Register for SDP 8.1 Beta
Dear Customers, The ServiceDesk Plus 8.1 Beta is ready. Please register for this Beta in the below given URL, http://www.manageengine.com/products/service-desk/sdp-portal-registration.html We will provide beta access in batches. Thanks & Regards, Jeykar SDP Team
Question about Add-on modules
Dear Sir, I have some question about add-on module, could you please help me to explain about these question? 1 what are sap server and sap ccms? what do they work? benefits from these add-on and differentiation between sap server and sap ccms 2. what is real browser monitor? what does it work and benefits from this add-on Best regards, Songtham
Agent based scans
Hello, My IT department is trying to switch over from domain scans to agent scans. We disabled the scheduled scans, domain scans, and network scans and then we installed the agent (with scan on startup enabled) on one virtual machine for testing. When the virtual machine starts it's scanned and posted in ServiceDesk as planned. However, anytime a member of our department starts a different virtual machine that virtual machine also appears under 'assets.' My question is: Why are workstations
SQL vs Java Application
Hi, We have our service desk + application running on server 2008 R2 with a local instance of SQL 2008 running service desk. The server has 8GB of RAM which is mostly taken up by the SQL service (the service desk database is 7.5GB), would it increase the performance and speed of service desk to throttle the SQL server down to say 6GB of RAM then increase the Wrapper.Java.MaxMemory= to around 2GB?? Or would this be detrimental?? Thanks
Backplane Utilization for Cisco Catalyst 4500
Hi, Anyone out there manage to configure Backplane Utilization for Cisco Catalyst 4500? I follow this post, but still fail. -- Regards, Anandharaj System Engineer (Unix / Linux)
Exchange 2007 and 2010 coexistence within ADM+
I am in the finalizing our Exchange 2010 setup and recently setup a new 64-bit server to run ADM+'s 64-bit version (the 32-bit version would only create legacy mailboxes within Exchange 2010). With this all 64-bit setup, if I go to create an account with an Exchange 2007 mailbox, ADM+ will only create a legacy mailbox. I noticed in the help docs the following noted limitation: Need for a separate Exchange Management Console to create User Mailbox in Exchange 2007 and Exchange 2010. Does this mean
Distinguished name of all members in a universal group
Previously I have run a query that allows me to see all groups and their types (univ, Global etc) and added an extra column of username. When run the query has reported all members in a group and their domain details in [ ] square brackets. Even users who are in the same domain as the tool were reported in Disting format. Since the latest upgrade I've lost where or how to do this. Is there a setting. Bascially i want to be able to filter out all groups that are universal - and see in which of the
Check permissions on folders
Hi to everyone It would be great if I could check NTFS permissions ( ACL ) on folders without supplying a user name first. My question always is .... Who ( users and groups )has rights on this folder and sub folders. The result should then be exported to Excel. This functionality would really add value to an already great product. Cheers Heinz
Exporting/ Updating Manager Name - The Correct Way
Hi Guys, Please see the Correct STEP by STEP for updating Manager Name, unlike other Attributes the manager name cannot be updated in the simple way ( You need the manager's name in DN Format - That is the complete PATH in AD) 1. Generate the All Users Report 2. Include the DN and the Manager Name in the report 3. Copy the DN of the Users name and use EXCEL ( Find / Replace ) function, Be carefull if you are using Copy/ Paste because it can and will include spaces ( Remove the spaces - for example
ServiceDesk Plus Mobile App
Hi! Will the ServiceDesk Plus Mobile App work with IT360? Thank´s Erik Channel Manager at Inuit Sweden
removal of mail contact from a distribution list
Is it possible in AD manager to remove a mail contact from a distribution list when trying to remove it you can see the real AD accounts but you cannot see the mail contact. However you can see the contact if you do a AD search, but not remove the distribution list
Populate mail attribute from CSV
I'm trying to create users through ADManager by importing a csv. Everything seems to work except for the mail attribute, which remains blank. My template has it set to empty b/c we use an external mail server and the naming convention is not 100% standardized. Any ideas on what to do?
AD user report
I have a qustion regarding admanager plus and audit plus. I have see ad manager can product user change reports, but it did not give me the detail of the change? how do I get that?
Create Bulk Users fails - Error Code : 8007200b - The attribute syntax specified to the directory service is invalid.
I cannot understand why I'm getting the following error: Error Code : 8007200b - The attribute syntax specified to the directory service is invalid. See attached images documenting the process. All looks good, but then the Logon Name information disappers! Not sure if that is the problem, though. Help!
