Alarm if interface utilization is below a threshold
Hi, in some case it will be useful be alerted if the traffic for a particular interface is below a threshold. It should means that the device or the interface is having some problem even if it is not down physically or logically. For example an Access Point that drop all the connections. Is it possible to create an alarm for this kind of behavior? Regards
Additional flexibility on archiving
I would like to see a bit more flexibility on the time frame that we are allowed to archive. Currently there are options for 1,2,3,6 months and 1,2,3 years. I would like to be able to either define my own value for years/months or have additional values shipped (examples: 9 months, 18 months)
OS Deployer 3
It seems strange to me that if I take an image from a machine to a storage goes at 80mb/s and when I try frmo the same storage to apply the template to the same machine on the same network goes only to 4, 5mb/s. It set to throttle to 1gb unicast and I have only 1 machine on the network making the operation and no other traffic. I guess for the upload of the master image you don't have speed throttle where you have for the installation of the single images. is there a way to remove this limitation?
Do any one have a valid Temperature OID for cisco switches 2960?
I have this OID with me .1.3.6.1.4.1.9.9.13.1.3.1.6 but it doesn't return any output. Maximum of my switches are cisco 2960 and I want to monitor the temperature on these devices. Does anyone here successful in the monitoring the temperature for cisco 2960, please help me with the required information.
Some stray entries found for this device
Hello I'm having this problem when I want to add a Device (From virtual devices) Thanks in advance
OpManager Profile for D-Link DFL 800
hi i want to configure a device which is D-Link DFL 800: http://www.dlink.com/products/?pid=453 which profile to use? Thank you
API for OpManager
Is there an API for OpManager, I have a developer here asking for it if there is one.
Firewall Ports for Restarttasks?
Hello, we use Desktop Central for server in a DMZ. We open all ports 139, 445 and 135 betweend the DMZ server and the desktop central server. -------------------------------------------------------------------------------------------------- http://www.manageengine.com/products/desktop-central/faq.html On the computers on which Desktop Central agents are installed To enable the Desktop Central server to communicate with the Desktop Central agents (LAN Agents) while completing on-demand tasks, open
Report help
is there a way to create a report for incidents based upon the time the request was created that shows what time of day the request was opened not the date we are looking to see what our high call volume times are and when our low volume times are for example. something similar to below we are looking to how we should staff our service desk for the best coverage August 00-01 4 request 01-02 0 request 02-03 0 request 03-04 1 request Etc.... Sept 00-01 4 request 01-02 0 request 02-03 0 request
Change Management with Overdue Notification
Dear Sir, Can we configure the overdue notification in change management? for ex: if the change has reached the schedule end-time but the status is not yet "completed", then system will send out the email notification to the technician and the CAB members. Thanks a lot. Regards, Alan
Email Commands
Hello SDP Support, SDP doesn't have the ability to send mails on closure via businessrules, so I was trying to find a workarround. In my scenario I send out an notification with the notification rules, when a request is closed to a specific email adress. This adress is the same I use for SDP to send emails. So now I want to use the email parser to to set a specific value in the field mode. Would it work now with busines rules, that the value will be set after the request was closed? Will there ever
Account and Contacts Maintenance in SCP
Is there an easy way of maintaining the Accounts and Contacts similar to a spreadsheet, instead of going through each Account or Contact? Of course, this should be given to an Administator role.
