Error on Linux deleting device v5580
I started it up. Installed it... added a single device. did a config backup via ssh real quick... then i wanted to delete it. Errors out says it failed to delete. Generates this in the ncm0.txt .. and yes I've restarted the service... still same error. [23:08:22:259]|[09-14-2011]|[com.adventnet.ncm.client.inventory.NCMResourceAction]|[SEVERE]|[18]|: Exception while updating Resource|com.adventnet.persistence.DataAccessException: Exception occured while executing SQL to delete rows at com.adventnet.persistence.DeleteUtil.executeDelete(DeleteUtil.java:406)
Dell switch sync config
I just installed DeviceExpert and added some of our Dell switches to it. When I try to run the Sync Configuration for one of the switches it fails and shows this in the status window: Entered into the enable login mode successfully. copy running-config startup-config Overwrite file [startup-config] ?[Yes/press any key for no].... It needs a 'y' keypress to make it work but it does seem that it's being sent. Is there a way to fix this?
Device Expert telnet issues.
3Com Baseline Switch 2928 3Com Baseline Switch 2924 On both of the switches listed I cannot telnet into them from the device expert application. Any Ideas?
Request Problem
Hello all Im facing problem with the Manageengine the sent e-mail not displays in the request page , whereas it's received by e-mails. Can any one help me with this issue. Is there any issue related with e-mails size ( I mean total size of all received e-mail).
Anonymous User in the security logs
Hi, we use AD Audit Manger and we are getting alerts on "anonymous" users. Have you seen this before? Is this normal? Roy
Monitoring a Windows Service, which is set to restart every 1 min (Biztalk Host) - Suggestion, Threshold options for Win Service
This weekend, we had a SQL server instance with some network problems. I received countless email notifications that the Biztalk Group services on the Biztalk server were down followed by a clear message 1 min later, and then another down notification. The Biztalk services by necessity are configured to reconnect to the SQL server, should there be a disruption, every 1 minute. The notifications were valid, but I'm wondering if there is some means to modify this parituclar windows service, in
SDP Upgrading: Database impact from upgrading 7608 to 8016
Hi, I would like to know about the database will get an impact from upgrading SDP version or not? because customer has directly connect to the database to generate the report and they need to know this topic before make a decision to upgrading. Best regards, Songtham
opmanager login keeps prompting "Please enter the user name" even though credentials are correct
we are using Opmanager 8 and when logging in with the correct credentials remotely (from a pc) the login page continues to prompt the user to "Please enter the user name", any ideas?
Removed active directory authentication
Good Morning, I just removed the active directory authentication and am not able to login anymore as my user was directly imported from AD. Can you tell me how to re-enable it ? Regards.
Can reply emails be automatically associated with a request?
We often us the Reply to the Requester function to send an email to a requester. The From field in the mail is set to "no-reply@mydomain.com". Is it possible to configure ServiceDesk Plus such that when a requester replies to the email that the email is associated with the request?
Password Manger fails after reboot
The program wont start, and when viewing logs it shows problems starting MySQL. STATUS | wrapper | 2011/09/19 17:17:33 | --> Wrapper Started as Daemon STATUS | wrapper | 2011/09/19 17:17:33 | Launching a JVM... INFO | jvm 1 | 2011/09/19 17:17:33 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org INFO | jvm 1 | 2011/09/19 17:17:33 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved. INFO | jvm 1 | 2011/09/19 17:17:33 | INFO | jvm 1 | 2011/09/19 17:17:33
What is the "service URL" column in "Web Accounts"?
What parameters should I input into the "service URL" column in order to login my email automatically?
Password Manager PRO
Problem: When a user is logged on Password Manager PRO, the user will be logged off PWM some time in the range of 2-10 minutes, even if the user is still working and being active... And the user needs to log on again, wery frustrating. The question is why? //Johan
Remove resources from one group to another
Hi I have added our resources to Manage Engine Pro 6.4 and all or resources are in Default group. Now I have created groups and I want to remove all resource from default group to related groups. I have edited groups and select related resources. and when I select that groups all resource of that group to be displayed but all resource still are in default group also. I want totally remove from default group. Thanks in advance
Notify Admin of system when one user creates new resource
Hi In our company, I need to notify via mail our admin when one new resource is created. But by now, I could not find any solution for this. Thanks in advance for any help or guidance.
