Is there a way to use a busines rules, or some other feature to help auto assign assignments in the following scenario:

 

3 Techs

 

Tech 1 does 80% tech work 20% Server Administration

Tech 2 does 80% tech work 20% Network administration

Tech 3 Does 20% tech work 80% Server administration

 

5 sites

site 1 = techs 1 and 2 get assigned requests

site 2 = techs 2 and 3 get assigned requests

site 3 = techs 3 and 1 get assigned requests

site 4 = techs 1, 2, and 3 get assigned request

site 5 = tech 1, 2, and 3 get assigned request

 

i need tech 3 to only receive a limited amount of requests for the sites he is assigned to, and have the other two do a load balance system.  So something like out of 20 calls total for all the sites Tech 1 and 2 get 8 assignments each and Tech 3 get's 4 assignments.

 

I hope that makes sense, let me know if there is something i can do to achieve this or something close to it. The round robin and load balancing options don't seem to be configurable so those don't help.

 

 

Thanks,

Michael