incident activites.
we have an issue arise when one incidents being handled by multi technician during their shifts.
currently we are using notes or work log. but work log allow the logged on technician to select the technician whom has entered that work log. which isn't right for us.
we need it to be in-editable field with the name of the logged users.
we need it to be more like activities log other than work log. as we don't work cost the same way that exist on the program now.
currently we are using notes or work log. but work log allow the logged on technician to select the technician whom has entered that work log. which isn't right for us.
we need it to be in-editable field with the name of the logged users.
we need it to be more like activities log other than work log. as we don't work cost the same way that exist on the program now.