Task Enhancements
Ability to close tasks with a button from the tasks list of the request, rather than editing and dropdown (if we have task closure set up as a requisite of request closure, then this can mean going in and out of multiple tasks , closing them all) Ability to create business rules bases on closing jobs . This could be used in the above instance to auto-close tasks when a job is closed .. Tasks belonging to closed requests should be closed too .. if you do not enable the task/request close rule ,
OpManager - Alert Emails
Hi All, I am constantly getting alerts to say a certain device is down, I need to know when this type of device is down but I dont need OpManager to email me each time it misses a poll after Ive been notified that it is down. Is there a way to configure OpManager to send 1 email to notify me the device is down and then cease emailing me each missed poll thereafter? Thanks!
Change default presentation sorting
Any way to make APM sort presented material by default in version 10.0. For example when showing Disk Utilization or when showing services (after selecting 'Add New Services').
Change purchase order flow
Hi, Here in Mexico in almost all situations we need to make the payment before we receive the item and then the invoice, so I need to change the flow order (the one we see in the picture) because the payment rigth now is at the final process before close the purchase order, but we need that process to get in the middle between ordered and received then invoice received then purchase closed, is there a form to do this? Regards.
Cancel creating workorder by e-mail
Hello all! I want to know, if is possible stop the service that creating the request by e-mail. Tks...
Super techician
Hi all, I'm starting to configure our SDP and I was wondering if only one technician could see all the requests of all the other technicians . For information, we have no site configured. jeff SDP 8 build 8012.
unable to restore database
Getting error: Please wait ! Restoring in Progress................... Error Tables : SoftwareManufacturer 0-----------------------50------------------------100(%) =======================================QUERY = INSERT INTO SoftwareManufacturer (SWMANUFACTURERID,NAME,CREATEDBY,SUPPORTDEFLICENSETYPES,DESCRIPTION) VALUES(4203 , N'Boson Software, LLC', NULL, 1, N''); java.sql.BatchUpdateException: null, message from server: "Duplicate entry 'Das sault Syst├иmes SolidWorks Corp.' for key 2" at
unable to restore database
Getting error: Please wait ! Restoring in Progress................... Error Tables : SoftwareManufacturer 0-----------------------50------------------------100(%) =======================================QUERY = INSERT INTO SoftwareManufacturer (SWMANUFACTURERID,NAME,CREATEDBY,SUPPORTDEFLICENSETYPES,DESCRIPTION) VALUES(4203 , N'Boson Software, LLC', NULL, 1, N''); java.sql.BatchUpdateException: null, message from server: "Duplicate entry 'Das sault Syst├иmes SolidWorks Corp.' for key 2" at
ServiceDesk Time
Hello, Our ServiceDesk time is an hour behind the server time. We are in New Zealand. ServiceDesk version = Your Version : 8.0.0 Build 8008 Can you point me in the right direction to fix this ? Thankyou....
MySql DB Table Corruption
My system crashed last overnight. When I got it back up and running, I find that OpManager will not load. When I look in my Application Event Viewer I receive the following error: Event Type: Error Event Source: MySQL Event Category: None Event ID: 100 Date: 2/18/2010 Time: 11:34:44 AM User: N/A Computer: WLIBERTY-VLS3 Description: mysqld-nt: Table '.\opmanagerdb\polleddata' is marked as crashed and should be repaired For more information, see Help and Support Center at http://www.mysql.com.
Send fail when requester is External
Hi, I am having a problem when sending replies from within a ticket to external people. It is not giving us any error messages or fail to send notifications. We are using Version 8 version 8016, Windows 2003 and MSSQL. Is anyone else seeing this problem?? Cheers Lee
Email Command in SCP like SDP
It would be great if we can have the Email Command feature of SDP in SCP. This is more simple to use than the API.
