Problem with OpManager: Unable to fetch Managed Object details for the object
Hi, We have OpManager version 8722 with operating system Windows Server 2003 and BD MSSQL 2005. OpManager reset the service and the wrapper log does not make any mistake, but entering the application we have the following problems: 1. When I select any device, the program show me the next message: Unable to fetch Managed Object details for the object 2. In the Dashboar tab show me the errors: Error occurred while generating widget. I send you the snapshot the
Error when adding performance monitor
Hi, I've error when adding performance monitors. Once I clicked on the Add Monitor on the lower right, a new webpage with error is shown. Performance Monitors Monitors Period (mins) Threshold Edit Input Voltage 60 Not Enabled Number of Fragments 15 Not Enabled Outgoing Packet Error(s) 15 Not Enabled Oversize Packets 15 Not Enabled Undersize Packets 15 Not Enabled Add Monitor Remove Error! Please help. Regards, colin
Enterprise Edition question
Hi guys, I am setting up a new enterprise edition environment with 2 probes and a central server, I need to get all the data from my existing essential edition into this new environment and have it available from the central server. any ideas would be helpful. Thanks, Stephen
Rebranding NetFlow
How can i to change the default brand to customer brand? Also, is it possible to change the brand of login page? Thanks for your prompt reply. Daniel Alejandro
Editing an existing Report Schedule
I have an existing Report Schedule in ELA that I now want to change. But, it does not appear that I can edit an existing Report Schedule. Can this be true? Or, am I overlooking the obvious?
Import log issues
I have event log analyzer version 7(applied patches from 6.x) when I try to import log from last dates a message waiting for http://localhost:8400/event/import.nms... appear on the screen below, a blue percentage is filling ,after a minute then I'm receiving a web page error "internet explorer can not display the webpage" Please help!!! Thank you. Jose Perez
problem backup analyzer 7 whit batch.
i have install in windows 7 analyzer 7 I had a daily backup. I stopped for more than seven days and hours scheduled archiving is working properly. I write here that I use the following commands inside the batch to backup: E:\ManageEngine\EventLog\bin\wrapper.exe -p E:\ManageEngine\EventLog\server\default\conf\wrapper.conf c:\robocopy\robocopy E:\ManageEngine E:\Backup_ManageEngine *.* /E /PURGE /V /W:1 /R:1 /LOG:C:\robocopy\Log_Backup_ManageEngine.log /NP /NFL /NDL E:\ManageEngine\EventLog\bin\wrapper.exe
Exchange Reporter Plus License/ Quotation
Dear Team, A colleague managing the Exchange server is interested in this product. Would like to get some pricing info/ qoutation. Thanks, TVTC
ADManager, ADSelfService behind Apache reverse proxy
We host all our tools behind an Apache reverse proxy with one SSL hostname. With ManageEngine tools, all we seem to get in this setup is the following message: "Sorry, the page you requested was not found." Anyone else get these apps working successfully behind a reverse proxy?
Export data by API how to?
Hi, I am working for exporting data from IPAM now but no idea how to do it by API export data from database directly, that is because it require to do some data sync with another system running at backend. Did any one have more information about this? Thx!
Upgrades to 5046
Were there any upgrades to build 5046? I do not have an annual maintenance agreement, and can not get one at this time, I am just looking to see if there were any fixes out there. Thanks, Gene
Exception error in bandwidth monitor
I continue to get the following error in OpUtils in bandwidth monitor module when switching to another port to view traffice details. [Exception in:/network/BandwidthMonitorInterface.jsp] null I have already upgraded to version 6 and still have same problem.
How to change Database server
Hi, Did somewhere URL can guide user how to change the default database to customer database? I am trying to change from fireball to MYSQL but only fine database_params.conf in KB but no further steps teach me how to do it. Thanks in advance!!
Some user role question.
Hi, I have some problem in user role. Here is problem that don't know how to do it. 1. I have read the access restrictions role table but not sure that is can I do some customs ACL. Example: - Can I limit which user who they can read which IP info in network monitor? - Can I limit which user who they can read which zone where I have pre-defined? Additional 2. Is that have any addon it can included the netflows featous together? Thanks in advance.
