Receive a request via email into Service Desk Plus
Is it possible to set up Service Desk Plus to receive a request from an emailed form?
Here is the criteria that we would like to meet.
1. When the Service Desk Application receives this email, a ticket will automatically be created/saved.
a. Name = User who is requesting access
b. Category = Portal/SharePoint
c. Priority = High
d. Sub Category = Permission/Access
e. Subject = HickoryTech Portal Access Request
Description = body of email current HickoryTech Portal Access Request email
I am assuming this would have to be done with a reset form in SD+ and have no idea how to set this up.
Thanks in advance.