Problems with AD Single Sign on/synchronisation
Hey i have a problem with 2 things: i have set up some AD Securtiy groups which contain several users. these groups should be imported into the PMP, in future i do now want to add each single new user to PMP, a scheduled task should import these groups (and so all users in the groups) every night. But this is not working, i hit the "import now" button in "Admin" --> "Active Directory", form is filled out like that: Select Domain Name xxx Primary Domain Controller DC1.xxx.com
Create resource via SSH API
Hi I have setup Password Manager Pro with SSH API enabled and I can add resources via SSH API. But I do not know list of all options that I can set in SSH API. Is there any manual for list of all options ? Thanks in advance
Online time
Is there a query that can be used to check how long are users logged in SCP? EC
How to configure a windows server 2008 (RODC) with WMI and OpManager?
Hi, i would like to monitor several RODC with wmi. I have made some configuration as: AD Create a group "G" Create a user "U" Grant access "U" to group "G" Grant access "G" to domain group Distributed COM Users Grant access "G" to domain group Performed Log Users GPO Grant access "G" to: Act as a part of the operating system Logon as a batch job Logon as a service Replace a process level token WMI Control Set permissions "G" to => Execute Methods | Enable Account | Remote Enable | Read Security
Continuous Redeployment of Configurations
I would like to set up continuous redeployment of configurations, but it seems that once a configuration has been executed, you have to modify it, then redeploy it. My end result is, I would like to deploy a shortcut to a certain group of users' desktops. If one of them should delete it, I would like for the shortcut to automatically reappear again. The same with software installs, if I have to reimage a computer, I would like to have all previously executed configurations redeploy automatically
Fetched e-mail mising attachements / body
When ServiceDesk Plus is fetching (via IMAP) voicemails from our phone system (*.wav in an e-mail) or external e-mails it drops the attachement or body. This has occurred since we upgraded our mail server to Exchange 2010 SP1 We have recently upgraded from 7605 to 8010 as recommended however the problem still persists. Please advise.
Unable to Install Trial
I wanted to trial the new version of manageengine but sadly the installation is not going well for me I've installed the application clicked on open web client but nothing happens I'm trying to use the mssql option. I've noticed after installation nothing is even added to the allocated database (no tables , views etc)
Receive a request via email into Service Desk Plus
Is it possible to set up Service Desk Plus to receive a request from an emailed form? Here is the criteria that we would like to meet. 1. When the Service Desk Application receives this email, a ticket will automatically be created/saved. a. Name = User who is requesting access b. Category = Portal/SharePoint c. Priority = High d. Sub Category = Permission/Access e. Subject = HickoryTech Portal Access Request Description = body of email current HickoryTech Portal
How to connect
I installed Service Desk Plus on a "server". How do I access it on other machines for different technicians? Is there a client software I am missing or do I access through a web browser? Thanks! Greg
Updating apache in Desktop Central
Hello, Seeing as Desktop Central runs using Apache, what would be the best way for me to update it to the newer release 2.2.20 or greater without breaking Desktop Central? The security team at my company wants me to bring the version of Apache up to version of 2.2.20 or later in order to address some security issues with older version of Apache. Failure to do so will result in the machine being blocked n the network. Any advice would greatly be appreciated. Gary
Developer Edition of SDP
Hello SDP Support, it would be great if there would be any kind of developer edition, I like your product but it is not customizeable enough to buy the Enterprise edition. Especialy the notification rules should be totaly customizeable, for example that you can choose yourself which persons geht which email on customized events, this way most other help desks have a much better notification system. With a developer edition it would be much easier for companies to fullfill their requests on the helpdesk.
Found 2 Bugs in the business rules
Hello SDP Support, found 2 Bugs in the business rules. 1. When you set the resolution field as mandatory for closure of a request, you can setup a business rule, that the status changed to closed and the request is closed without a resolution. 2. When you have a business rule that uses the priority or any other drop down menu item as criteria and you have a custom content with german signs like ä ö ü or -> and so on, the rule doesn't work. Using build 8016 kind regards Thomas
Pathetic Tool I have ever worked upon - Adventnet manage engine
Worst tool I have ever worked upon in my life.... Not at all able to compete the standards for BMC remedy or IBM Tivoli... We are using this tool at First Gulf Bank, the tool goes down every 15-20 mins and then the tool admin has to restart the services. I have been associated with first gulf bank for last 6 months and never had a good day with the tool.