WMI with OpManager for Linux
Pardon my ignorance :), but can OpManager 6 for Linux also perform WMI monitoring? I do not see WMI monitors in the available list.
Expand Port Display Name Field
When configuring the ports on a Cisco switch the default display name is the full name of the port plus the description entered in the CLI. Could the size of that field be expanded in the configure ports screen? The text runs off the side of the text box and so you cannot see the full name of the port without scrolling in each field. It makes editing multiple ports difficult. Either just double the size or make it a user-configurable amount of space. Thanks
Category Creation
Is is possible to create a new category. I have environmental monitoring equipment that I can keep track of using SNMP, but it doesn't really belong in any of the existing categories. Anthony
Free SQL Monitor Issue
Good day, I've downloaded and run the Free SQL Health Monitor program, but something is wrong with the window sizing of the application. I get no scroll bars and cannot see the entire screen. I also cannot maximize the window. See picture below:
Probelm with new-emails
Hello, I had problem with SDP and new e-mail caming from clients. Problem was quite strange because answer from clinet wasn't added to existing case, but it created new case - and important - thne number of that case was already used earlier (so that "new" case had been created earlier adn was about different problem). Can you fix that? One thing that we could do was restarting SPD, and now it's ok, but that situation can replay.
8016 Hotfix Released !!
Dear Users, Hotfix over 8000 has been released and can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html Below is the enhancement done in this hotfix ( 8016 ) release. SDP-40726: Requester can able to select the Service Request Approvers, while raising the Service Request. And by default the approver field will be moved out of the SR templates. And if required, this field can be dragged and moved into the SR templates. By default users who are
Service desk login domain list
dears, when the AD authentication is enabled on service desk plus. when you try to login to the system. before typing your user name : the drop down menu will show list by all domains that is available to the system. but when you start typing the username. the drop down list will only contain the domains which you have imported requester from. I need the login page to show only domains which i have imported users from as requester. is it doable.
Scheduled Backup fails occasionally
I would like some help to figure out why the backup fails occasionally. Build is 8015, but this has happened in the past with 8013 and 8010 I believe. Database is MySQL My backup configuration is as follows: \\FileServer01\ManageEngine\ServiceDesk\backup Just a database backup, no file attachments. Error is as follows: java.io.IOException: The specified network name is no longer available at java.io.FileOutputStream.write(Native Method) at java.util.zip.ZipOutputStream.writeInt(Unknown
Email Send Notification failed
Dear Support I knit problems sending email in error and SupportCenter Plus is SDP file Support File Ok-IMAP receive, not send error and notification in Outlook Epress send and receive OK, switch to Gmail Outgoing Ok, turned off all antivirus software, Windows firewall as well as Ok-POP receive, send not, declared in Outlook Epress send and receive Gmail Outgoing Ok OK switch, turn off all antivirus software, Windows firewall as well as Best regards, Thang
AD imported requester Details not populatuing on new request
I have imported the users into SDPLUS from AD However I have a couple of users that although they are in the system as a requester with all thier details ie: e-mail address telephone number when i try to log a request for these few users thier details are not populated in the request details ( including thier e-mail address ) as such no notification are being sent to the user can you advise ?
Install SP 1 of office 2010
Hello, I test “Desktop centra”l in my office to deploy patch on ours system. I can install patch without problem. I can also install service pack of windows without problem. But, I can't install SP1 of office 2010. Every time I try to deploy it, I received a message that the patch is not valid for my computer. Could you help me to deploy it? Thanks in advance Julien Ithurbide
Customizable Dashboard
It would be a nice feature (esp. for technicians) to be able to customize the dashboard. The real estate on the page is valuable. I would like to see a version of the My Requests Summary for Unassigned Requests. I do not find the PO Summary very useful, this could be easily run as a housekeeping report. The option to choose what you see in each 'block' of the dashboard is a better way forward than a direct change. Keep up the good work.
