"Query Report Public" Access
Hi we have the following problem. As Admin, I have created a public query report, but the other technician doesn't see this report. In general, only the technician with SDAdimn role associated can view, submit and modify this report. Our structure is the following: Technician ADMIN -->creates the query report public; the role associated is SDAmin Technician Group --> Submit only the public report; the role associated is SDReport All technician have the role SDReport associated . I need that the technician
Can We Ran Batch File From Support Center
Dear Team, i want to know if support center has the availability to run batch files from it Thanks
Categories
I am new to SD+ and I was hoping someone could give guidance on how to setup categories and have only specific Technical Groups see their respective Categories, Subs and Items. For Example, the categories that the Desktop Services group use should only be visible by that group and likewise Application Support should only see their's. Is there a way to do this? So far, I've come up with having the Groups setup as a Category but in this instance they'd only have two tiers left: Desktop Services
Google Map View Issue
Hello, In Google Map View tab, map doesn't fit to browser size verticaly it's fixed to 550px. Second thing is that horizontaly it's resizing well from 875px less width of browser result in scrolling appearing scroll bar.
What does opmanager consider to be special characters?
What does opmanager consider to be special characters? while attempting to connect an existing servicedesk plus to a new opmanager installation (has never been setup before) i get the infamous Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high error while attempting to set notification profiles to log a ticket. the solutions it recomends is to check to see if there are special characters in the catagories, techs, etc.. so after
How do I set a technician rights to see the Security QA screen?
How do I set a technician rights to see the Security QA screen? I have walked through the database tables and can see the tables and believe this is the SQL to load the reports for any user but somehow it filters out the Security Question Answer screen if the user is an Operator. SELECT * --[ADMP_ROLE_ID] -- ,[ACTION_ID] FROM [ADSSPRolePermissions] p ,[ADSSPOperations] o ,[ADSSPOperationURLs] u ,[ADMPUsersRoleMapping] r ,[AaaLogin] l where p.[ACTION_ID] = o.ACTION_ID
Exchange Reporter Plus 4.1 Build 4102 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.1 Build 4102, an enhanced version of our Microsoft Exchange Server Reporting and Analysis software. The "Mailbox Permission Analysis" section gets a facelift in this version. Highlights This release includes an important enhancement. Mailbox Permission Analysis reports are now backward-compatible with Exchange Server 2003 environment. Existing Customers! Take
Installing NetFlow Analyzer on a Linux Centos As a Service
I need support to install as Service NetFlow Analyzer Professional Plus 9.1 on Linux Centos. Currently, the application is executed manually. But if the computer will reboot the service does not come up automatically. Regards,
Migrating from 32 bit to 64 bit - Pro and Pro Plus editions
Hi All, We have introduced 64 bit installation binaries for NetFlow Analyzer base edition (Professional and Pro Plus) with our version 9 release. These binaries, available for both Windows and Linux, helps NetFlow Analyzer take advantage of the higher processing power available on 64 bit machines thus scaling up with better performance in high traffic environments. Download the binaries from the below link: http://www.manageengine.com/products/netflow/download.html To migrate from your current 32
How we can integrate Support Center Application With Service Desk Application
Dear Team, i want to know is there is a way to integrate supportcenter with service desk as i want to accomplish these goal which is if a ticket open in support center it's automatically opened in servicedesk thanks
How to setup AppManager to run on SSL
I've looked in the forums and documentation, and I've found some info on how to do this for your other products, but could you please provide instructions on how to setup AppManager to run SSL over port 443, and how to assign a certificate to the server so that our Sys Admins can access the site without having to remote desktop into the server. Thank You, Kris
Wrong link in mail
When we make an announcement and we want it to be send to a list of mail-adresses, this mails opens very slowly. The reason is a wrong link/reference in de html-code of the mail. <style>p { margin-top:0px; margin-bottom:0px}</style> <base href="http://orion/" /> <link rel="stylesheet" type="text/css" href="http://orion/style/htmlarea.css" /> <style> html,body { border: 0px;} </style> <p><font face="verdana,arial,helvetica,sans-serif"> <font style="background-color: rgb(0, 204, 255);"> The link to
Customizable Change Workflows Needed
The notification function of the Change service within SDPlus, in my mind, requires some additional enhancement. One request in particular, is the addition of a "Customizable Workflows" feature. 1. Add a new section called "Change Roles" - This section will allow an administrator to add/edit/delete roles for changes. These roles should NOT be isolated to technicians, as requesters should be able to function in a role. 2. Add a new section called "Change Notifications" - This section will allow an
Business Rules Actions
Hi there, I was wondering if its possible to automatically assign an account name to the request through business rules. We have it actioned to a group but not an account. or any other possible way so i dont have to keep spending time putting account names in. Regards, Daniel
Router netflow data with multiple interfaces enabled pointing to the same port
Is that possible?
