trouble with the group ticket notifications for a certain specialist
Hi.
We have ServiceDesk 8.0.0 8013.
Mail Server Settings:
Address: ServiceDesk@domain.com
Notification settings: specialist receives an e-mail message after the ticket is set to him.
Settings for the group: all tickets sent to application@domain.com are set to the group «A».
Notification problem: the ticket sent to application@domain.com is engaged by group and the group member does not receive any notifications.
Is there a way to configure the group ticket notifications for a certain specialist?
How can a ticket be automatically assigned to a group member though it`d been sent to a whole group?
We have ServiceDesk 8.0.0 8013.
Mail Server Settings:
Address: ServiceDesk@domain.com
Notification settings: specialist receives an e-mail message after the ticket is set to him.
Settings for the group: all tickets sent to application@domain.com are set to the group «A».
Notification problem: the ticket sent to application@domain.com is engaged by group and the group member does not receive any notifications.
Is there a way to configure the group ticket notifications for a certain specialist?
How can a ticket be automatically assigned to a group member though it`d been sent to a whole group?