Was wonder how to pass Username information from ADMANAGER Plus to VBScript?
Hi I was wondering if anyone could assist me with what needs to be done to pass ADMANAGER PLUSE User information into a VBScript which will execute a CDO mail process for notification purposes that the account has been created. Regards,
ManageEngine Support Center Plus (Templates and Categories)
I've been playing around with this software for a few days now and am trying to figure out whether or not an admin can create different category details for different requests under the same template. For example: Under "Request Details" in contact view; I have under the Product drop bar: -Troubleshooting -Hardware
Scheduled User Reports
When logged in with the admin account, I go into the User Reports, All users. I run a report, pick the columns I want to see, validate it looks ok and then run a schedule report. The report then comes out with those particular headers and columns I wanted in the report. However, If I then go through and run some additional ad-hoc user reports and change the column heading, the scheduled report then comes out with the last column headings I were looking at. This has got to be a bug because
ADManager web interface problem
While working in the AD Manager web client interface, it will randomly kick me out back to the user login page. Has anyone else experienced this? If so, what (if anything) fixed it for you? Also, is there any way to use passthrough authentication like the Service Desk Plus interface? Thanks for any help you could provide! -I am running v4.1.1 build 4114
Delegate some admin tasks to non-admin users?
We need to have more granular controls on user rights within SCP. In particular, we would like to allow non-admin users to merge tickets, and add/update contacts/organizations, but not delete contacts/organizations. I don't see an option available within the UI to do this. Is there a SQL script I can use to do this, even temporarily? dcc
UPS's are complaining about unauthorized SNMP Scans from OpUtils, but from where ?
Our UPS are complaining about unauthorized SNMP scans from the OpUtil machine. All I'm using is switchport mapper and that isnt doing any scans of entire subnets as far as I can tell. What could be causing it ?
Left panel width
Hi, we are testing SDP. We use it in Spanish. I need to increase the width of the left Panel. In the Spanish translations, subjects requires more letters and they don't get displayed. Is there a way to do this? Thank you!
Twitter Integration Not Working
Hi not sure if there is a fix for this yet. Last post I have seen was Dec 2010. Our SupportCenter Plus Build 7704 reports the following when reviewing Tweet updates. Sorry !.. Unable to contact Twitter service. Please check Twitter Settings
Search mail content
Hi, i know, that search function for mail content was requested 5 years ago. Now, we really need this search function, as mail is the most used way of communication in our environment. We buyed the software for a better way of working with user questions in our it-service. If we can't find mails with similar content or mails including a specific issue, it's nearly useless. Any software today uses Search Index services, why can't you? Or can you? Please tell me, if there are any new informations on
DHCP question
I'm monitoring DHCP and free addresses and OpManager is reporting incorrectly the number of free addresses. I found a similar posting but i'm using MySql and I don't know how to amend the command. https://forums.manageengine.com/topic/dhcp-scopes-number-of-free-ip-addresses
SNMP Trap help
In the below PIX trap, what exactly do i need to do to get rid of all the un-decypherable OID digits and have real understandable text? In SNMPc I used to have to compile into the Mib Tree all of the PIX mibs. I am still uncertain of how Opmanager does this even after reviewing the Demos and HOW-TOs. Can someone shed some light on what exactly I need to do. Severity Trouble Last Updated May 17,2005 11:50:24 PM Message .1.3.6.1.4.1.9.9.41.1.2.3.1.2.0: 20, .1.3.6.1.4.1.9.9.41.1.2.3.1.3.0: 4, .1.3.6.1.4.1.9.9.41.1.2.3.1.4.0:
Virtual Tunneling (Virtual Interfaces)
Hi Guys, I need your help please. We have a device in our Network, using the following MIB code: snmpv3mibs mibII/snmp_mib mibII/system_mib mibII/sysORTable mibII/vacm_vars mibII/vacm_conf utilities/execute mibII snmpv3mibs ucd_snmp host This device, Creates GRE Tunnels, between our CE, and the clients Device. These are Virtual Interfaces. The operstatus of these, are always down, because there is not a Physical Connection ? So this means, that Opmanager always gives this Interface as
Request Revision History
Anyone know a method to view the complete revision history for a particular request entered in the Support Center? It doesn't seem to capture this information for auditing purposes. Thanks!