API: how to set timezone
Hi, I'm currently trying to figure out how to use your Site API. Was successful to some extend, but one thing I just could not figure out: how to set the timeZone via the API. No matter what I try, there is no value selected when viewing the site in SD+. After selecting some timezone in SD+ and saving saving in SD+, the timezone is saved. So what do I have to use? What I tried: - "value" field of the SD+ select box (e.g. "301" for Europe/Berlin) - the complete string of the SD+ select box (e.g. "(GMT+1:00)
Missing "Subcategory" & "Item" columns from the User's Request page
In the Requests page when the users log in, the columns "Subcategory" and "Item" are missing from the columns list, only "Category" is available in the . We need to display the column "Item", this very important. However when the technician login, the columns "Subcategory" and "Item" are available in the column list and can be displayed. Please advice. Regards,
Firewall Analyzer Backup
Hi, We are in a need to do an automated backup of Firewall Analyzer on a daily basis. This process needs to be run at mid-night and would be completely unattended. Could you help us with a solution to achieve the same as in the current scenario we need to shutdown FW-Analyzer first the take a backup and then start FW-Analyzer service again. Thanks & regards, Kushal
Tech Assignment
Is there a way to use a busines rules, or some other feature to help auto assign assignments in the following scenario: 3 Techs Tech 1 does 80% tech work 20% Server Administration Tech 2 does 80% tech work 20% Network administration Tech 3 Does 20% tech work 80% Server administration 5 sites site 1 = techs 1 and 2 get assigned requests site 2 = techs 2 and 3 get assigned requests site 3 = techs 3 and 1 get assigned requests site 4 = techs 1, 2, and 3 get assigned request site 5 = tech 1, 2,
Exchange Reporter Plus - how to fix issue with mailbox size report
I am having an issue accessing any of the "Mailboxes" reports found in the application. It prompts me for credentials, mapi is installed, and when I attempt to log in it just refreshes the site. I have restarted the service 3 times now and can still not log in.
NetFlow question - utilization percentage
We have the netflow plugin for OpManager and I was wondering if there was a way to see what the total amount of traffic is as a percentage, not just per interface. We're trying to see what the true percentage of traffic going over our router is. Apologies if this is a silly/dumb question.
Memory by process
Is there a way to generate an alert when a specific process is consuming 'x' amount of memory and then generate an alert? I know NetIQ/MOM/SCOM can but those are agent based monitoring tools. Thanks.
OpManger 8 on Linux with WMI?
I just installed OpManager 8 on Linux as a development test. I currently have OpManager 8 running live on a Server 2008R2 server. Does the Linux version support WMI like the Windows version does? I notice under credentials on my Server2008R2 OpManager install, there is a Windows credential selection and on the Linux version there is not. Is this still a limitation of the Linux install or is there a module that I can load into the Linux version to get WMI compatibility? Thank you.
Remove contact's ability to add notes to an open ticket
For internal reasons, we need to remove the ability for a contact to "add notes" to an open ticket. Please advise how to do this. Thank you.
Exchange Monitoring Tool Capabilities
Hello, It says if threshold values are exceeded,alarm messages will be shown in dashboard tool. What is exactly this dashboard tool. Is it possible to send SNMP trap messages to another server if threshold values are exceeded?
Purchase order Question, same products from differnet vendors
I have another question with raising POs. We routinely purchase items from a number of suppliers/vendors to ensure we get the best price. It seems that when we try and raise a PO in SDP, for a product that we have previoulsy ordered from a differnet supplier/vendor (reseller), then we cant order the same product item form a differnet vendor/supplier (reseller). We get this error
FreeRadius Authentication fails for Non EMS User
I observed this issue, AdventNet send authentication request to Radius Server only for those user which have entry inside WebNMS like emsadmin etc. Request may reject or accept depending upon entry defined inside Users table in Radius. For those user which does not have entry inside WebNMS, there is no request going to Radius (Here itself authentication fails), despite entry defined inside" User" table inside FreeRadius. Atleast Authetication should have been successful here since there is corresponding
8017 Hotfix released
Dear Users, Hotfix SDP 8017 (which can be installed over 8000) has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Refer the below URL for the list of Features / Issues that has been went in this Hotfix [8017] http://www.manageengine.com/products/service-desk/readme-8.0.html Also, please refer to the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Servicedesk Plus MSP
Hi!Will the next version of Service Desk Plus MSP have integration with any other of Manageengines products like OpManager and Desktop Central MSP? Thank´s Erik T Channel Manager at Inuit
OpManager Switch Monitoring - Ports marked as Trouble, only some of them trigger Alarm?
