Email Commands
Hello SDP Support,
SDP doesn't have the ability to send mails on closure via businessrules, so I was trying to find a workarround.
In my scenario I send out an notification with the notification rules, when a request is closed to a specific email adress. This adress is the same I use for SDP to send emails. So now I want to use the email parser to to set a specific value in the field mode. Would it work now with busines rules, that the value will be set after the request was closed?
Will there ever be the option in the businessrules send out emails when a request is closed and not just created or updated, cause that would help a lot with notifications.
Kind regards
Thomas
SDP doesn't have the ability to send mails on closure via businessrules, so I was trying to find a workarround.
In my scenario I send out an notification with the notification rules, when a request is closed to a specific email adress. This adress is the same I use for SDP to send emails. So now I want to use the email parser to to set a specific value in the field mode. Would it work now with busines rules, that the value will be set after the request was closed?
Will there ever be the option in the businessrules send out emails when a request is closed and not just created or updated, cause that would help a lot with notifications.
Kind regards
Thomas