Performance Monitor Failed to Capture for 3Com Switch 7700
Hi everyone. Need your help here. I've got a problem to capture data for performance monitor of 3Com Switch 7700 (Mem Utilztion, CPU Utlztion, etc). The credential test was passed for both snmp and cli. But for test monitor its failed. any ideas? i already rediscover this switch twice, but still failed. help me pless.. Big tq..
APPLNERR: Login Failure: for the agent
I try to integrate our Linux server via cli. The logfile says --> APPLNERR: Login Failure: for the agent but the credentials are correct. same error via ssh or telnet. Various tests are ok with putty from the OPS server. what can I do?
SNMP Monitor "test" fails
Hi, I am getting an error when I try to test a monitor that I created using a specific SNMP OID. The error message I get says "The Monitor did not respond to the test request". I can successfully query the SNMP agent on the device from the command line (snmpget) or through the MIB browser. Any ideas? (Screenshot attached) Steve
Clear alarms after service is up again!
When a service goes down, a alarm triggers just as i want to, but when the service is restarted and up again, the alarm that activates when the service goes down is still active! are there any rules on how i can fix this, when the service is restarted again i dont want the first alarm being active! Info Sep 16,2009 12:34:04 PM Windows NT Service EN BATCH is successfully restarted Service Down Sep 16,2009 12:34:02 PM Windows NT Service EN BATCH is Down here is a picture of it: <a href="http://sv.tinypic.com"
Inventory Database Question
What's the safest way to "delete" my inventory database and start from scratch? Jack Burton, MECP-DC USMC
Desktop Central Power Management Deploying But Not Working on local PC
Hello Forum, I seem to be having quite a hard time with the Power Management option in Desktop Central. I'm able to make a new configuration and load the correct settings that I wish to deploy to all our workstations but once the profile is deployed to the workstation it doesn’t work. I'm able to see the power profile under Windows 7 fine and edit the settings etc...... But it will not work. Am I doing something wrong here is there some Administrator setting I’m missing??? Any help on this
IBM xSeries servers Hardware monitoring.
Hi, I'm unable to monitor the hardware status of IBM x3650 series servers. I've enabled SNMP. Is there any additional service need to be installed for hardware monitoring.(like hp insight manager.). Does any one has the detailed steps. Thanks in advance, Arun
Real Time ticket queue
I want to be able to let me users see the entire helpdesk queue - so that they can see their position in the queue. That is their biggest lament. They make the heldpesk request, but then they have no idea when things will happen. So I want to be able to post the realtime queue to one of our internal web servers so they can do a quick check of where they are. Our IT shop is small for the amount of users we support (1 helpdesk IT for 200 in-house people) Has anyone else done/created/ though of something
Add GROUP BY to query report
I have made this report to show us which users are eligible for mobile phone upgrades: SELECT aau.FIRST_NAME "Requester", DATE_FORMAT(from_unixtime(reqf.UDF_DATE1/1000), '%m/%d/%Y') "Mobile Phone Upgrade Date" FROM AaaUser aau LEFT JOIN Requester_Fields reqf ON aau.USER_ID=reqf.USERID WHERE (reqf.UDF_DATE1/1000 < unix_timestamp(now()) ) I'd like to create two separate reports, one grouped by Site, and the other grouped by Region--how would I do this? We're using 8016 with MySQL. Thanks!
Users with Hyphenated last names
Is there a way to create a customized logon name for a user with a hyphenated lat name? For instance, I want to use a First Initial and the Last Name unless the last name is hyphenated. In cases where the last name is hyphenated, i want to use First Initial and the 2nd half of the last name. (i.e. Joe Smith-West would have a login name of jwest) Is this possible yet? If not, i would love to have that kind of customization available. Thanks, Jay
Remove technicians from auto assignment queue based on request creation date
Currently the auto assign appears to be working on the basis that if a technician is marked as off at the same time as the due date then it will not be assigned to them. This has been causing us issue in that our standard SLA is 2 days although most requests generally don't take that long to deal with, but it means that the technicians stop recieving them 2 days before they are due to be off. Also it means they get tickets assigned to them that are due to expire an hour or 2 after thay get back,
Version 8.1
Hi, I was just wondering if you could provide a rough idea of when Version 8.1 may be ready for release?