We have two switches being monitored with OpManager, both are HP ProCurve 4208vl Chassis switches (J8773A). We're using the Free Edition of OpManager build #8720. When looking at our switches in OpManager, there are a number of ports highlighted with an orange circle indicating trouble on the port. When we click on the port, it shows the Administrative Status as "UP" and the Operational Status as "DOWN". There is no traffic passing through these ports as there are no devices hooked up to the other
Disallow users from seeing categories
Hello When setting up preventative maintenance tasks it makes sense to use Categories and maybe sub-categories and Items along with them. However, you probably don't want your user base to see some of those categories with their associated sub-categories or items. For example, you might have a Category = "Backups and sub-categories "Initialise Backups" and "Check backups". You might not want the average user submitting a ticket with backup as a category so it makes sense to add a flag the admin
Distribution Server
We have today just reinstalled our Distribution Servers on our Remote Offices so that they are installed onto the D:\ however we're having the following issue now : Replication does not seem to be working on any of the servers so the repositories are not populating. The main server continues to download the patch/software package but this isn't being replicated out. Any reason why this would happen when simply reinstalling the Distribution Server Service to the D:\? Thanks Matt
Special Characters in CSV import
When importing asset data using the CSV format, SDP does not properly process special characters such as the Umlaute in German or accented characters. Trying to import CSV files which have been stored in the Unicode format (UTF-8, e.g.) result in SDP displaying the message that the language is unsupported. SOLUTION: Store your CSV file in the Unicode format (UTF-8). Edit your CSV file using a Hex editor (that is an editor which shows the content of the file as Bytes or Octets and not as characters).
Windows 7 - Connection to RPC server in the workstation failed.
Hi all, I am currently in a phase of deploying Windows 7 OS. I am trying to do a scan of the Windows 7 Laptop. I get the following error. For Windows Xp, I have no issue. I have already disable UAC and we do not use agent in our Env. We are using Version : 6.0.0 Build Number : 6013
Roles
I want a technician to be able to create a reply template (located in the admin module). Can I do this without making them an admin? Furthermore it would be helpful to be able to give a permission to allow access to everything except the reports module which may contain sensitive information.
Another Purchase order Question
when I wish to raise a PO for a software item, I only seem to be able to add sofwtare items that the system already knows about. THe software item list seems to be populated by virtue of sofwtare that SDP knows about when I have scanned devices. If I am buying a pirce of software for the first time, it will not have been instaleld, SDP doesnt know about it so its not in my known software ist. How can i manually enter a new sofwtare item into my PO. Thanks
10Gbps interface bandwidth chart issue
Hi, Is there any fixed on the bandwidth monitoring issue on 10gbps interface? From the measurement the chart looks like below: Thanks Don
Want to allow custom role with permissions to edit incident template and service catalog
Hi, I created a custom role for some technicians and wanted to know if there was a way to allow that group to edit incident templates and the service catalog without having full SDAdmin priviledges. Is there a way to do that? Thanks, Leigh
Direct spam over http
Hi we have the same problem with the same spamer also the demo.supportcenterplus.com mails from: xxxxxx@gmail.com , *@list.ro , *@unot.it .... what can we do?
build 8721.. "Entries for device, either partially added or removed"...Click {here...} ends with invalid IP Address
Custom device "SAN"... I deleted a SAN device, and now want to readd. I get the Entries for device, either partially added or removed"..., then I Click [here] to clean up the entries, which promptly results in "Invalid IP address. Please enter again. I have a reverse lookup entry for the IP. The IP is valid, it's class B, routable... so need some help getting this device back into opmanager. CFBurns FYI this is MSSQL 2005 back-end
Op manager Netflow analyzer plug-in - Is following devices capable and how to configure
Hi i want to configure the devices so i can get netflow traffic, are following devices capable of netflow traffic and if yes, how to configure ZyXEL ZyWALL USG 20WLinksys 10/100 4-port VPN Router RV042 Linksys Wireless-N ADSL2+ Gateway WAG160Nv2 Juniper SSG 20 Thank you
Trouble with Asterisk
Hello! I have a problem with the integration of ME Support Center and Asterisk. when someone call me i can`t see notice. Why? serverout0.txt: [09:29:26:031]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>| [09:29:27:109]|[10-14-2011]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[60]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>|
False Positives
Hi, Can anyone help me. I receive a large amount of alerts when there doesn't actually seem to be a problem. The majority of false alerts seem to come through for servers or services being down when they are not, and websites not working Any ideas?
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