Customize Alarm Message (eventlog rule)
Hi, Is it possible to customize the alarm message wich is displayed in the alarms list, when a event log rule is triggered? When I create a custom eventlog rule, the alarm 'Alarm=xxx Source=system Type=2 etc' is raised. Can I replace this part for a custom text? Regards Ralph
Problen with OpManager's notification profile passing agrument value to batch file.
My OpManager's notification profile was set to call my batch file everytime that the device send the SNMP trap to OpManager. But some agrument value such as $IntfField(ifName) did not pass through my batch file. Do you have any advice ? test.bat ----------- @Echo off echo %1 - %2 Down > C: est est.txt test.txt (output from notification profile call test.bat) -------------------------------------------------------------------------- "Oct 06, 2011 02:28:07 PM" - "$IntfField(ifName)" Down
Help with Juniper EX
I'm preparing to monitor our Juniper switches via OpManager and after reading the posts for Juniper i'm still a little confused on what to do. I know I have to place the mibs in the correct dir on the opmanager server and I have a way to import the mibs into an snmp walker so that is not the issue. I downloaded the mibs from Juniper but they're in txt file format, not mib. Do I need to convert them to mib or cfg files? If so, how? And what mibs so I need? I want to start off with basic stuff
OpManager product presentation
Hi! I wonder if there is any ppt of opmanager? I found this but it´s a year old, otherwise it´s very good, i just wonder if there´s any newer version? https://forums.manageengine.com/ # topic/49000004308284 Thanks Erik T Channel Manager Inuit, Sweden
Threshold Notification Question
Good morning! OpManager is a little new for me as I started a new job and OpManager has been placed in my lap. I do not know a lot about the system and am learning on the job. The previous person who was handling this also seems to have made a bit of a mess of things, which I am trying to clean up. Right now, every server is monitored for CPU, Memory and Partition Sizes. Depending on the function of the servers, more items are monitored but that is our bare minimum. Recently, we modified
archive requests in support center
is there going to be an archive requests feature like you have in service desk for support center?
Inventory editing
Hi, Is there any possibility that we could see a number of fields in the summary screen that are editable, e.g., a couple of customize able fields so that we can add our own information about the hardware. Thanks. Geoff.
Service Catalog doubts
Hi, - Why the number field doesn't allow us to include decimals like adding IP address. - Under Add Resource we don't have the facility to add date and Radio buttons. What is the use of providing Yes/No drop down, next to it i have the option to add drop down so i can add it from there itself. I should have the option to radio buttons according to my requirements. - I want to Declaration Notes or Disclaimers. Where can i add Declaration Notes, i can add only limited characters in the text box field.
Need help with a Query.
Would someone be kind enough to help me with a query to give a report of percentages of violated SLA's vs met SLA's. I need it grouped by technician and by group please. We are running MySQL still.
Run a report and allow a user to see it.
Users have the tabs Home, Service Catalog, Results, Solutions, My Details. I as a technician I have many more tabs, one of which is Reports. When a (any) customer needs a report run he can not execute it. I would like to write a custom report that anyone can run when they need it. A scheduled report sent to a specific person or group on a schedule will not fit the bill. One day Joe may run it, the next Susan, etc. Can I create a service in Service Catalog or Results that would allow then to run it
NetFlow Analyzer Professional
I am new to this and i a question , i have a to review bandwidth utilization and i have the netflow analyzer 8.6 the reports that deliver is base upon Data transmited and i need to have a report over bandwidth %, is there any way or other application that can do that more simplier?
Resolving internal DNS Names
Has anyone been able to get Firewall Analyzer the ability to resolve internal dns computer names? I have set the Intranet settings to our local subnet but i don't where you have the program query your internal dns server. Would be nice to also get usernames but one step at a time...
