wpkg.org software deployment feature
how to connect to SQL server 2008 64bit
Hello anyone, whether admanager Plus can connecting to SQL server 2008 64bit/32bit as database? Best really appreciate, Arif
OpManager WMI monitors graphical display issue
Dear Team, My OpManager server is recently having some problem displaying the graphics of monitors for WMI monitors (like radial display for CPU, memory and disk). It only shows the default gray color (no data to display) . When I try to test the monitor (Edit> Test Monitor) i get a positive response with WMI. I try to restart the ManageEngine service but in less than 24 hours the same problem would appear. This has happened the 4th time since its first occurence last 3 days ago. I'm not sure what
SLA Report with Restablishment time
I have a new challenge for the Report Gurus: I need a SLA report that calculates something I called "Restablishment Time" ('Executed Time'+'Time spent at first WorkLog entry') and to sum at the end a technician-entry called "Unavailability Time" that will be used for availability calculation (% in month). The report should be something like this: Request ID | Priority | Created Time | Executed Time | Restablishment Time | Resolved Time | Unavailability Time (in min) | Time taken to respond (hh:mm)
Error when adding a Monitor
Hi, First, I would like to tank your help. When I try to add a new monitor for some devices, the OpManager returns me an error. I didn't find nothing in the LOGs. I tried to remove and add the device and the error persist. Thanks for help.
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