8.1 Beta missing features?
Where are the project management and change workflow features? I installed the beta as the Enterprise version and these seems to be missing. Are these not included in the beta version?
Monitoring a table
Below is the table i want to monitor how can i do this mib browser can get me the data but i can not get any data from the monitor i created when i manually poll it. this morning however when i checked the monitor i did see data in it but it was not readable here is the screen shot is it possible to have at least the server name in the instance field. Thanks, Stephen
Which Product should i get??
Hi all, i need to achieve the following objectives:- 1. Desktop management - mainly patch management for Windows clients (XP/Win7) and Windows Servers (2003/2008). Track hardware/software inventory. Software deployment is a plus. 2. Exchange reporting - mailbox size and storage size for Exchange 2003. 3. File Server reporting - NTFS permission report for all network share. 4. Active Directory reporting - users list, password policy,etc. i initially looking at the Desktop Central for (1) & (4), and
More Detailed Email Notification: Installation of Commercial Software Application Detected: Windows XP Professional
Typical email notice for a windows update (see below). Could the email notification possibly tell us what update was applied, instead of just "Windows XP Professional". The details of the installation of a commercial software application in XXXXXXXXXXXX are given below: Software Name Windows XP Professional <------(Instead something like: MS10-065 Security Update for Windows XP (KB2290570) ) Software Version - Software Type COMMERCIAL Computer Name XXXXXXXXXXXXXXX
e-mail commands
I all, I've a problem with the e-mail commands. I'm trying to addrequest/editrequest/closerequest a ticket, but the only thing I'm able to do is add a new request. In all the other cases (edit, close) I only create a new ticket. I read a lot of solutions e discussions in the forum, but I'm still not able to let it works. I have the following version of SD+ : 8.0.0 Build 8016 This is how the e-mail command is configured: and this is the technichan I'm using and, at the end, these are the mails I use:
Eventlog Analyzer cross domain authentication problems
I am having a problem with ELA. I have ELA installed on a server in domain A. I have it setup to collect logs from windows servers in Domain B. I have credentials setup in the host setup for Domain B and it is collecting logs fine. The problem is that ELA is also trying to connect to each of these servers using what appears to the the ELA service account or the current logged in used on the server running ELA on domain A. Since it is passing the domain name of Domain A for the user when it does,
Automated report for open calls for technician
We are wanting to create a report that allows us to send to each individual technician the calls they have open in Helpdesk, the report should only list calls related to the individual technician. Is this type of report possible in SDP, apart from having to create an individual report for each technician? Thanks, Matt
Email Notification
Hi, I just disabled this setting "Send notification to group technician(s) when a new request is added to this group " After disabling this, the technicians no longer receive notification emails when a ticket is specifically assigned to them. However in the Notification Rules this setting was not changed. Thanks, Jon
Monitor a shared AS400 folder
Hi, do you know if there is any chance to monitor an AS400 shared folder with the "File monitor" feature? I mapped an AS400 shared folder on a Windows 2003 server. I added this server to OpManager. I would like to monitor if a particular file is present or not. Unfortunately the software is not able to monitor it and it says: File does not exist. Could you help me? Thanks
Cisco router custom monitor returns 0 MIB browser returns correct vale
I am using Opmanager 8 and current monitor cisco 877 ADSl routers for noise margin and attenuation I want to monitor the line activations (the number of resync / connections since the router has restarted). If I use the mib browser I get the correct value but if I add a custom monitor it returns 0 ADSL-LINE-MIB.my adslAtucPerfInits .1.3.6.1.2.1.10.94.1.1.6.1.6 The outpput from the mib browser is; adslAtucPerfInits.12:-->80 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ "Count of the line initialization
HTTP Status 500 when access SD+ by Blackberry
Hi all, I have a problem with mobile browser. When i try to access it by Corporate blackberry, i will got HTTP Status 500. My company use BES Service and not block anything from BES. Is there someone have this kind of problem before? Below is error message. ---------------------------------------------------------------- HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException
Trying out Netflow- Issue getting data
So I have a Cisco ASA running a later version of IOS. Im able to get my interfaces to show up in netflow, as well as the traffic protocols, IP addresses (source and destination, etc. I am not getting any data though, as far as percentages, traffic max speed, average speed, in, out, utilzations, packets. Everything shows up as 0.00 Any ideas on getting my statistics to populate?