Custom scheduled report needed
Hi, We recently upgraded from ServiceDesk+ version 6 to version 8.0.0 Build 8009, running on MSSQL. A scheduled report we used to run now no longer works properly as formatting has changed. Would you be able to supply the SQL for the following, please? Report The purpose of this report is to show if we have met one of our KPIs - the time taken between a new request being created, and the request being assigned to a technician. For all requests created in the previous quarter, we need: RequestID;
Dasboard in SDP
Hi How can I get the dashboard to auto-refresh? The user guide states: "The Dashboard is a visual display of real-time information, consolidated and arranged in a single view so that it can be easily monitored" yet as far as I can tell, it only refreshes if you press f5 or come out / in. I want to be able to display this on a monitor on the wall, so it gives all in the team a real-time view of what is happening from a stats point of view. Any ideas, please?
set two threshold on single performance monitor
Create a new type of performance monitor in which,user can set two threshold on single performance monitor
Site automation equipment allocation
Dear How can we ensure that machines are discovered by the SD automatically assigned to a site? For us ideally to take the site with the AD container name. You can check if this is feasible. Jose
Email Commands and Forwarding
Not sure if this is the correct area or not but it was really the only one that was even close to what I want. I was wondering if anyone has ever tried what I am proposing. We have alot of users that email technicians directly instead of going through our helpdesk and I was wondering if there was an easy way to for those technicians to forward that email to our service desk email account so it will create work orders? We've had some success with this with some editing such as changing the @@Requester=User
Business Rules
I have encountered an issue today where business rules have disappeared for me in the admin section. The tab is still there but it shows no business rules. But if I select organize business rules they do show up there. I noticed after the fact that this was not just limited to the business rules tab. But also effected Requesters,Technicians and any other tab that had similar created items within it. Was able to see them but only after deleting my account and re-adding.
Sample CSV needed
Hi! I would need a sample CSV file to export: First Name, Last Name, email address I'm sorry but I could not find this info anywhere
POE port power load monitoring on Cisco 3750X
Hello, Has anyone been able to monitor PoE port power loads on Cisco 3750X switches with OpMan built-in SNMP? Thanks, S.B.
Changing the Site for an IT asset
Hi all, Another Site related issue - I am not able to change the "Site" for an IT Asset (Server). There is no error from the app, nor any obvious error in the logs. Anyone else experienced this? Stu
OpManager Build 8812 Released
Dear Users, Build 8812 is released and it can be downloaded from this link. Instructions are also in the same page. http://www.manageengine.com/network-monitoring/service-packs.html Here is the list of enhancements. The Alarm reports page now has option to filter alarms based on its properties; This report can be exported to .pdf, excel formats and can be emailed. Option to escalate alarms via SMS in addition to email, is included. Option to configure URLs in Alarm Escalation is also added. You can
Problem to add new Esxi server
Dear Support, I have some problem to add new esxi to OPManager : Before, when I added a esx server, I received a form with "host name", userID and Password to establish the connection. Now, I receive the same form as the form in the admin panel and the esx server is not added correctly to OPManager. I think that problem occurred since I had updated to 8812. Please feel free to contact me if you need additional information. Nice regards, PYM
CLI API not closing sessions correctly
Hi, I have discovered an issue with the CLI API and am wondering is there a fix/workaround for it? The issue is the close() method in the CLISession class sends a FIN,ACK message to the devices. This is supposed to be just a FIN message if it were to adhere correctly to the standards. Most devices however ignore the incorrect flags and exit the session. However some devices are stricter and do not close the session. These are Cisco devices and the result is that the line stays up on the device and
[Webinar]: What you need to know about Applications Manager Version 10.0
We recently released Applications Manager Version 10.0 and want to demonstrate to you how the new features work. For this purpose, we are organizing webinar sessions where we will discuss release 10.0 in depth. There are 3 sessions to be held this week.
Import CSV with Spanish accents
Hi: I am trying to import a CVS file with user properties but I am having an issue with the ñ and letters with accent are been replaced with � How can I import the csv file with this caracters? Thanks in advance.
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