Size field "Subject"
Hello, Is it possible to change (enlarge) the field Subject? It would really help to see more characteres when working with "Requests" and "Solutions". If this is possible I would appreciate if you could tell how to do it. If not, I think it would really help if you could make it larger. Thanks, PVMP
Cannot See Change Implementation or Problem Task Details
For the last few days I've been experiencing issues when trying to browse to the 'Implementation' tab of changes or to the 'Tasks' tab of problems. Basically, I get a blank page where the details should be whilst the outer frames are intact. This is not specific to one PC and it doesn't even matter who is logged into the PC, as soon as I login to SD+ I see the same issue. If somebody else then logs into SD+ with their credentials, from the same PC/logged in user all is ok. Therefore, my conclusion
how config the cisco IOS device to be monitored by firewall analyzer
i am testing the firewall analyzer. i have a cisco IOS router to do the firewall. i want to know that how config the cisco IOS device to be monitored by firewall analyzer
OpManager - Monitor Temprature of Non IBM, HP or Dell systems
Hi, i want to monitor Temprature of different systems which are NOT Dell, HP or IBM. as in monitors there are following under following sections but does not work and gives the error Dell PowerEdge Monitors Server Temperature SNMP HP Proliant Server Monitors Temperature SNMP Temperature Threshold SNMP IBM Blade Center Monitors Temperature SNMP But what if the
E-mail notification after "attention" alarm is clear
Hello. How can I set Op Manager to send me an e-mail notifications after the alarm of Attention severity has cleared? Now I get "clear" notifications only after a critical alarm will be cleared. Thank You for any help Kind regards Jacek
Reports Time Spent
I have a report that will show me how much time a tech enters against a request ( see query below) How can I enhance this query to also show how much time is spent on a change request. SELECT rc.DATETIME "Cost entry date",wo.WORKORDERID "Request ID",wo.TITLE "Subject",aau.FIRST_NAME "Requester",std.STATUSNAME "Request Status",rc.MM2COMPLETEREQUEST "Time Elapsed" FROM WorkOrder wo LEFT JOIN RequestCharges rc ON wo.WORKORDERID=rc.WORKORDERID LEFT JOIN RCTechnicianIDs rct ON rc.REQUESTCHARGEID=rct.REQUESTCHARGEID
Can't start OpManager, License Dialog box appears
Hi After a server crash I am now unable to start the OPmanager server. WHen I start it it launches a licensee Details dialog box and wants a license file. When I point it to our current license file (which was working fine...) it says the file is invalid and I get and error code 501. I have tried to fix this by installing the latest service pack and hotfix but to no avail. Any idea? Thanks Dave
OpManager Service Frequently Stops Responding
Hi, We have had issues with a customer's standalone version of OpManager for over a year now, we hoped that by upgrading it to the latest version 8812 these problems would be resolved, but they still persist, the customer is aware of these problems and is not impressed by the reliability and stability of OpManager. The OpManager service frequently stops and therefore prevents device statistics from being gathered. Looking at the wrapper file, the following lines stand out as being part of the problem:-
Service Catalog as startpage?
Can you make the Service catalog as startpage after the requesters has logged in? /Andreas
How can I set negative threshold values when monitoring SNMP devices?
I have a need to monitor some microwave devices via SNMP. Some values (RSL, dB, etc) return negative values. When I set up my thresholds in OpManger, I receive an error that my threshold values must be positive. How can I monitor these devices?
incident activites.
we have an issue arise when one incidents being handled by multi technician during their shifts. currently we are using notes or work log. but work log allow the logged on technician to select the technician whom has entered that work log. which isn't right for us. we need it to be in-editable field with the name of the logged users. we need it to be more like activities log other than work log. as we don't work cost the same way that exist on the program now.
SDP - Tracking Budgets
Hello guys, I've got a nice idea for SDP. At this point we are able to set at which department or GB-code an invoice must be made or both. What would be a very nice addition (te complement), is that we can actually put in a budget on the GB-code, or on the Department-code (it's kostenplaats called in Dutch), and that we can keep track of the remaining budget. In my (and many other cases), there are yearly budgets to follow and to keep track off. It would be nice to see if we could keep track of this
Master Incidents (Problem)
if there number of incidents. that is all caused by the same issue . I suppose to create problem and relate all the incidents.to it. but I need all the incidents to be updated just by updating the master incident (problem). and to inherit the status of the problem so if the problem gets closed all the related incidents also get closed. that will be useful when dealing with global issues.
Trouble with modifying software licenses
We've recently begun to try to do a software inventory and get away from keeping track of licenses by using paper and binders. As we began to enter what we have on paper into the system so we could scan the computers and compare we quickly realized that we were unable to modify the licenses we'd already entered. Each time we click on "edit license" it shows the screen to enter an entirely new license. So far the only "fixes" we've been offered is to keep updating to the latest build....which is not
Agenttrayicon.log
Is there any way to limit the size of the Agenttrayicon.log file? I have some PCs in my environment which have only 512MB of RAM and the log files have been growing to over 1G. This is only happening on computers that have Win2K and WinXP as the OS, I can't seem to find this log on our Windows 7 computers (as there is no longer a Local Settings\Temp folder location for this OS. Thank you.