Question about sending e-mail.
Hi guys, I've been using AppManager and am having trouble with e-mail alerts. How do I do to AppManager send an e-mail alarm every 30 minutes for example, and the monitor has a poll interval of 5 minutes? AppManager correctly sends the e-mail when there is an alarm and I created an Alarm Escalation rule to send e-mails every 30 minutes if the problem is not resolved, but has not worked.Thank you in advance.
Problem monitoring Tablespace
Hi, I'm having trouble with AppManager. When there is an alarm, for example Tablespace alarming 10% of free space, it does not change, even if the space of the tablespace continue to decrease. If space reduce to 1% free, AppManager is still alarming as 10% free. I'm using version 10. Thank you.
Ping Monitor Real Status
Hi, I'm trying the trial version of ApplicationManager but i've this problem: I'm monitoring one virtual machine w2003EE with ping monitor. If i turn off the machine the status of ping monitor don't change, idem the health,availability, and the graph. The status of "packet loss" still remaing 0. I can ping this machine and viceversa. can you help me
Eventlog Analyzer do not list all processes in the section "Reports"
Hello, Eventlog Analyzer do not list all processes in the section "Reports" There are only a few ~about 10 listed~ but on the server, we use the programm, are running more than 10 processes. Why is it this way?
Create a new report
Hello, if i want to create a new report, there are only a few process listed, but the most are not. It is under By Type / Severity : What can I do?
Downtime Schedule Issues
Is there a visual method that identifies when a server/group/categaroy is actively being repressed do to a Downtime Schedule? When a Downtime Schedule is in effect, does it simply prevent E-mail alerts from being fired or should it also just "not poll" the object chosen. For example, I have two servers scheduled to be in a Downtime status, but both are still showing on the Server Maps page as in alarm. We would prefer to have the server icon changed to something identifying that it's down for
Business View Maps - I cannot add new devices
Hi, I'm having trouble with Opmanager. When I try to add new device on any "Business View Map" nothing happens. I couldn't find any messages errors in the logs. The OpManager version is 8 and is been used MSSQL 2005 on back-end. Can I run a repairdb utility with MSSQL 2005? Details: Build Number : 8811 Latest Version :N/A Expires on : Never Maximum no of Devices : 250 Total Monitored Devices : 246 Total Monitored Interfaces : 348 Thanks, Thiago Morais
SMTP Outgoing Problem
Hi, We have faced SMTP outgoing mail problem during installation. We aren't using exhange server. We are using IceWarp Merak Mail Server. We can't send e-mails to users via ServiceDesk. By the way, there aren't any problem by receiving e-mails. Error Log is: [12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error code : 18013| [12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error row : <AdventNetErrorCode ERRORCODE="18013"
ServiceDesk SMTP outgoing problem
Hi, During the installation, we have faced with an SMTP outgoing mail problem. They don't use exchange server. They are using IceWarp Merak mail. We have solved incoming mails but we can't send mail via ServiceDesk. Problem log is: [12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error code : 18013| [12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error row : <AdventNetErrorCode ERRORCODE="18013" ERRORSTRING="ER_MAIL_SENDING_FAILED"
trouble with the group ticket notifications for a certain specialist
Hi. We have ServiceDesk 8.0.0 8013. Mail Server Settings: Address: ServiceDesk@domain.com Notification settings: specialist receives an e-mail message after the ticket is set to him. Settings for the group: all tickets sent to application@domain.com are set to the group «A». Notification problem: the ticket sent to application@domain.com is engaged by group and the group member does not receive any notifications. Is there a way to configure the group ticket notifications for a certain specialist?
Unable to update opmanager netflow plug-in from 8500 to 9000
Hi Everyone, Greetings! I was able to successfully install Opmanager build 8812 but Netflow could not be updated, an error message appears after post-invocation saying: "Error: Uninstalling". The following are the contents of update.log: Oct 15, 2011 11:19:03 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstantiateDB INFO: Final setdbhomearg :: [false] Oct 15, 2011 11:19:03 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInstantiateDB INFO: properties sent to adapter initialization ::
Troubles with category at email request
Hello! When request comes with email, it always have some category. I need make that technichian must choose right category when he have request. They always forgot to do this, because it allready have some category. There are any possibility to make new request which comes form email with all empty category? Regards, Anton.
Manual for installing Service Desk server
Dear Support Team, Any manual for installing SD+ server? Regards, Eko
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