Features/Bugs tracking
Hi, You often provide us IDs for bugs or features, but there is no place where we can track the actual progress of that bug/feature ID. Would it be possible for you to create a searchable table for all users on this web site like following: ID Type (Bug/Feature) Description (description of bug/feature) Submitted (Date when ID was assigned to bug/feature) Priority (Urgent, Normal, Low) Progress (Denotes current stage of the ID: 1 - New, 2- In development (in progress), 3 - In testing stage, 4
Support Center Error Apache Tomcat/5.0.28(The full stack trace of the root cause is available in the Apache Tomcat/5.0.28)
Dear team kindly i used support center 7.8 and i face always and daily these error which is state below: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking timeout ( 30000 [ms] ); - nested throwable: (javax.resource.ResourceException: No ManagedConnections available
Juniper power supply monitoring
I'm looking to monitor our Juniper switch power supplys and i'm having trouble getting it to work. These are the steps i've taken so far: (1) Mibs copied correctly and mib for p/s identified (2) Went to Admin --> SNMP Trap Processors --> Load From Mibs (3) Created notification rule for to alert on condition when power supply fails When testing, we're not receiving alerts that a power supply has lost power/failed. Any ideas? I know traps are being rec'd b/c we receive other alerts from the switches.
How do I delete a software asset tied to a purchase?
We are trying to clear out all of our assets from ServiceDesk and successfully cleared out all but five software assets. When I try to delete them I receive an error saying they are referred to by another workstation, but there are no workstations listed in assets. It turns out that these software assets are tied to purchase orders in the ServiceDesk inventory. How can I delete these software assets without deleting the purchases that they are tied to?
Download New Build Number
I have install servicedesk Build Number 5502, is it the last one or there is still be new one...? if there is a new build number where can i download it...?
After software deployment, the packet for execute the program is removed...
Hi, Yesterday we created a new software deployment packet. After, we tried to deploy this software but we had a problem: The packet in question is the program LaboDis. As soon as it is deployed, when we execute this program in PC, it has to find a msi packet in this path (C:\Program Files\DesktopCentral_Agent\swrepository\1\swuploads) and we have seen that it's removed, so the program cannot execute. It seems that the deployment is well done but then it erase the packet wich is necesary to execute
Deployment of flash though the repository.
Hello, I'm having an issue with flash, whenever I deploy the package form the patches section, it says it completed successfully but when when you go to use the browser it says that is disabled. any ideas? Thank You,
VMHost Status Critical without Alarms on Host or Child VMs
Hi All, We have a strange issue where the status on a VMHost is not clearing. There was an alarm triggered which set the status to Critical relating to the HTTPS Web connection failing (I do not have the exact message). The alarm has cleared however but the status remains as critical. I have checked the child VMs and there are no other alarms (someone suggested on this forum that a child VM could potentially cascade the Critical status to the host?). I have had this issue before and it was
Deletion of Request/Incident tickets
If I delete a request/incident ticket, is that a permanent deletion or a logical deletion? By logical, I mean is it marked in the database as deleted but the data is still there in the database?
ADAudit and local server accounts
Can AdAudit plus be used to audit local server accounts and users the same way it audits Domain Accounts? Or is there another product for local server audit?
What table has the software licenses...
that are seen on the Assets Tab, select a group, click on a computer listed in the details page, then click on the software tab. In this details page I have gotten custom SQL from SD+ that uses the SoftwareLicenses table. This table does not hold the licenses in this report. I could also use the table that holds the product ID as well. Thank You, Harry
Time Zone issue
1. Download the attached time.jar.txt ,rename the attachment to Time.jar and place the file under [SDPMSP-HOME]\jre\bin folder. 2. Reset the timezone on the ServiceDesk Plus MSP server to a different timezone and also change the service of ServiceDesk Plus MSP to Manual. 3. Restart the server and then execute the time.jar as follows : cmd>[SDPMSP-HOME]\jre\bin>java -cp time.jar Time output of the result may look like .. ( below is output is from a Australian customer ) TimeZone sun.util.calendar.ZoneInfo[id="Australia/Sydney",offset=36000000,dstSavings=3600000,useDaylight=true,
Wrong credentials used with SNMPv3
Using OpManager 8.0 build 8812. The credential library seems to use the wrong set of credentials when multiple SNMPv3 credentials have the same username. For example, I can create a SNMPv3 account with username user1, authentication of pass1, and a second account with username user1, authentication of pass2, then assign these two accounts to two different devices. Communication with the first device is successful, the second device fails as OpManage wrongly uses credentials from the first account
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