Found 2 Bugs in the business rules
Hello SDP Support,
found 2 Bugs in the business rules.
1. When you set the resolution field as mandatory for closure of a request, you can setup a business rule, that the status changed to closed and the request is closed without a resolution.
2. When you have a business rule that uses the priority or any other drop down menu item as criteria and you have a custom content with german signs like ä ö ü or -> and so on, the rule doesn't work.
Using build 8016
kind regards
Thomas
found 2 Bugs in the business rules.
1. When you set the resolution field as mandatory for closure of a request, you can setup a business rule, that the status changed to closed and the request is closed without a resolution.
2. When you have a business rule that uses the priority or any other drop down menu item as criteria and you have a custom content with german signs like ä ö ü or -> and so on, the rule doesn't work.
Using build 8016
kind regards
Thomas