Cannot approve solutions as Administrator
I am the main Administrator for the Service Desk and I will be inputting about 95% of the tickets. I have two other technicians, however their roles are extremely limited unless I am on vacation, sick, etc. So my problem comes down to as I cannot approve my own solutions. I see right now that in order to have a solution approved that I inputted into the system, another technician would have to approve. Seeing as the other technicians will not have much use with the Service Desk, I don't want to bother them each time I want something approved so our end users can view the solution.
Is there something in the settings that I am missing whereas I cannot approve my own solutions or is there going to be a hotfix on this in the future?
Thanks,
Ryan
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