Problem with feeding custom data for computers
Hi, Yesterday, I inserted custom data for computers with "Feed custom data for computers" tool, but today, I have saw that it didn't change in all the computers. Now, I have done the same and now it's all right. It is possible that the problem were the turned off computers. Shouldn't update this information when the computers are going to turned on? Or when we work with "Feed custom data for computers" does it only works with computers that are turned on? Regards,
move desk central to another server
How do I move the desk central to another server
Remove Inactive Databases from Sql Monitor
We have a database server that has been operational for some time. However, some of the databases have been dismounted. Appmanager now generates a critical alert for each of those database. How do I mark the databases as down or otherwise stop the alerts? Is it possible to rediscover the active databases without losing historical data?
Component inventory
If in december the Mouse has been assigned to User1 & in feb it assigned to User2 Can i get the report where this mouse is attached at current time & No. of users used it???
open file
I have installed the software recently (windows version); How can i open an existing file? Thank you;
Trap issue agent-addr header
Opmanager filter trap snmp bases on agent-addr header in the PDU instead of real sender IP. This is real problem for most snmp agent because agent-addr is the first active interface. DUMP 10:20:58.356873 IP 10.10.4.10.55184 > Opmanager.162: C=agilan Trap(502) E:6876.4.3 195.238.251.2 enterpriseSpecific s=203 213976554 [|snmp] ANOTHER ONE 18:12:00.165411 IP 10.10.1.210.46585 > Opmanager.162: Trap(91) E:2190 1.0.0.127 enterpriseSpecific s=3 0 E:2190.100.5[|snmp] net-snmp In the trap message send
uninstall torrent software
how do I configure deskcentral 7 to uninstall all torrents on desktops
uninstall torrent
How to configure desk central to uninstall torrent from network
Hp-UX 11.31 and 11.23 memory problem
after install opmanager version 8.22 i can collect data via cli cerdential for CPU and DISK from the Hp-UX 11.23 and 11.31 but when try to test memory i get all the time zero. please advice
Opmanager plug-ins
what are the requirements for installing both netflow and NCM plug-ins ? I am planning to upgrade my Opmanager to service pack 8810 and hotfix 8812 before installing the plug-ins. Do I have to pay for both plug-ins ?
Approve Status sometimes 'Not Approved'
Hi I am fairly new to using Desktop Central and I am seeing something that is potentially a bit odd. Our Desktop Central is set to automatically scan, download and apply updates, however a few machines seem to need updates which are marked as having an approve status of 'Not Approved' - what causes these to appear as not approved and why do they need to be pushed manually.
Survey Reports - Multiple "Ratings" for single Incident
Hello, We are currently experiencing multiple "Ratings" for single request incidents (when producing Survey Reports) and therefore we produce incorrect reporting results. Is this a known issue or am I just creating a custom report incorrectly? Here is the QUERY. Thanks for your assistance. ============================================================== SELECT sadt.ANSVALUES "Rating",spre.CREATEDTIME "Survey Created Time",sadt.ANSVALUES "Rating",wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",aau.FIRST_NAME
Help for query report in Servicedesk Plus 8.0
Hi, I need to be able to draw a report showing all installed software titles in PC's sorted by WorkstationID - as well as info on "last logged user". Format like this: Workstation ID - Software titles - Last logged user. How would this query be, when using mysql? /Erling
Is this possible in IPAM ?
Hi guys, Regarding IPAM section again, in the Search Field, by default we have search options based on IP addresses, MAC, Alias, Location etc. I want to know if is possible to add other queries based on Subnet Name, Vlan Name? These fields comes by default during the creation of new subnets. thanks, Toni
A webinar that helps you get richer! ;)
With the economic situation being not so favorable and 'cost-cutting' being the buzzword, optimizing the use of resources with minimum spending is the formula to survive bad times. IT spending is inevitable irrespective of the economic situation for any organization. But, to keep it under control during these difficult times is very essential. Many enterprises end up spending on multiple tools for the same task & the very purpose of investing in IT infrastructure is lost. All it takes is making informed
Moving the NetFlow database
I need to move the netflow database to a new drive on my sever. Any pointers as to how this would be done. Thanks
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