We have faced SMTP outgoing mail problem during installation. We aren't using exhange server. We are using IceWarp Merak Mail Server. We can't send e-mails to users via ServiceDesk. By the way, there aren't any problem by receiving e-mails.

Error Log is:

[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error code : 18013|

[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: Error row : <AdventNetErrorCode ERRORCODE="18013" ERRORSTRING="ER_MAIL_SENDING_FAILED" ERRORMESSAGE="Mail sending failed." />|

[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: FAILURE :Problem while sending E-mail. : Mail sending failed.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|

[12:09:25:881]|[10-14-2011]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[39]|: Connection obtained for crawling the database <AppIndexingInfo CRID="169" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|

[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[39]|: FAILURE :Error occured while sending.<br><br> Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.|

[12:09:25:881]|[10-14-2011]|[com.adventnet.servicedesk.utils.HdServiceDeskUtil]|[INFO]|[39]|: HTML Mail send option is enabled from cache true|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: MailFetchingTask instantiated. |

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Host : 192.168.1.11, username : helpdesk@namet.com.tr, mailbox : INBOX, protocol : imap, interval : 1, port : 143|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained mail fetching session.|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained mail store from session.|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained connection to store.|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Obtained mail folder.|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: total_msg_count : 0|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: No messages found.  so sleeping|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Before closing folder in closeResources|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: folder is open so closing...|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: before closing store|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: store is connected so closing...|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: Time Taken for Mail Processing : 16 ms|

[12:09:51:278]|[10-14-2011]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[26]|: MailFetchingTask ---> executeTask() called ... |

[12:09:51:278]|[10-14-2011]|[com.adventnet.workengine.executor.internal.LocalWorkFlowExecutionHandler]|[INFO]|[26]|: Completed WorkFlow successfully |

Thanks in advance.