Master Incidents (Problem)
if there number of incidents. that is all caused by the same issue .
I suppose to create problem and relate all the incidents.to it. but I need all the incidents to be updated just by updating the master incident (problem).
and to inherit the status of the problem so if the problem gets closed all the related incidents also get closed.
that will be useful when dealing with global issues.
I suppose to create problem and relate all the incidents.to it. but I need all the incidents to be updated just by updating the master incident (problem).
and to inherit the status of the problem so if the problem gets closed all the related incidents also get closed.
that will be useful when dealing with global issues.