password expire date
does desktop cnteeral have password expiry alert If so how to configure
Survey Email Special Fields
Is there anyway to use the special fields in the survey emails? For instance using $Description and $Resolution in the survey email body in the same way they are used in the reply template. I ask for two reasons. First of all many users do not respond to the Closed message and instead reply to the survey. Being able to put the request ID in the subject would allow these replies to reopen a request instead of generating a new one. Secondly users would like to see the description of the request when
"Erkennung interaktiver Software" message
That means "recognition of interactive software"; that messege comes when desktop central wants to install a program on a windows7 pc; so the installation is not really "quiet" Is there a possibility to turn off this message in windows? thx
Patch Error
Issues with PatchID 90000 - patch will fail and the Remarks state that there was a "Problem while downloading the patch from the server". If I manually download this patch from the Microsoft website (kb890830) and then re-scan the system, Desktop Central reports that the system is up to date.
"Perform this on" bug (Build: 70239)
Hello, bug in "Configure Scheduler Settings" Build: 70239 I create a auto deploy task, with the following settings: Perform this on: "Second" , "Saturday" on month "ALL" @ 05:00 PM After I create the task I see the following setting: Next run time: "Okt 15, 2011 05:00 PM" But "Okt 15" is not the Second Saturday in Oktober, it is "Okt 8" Same problem with the second Sunday ... All my task old task (with first Sunnday, first monday...) are wrong. This is a new bug. I upgrade from build: 70230 The calendar
ManageEngine Applications Manager Training at just $299 - Hurry up and register!
ManageEngine is all set to host User Conferences in Boston, Washington DC, Chicago and Dallas. Boston - October 17 - 18, 2011 Washington DC - October 20 - 21, 2011 Chicago - October 24 - 25, 2011 Dallas - October 27 - 28, 2011 (Click here for the venue at each location) Technical Training & Certification at $299 and NOT $2995 ManageEngine Training Program covers in-depth technical training of products that we use. Originally, this training costs $2995 but you can attend it at the conference for just
ManageEngine ADSelfService Plus Training at just $299 - Hurry up and register!
ManageEngine ADSelfService Plus Training at just $299 - Hurry up and register! ManageEngine is all set to host User Conferences in Boston, Washington DC, Chicago and Dallas. Boston - October 17 - 18, 2011 Washington DC - October 20 - 21, 2011 Chicago - October 24 - 25, 2011 Dallas - October 27 - 28, 2011 (Click here for the venue at each location) Technical Training & Certification at $299 and NOT $2995 ManageEngine Training Program covers in-depth technical training of products that we use. Originally,
ManageEngine ADAudit Plus Training at just $299 - Hurry up and register
Dear All, ManageEngine is all set to host User Conferences in Boston, Washington DC, Chicago and Dallas. Boston - October 17 - 18, 2011 Washington DC - October 20 - 21, 2011 Chicago - October 24 - 25, 2011 Dallas - October 27 - 28, 2011 (Click here for the venue at each location) Technical Training & Certification at $299 and NOT $2995 ManageEngine Training Program covers in-depth technical training of products that we use. Originally, this training costs $2995 but if you can attend it at the conference
Send Attachment
Hi, is possible when you create or reply to a request to send a file to the recipient? I attach the file to the request but not send it. Thanks in advance Daniel
ManageEngine ServiceDesk Plus Training at just $299 at our User Conferences - Hurry up and register!
ManageEngine is all set to host User Conferences in Boston, Washington DC, Chicago and Dallas. Boston 17th & 18th Washington D.C 20th & 21st Chicago 24th & 25th Dallas 27th & 28th (Click here for the venue at each location) Technical Training & Certification at $299 and NOT $2995 ManageEngine Training Program covers in-depth technical training of products that we use. Originally, this training costs $2995 but if you can attend it at the conference for just $299. ManageEngine Product Training helps
SNMP extreme networks
Hi, I'm trying to configure snmp monitoring for extreme switches, but I'm having more problems with their mibs. Which are the correct mibs for extreme networks? I tried to import: extreme.mib v762b3.mib RMON2-MIB.mib RMON-MIB.mib can you help me? thanks in advance bye daniel
Enabling SSL in OpManager
Hi All Today I was going to enable SSL in OpManager but when I tried to download the ssl-enabled apache version from http://bonitas.adventnet.com/opmanager/12Sep2007/apache.zip I could not find anything to download... (error 404 page not found etc.) Have this package been moved from this URL? Where is it available for download? Thankyou G
Resolution not saving when closing call in FireFox.
I'm running ServiceDesk Plus 8.0.0 Build 8013. It appears that when you close a case and input the resolution, when you click save, the resolution blanks itself and then when the closure email goes out blank due to the resolution being cleared. It seems to only happen in FireFox. IE seems to work fine but I've never had the issue in FireFox before. Curious if someone else is having is having this issue or if maybe its a new bug in this current build?
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