Software Licensing - Volume Licenses
I'm experiencing the same issue as listed with this forum article: http://forums.manageengine.com/#topic/49000002674225 I would like to know if this will be fixed or if I need to add a volume license with number of licenses (1) and add the number of allowed installs?
Netflow on a 6509
I am trying to set up netflow on several trunk ports on this switch When I go into the interface I do not have the command ip route-cache flow ________________ This is what my config was going to be but I got stopped at configuring the interface config t int gi2/1 ip route-cache flow exit ip flow-export destination xxx.xx.xxx.xx xxxx ip flow-export source gi2/1 ip flow-export version 5 ip flow-cache timeout active 1 ip flow-cache timeout inactive 15 snmp-server ifindex persist
Documentation - Is there a printable version or a down loadable form
Is there a printable version of the documentation that can be printed. For me this makes it easier to make notes and work with the software while reading.
Script to uninstall Desktop Central Agents
Hello, Can I get the script to uninstall Desktop central client from a computer. Regards, Vijay
Anyone else having issues with Managing Licenses?
We've recently begun to try to do a software inventory and get away from keeping track of licenses by using paper and binders. As we began to enter what we have on paper into the system so we could scan the computers and compare we quickly realized that we were unable to modify the licenses we'd already entered. Is anyone else experiencing this issue or have done their own software inventory and can offer some advice/assistance?
Installing Software with many option field
Dear Support, for installing software that require any option filed, something like port used to, type of, database selection,connected to,etc.. could we make script for preinstallation OR Desktop Central Support for installing software with many option field??? BR, Rian
Physical Memory of Application in Linux
Hi We are using Application Manager 9 version and we are monitoring the Linux Server But we have one Problem in Physical Memory Utilzation it shows Free RAM Disk Cache and not the Actual Free RAM we require this way as below total memory used = total memory (.1.3.6.1.4.1.2021.4.5.0) - free memory (.1.3.6.1.4.1.2021.4.6.0) - memory used by anything else than disk cache = total memory (.1.3.6.1.4.1.2021.4.5.0) - free memory (.1.3.6.1.4.1.2021.4.6.0) - memory used for disk cache (.1.3.6.1.4.1.2021.4.15.0)
Cannot approve solutions as Administrator
I am the main Administrator for the Service Desk and I will be inputting about 95% of the tickets. I have two other technicians, however their roles are extremely limited unless I am on vacation, sick, etc. So my problem comes down to as I cannot approve my own solutions. I see right now that in order to have a solution approved that I inputted into the system, another technician would have to approve. Seeing as the other technicians will not have much use with the Service Desk, I don't want
Service Catalog
I have created a Service Category and some services to that Service Category but it is not showing up to users. Am I missing something?
Roaming Ticker Feature
One of the following two options would be an excellent addition to a ServiceDesk Plus service pack. Option #1 : We can have the Ticker feature in the web browser client itself. The ticker will be enabled when you log into the ServiceDesk Plus client. Ticker can notify the technician whenever a ticket is assigned,created or SLA is going to be violated. Option #2 : Ticker to run in the desktop and this can be enabled when you log into the system. Ticker can be enabled and disabled if required. This
MC Issues
Hi, i am having an issue with the mobile client which i cannot work out. when connecting through the /mc on the desktop, i can log in fine, username, password entered, domain selected, and is AD auth ticked, gets me in perfectly. If i connect to the mobile client through a device on the same network, no combination will let me in, just gives me the 'Username or Password is incorrect'. To get to the mobile client on the iPhone i also need to use the servers IP address rather than the published name.
Two questions regarding IPAM
Hi guys, Good job with this software, appreciate it. I work as an IT network in one ISP. Before a couple of days we installed OpUtils 6, trial version. For our team, most important feature of this software is IPAM. So I have some questions. 1. Is there any way to have only IPAM software, 100% pure, without other net tools? 2. When we tried to add new column ( VLAN id) at IPAM/Custom Column we failed in "SUBNET Level". The new column doesn't appear in subnet table. The same thing we done using the
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